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Cannot install Flash Player because there is another installation in progress

Ridagold
Community Beginner ,
Nov 23, 2016 Nov 23, 2016

Hi,

Every time I try to install Flash Player, appears a message telling that I have another installation in process, so the current installation will shut down.

The fact is that I don't have another installation.

Sometimes, the Flash Update Utility of Carmine S. did the work, but now, neither the app, nor the script, managed to finish the installation.

I use Cyberfox 50.0 and Palemoon 26.5.0, both 64 bits versions and both fully compatible with Firefox (these are mods, in facts). Anyway, I use to try the installation whit all the browsers closed. I'm using Win 10 build 1607 64 Bits and these are the two last attempts, in the flashinstall.log file:

2016-11-13+20-43-55.926 [error] 1226 1062

=O====== M/23.0.0.207 2016-11-13+20-43-38.273 ========

0000 00000010 "C:\WINDOWS\SysWoW64\Macromed\Temp\{5BED03CB-AAD9-4C49-97C6-2AFBDD3E35B4}\FlashPlayerInstaller.exe"

0001 00000011 1

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0003 00001036 Software\Mozilla\Cyberfox\extensions/Plugins 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\FossaMail\extensions/Plugins 2

0006 00001036 Software\Mozilla\Pale Moon\extensions/Plugins 2

0007 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014

0013 00000015 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashUtil32_23_0_0_207_Plugin.exe

0014 00000016 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashUtil32_23_0_0_207_Plugin.dll

0015 00000024 C:\WINDOWS\SysWoW64\Macromed\Flash\plugin.vch

0016 00000017 C:\WINDOWS\SysWoW64\Macromed\Flash

0017 00000022 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerPlugin_23_0_0_207.exe

0018 00000021 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerUpdateService.exe

0019 00001106

0020 00001106

0021 00001024 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

=X====== M/23.0.0.207 2016-11-13+20-44-11.856 ========

2016-11-23+18-57-51.199 [error] 1226 1062

=O====== M/23.0.0.207 2016-11-23+18-57-35.696 ========

0000 00000010 "C:\WINDOWS\SysWoW64\Macromed\Temp\{2B9C9C64-2F53-4871-9C5E-D61D36265F5D}\FlashPlayerInstaller.exe"

0001 00000011 1

0002 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

0003 00001036 Software\Mozilla\Cyberfox\extensions/Plugins 2

0004 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

0005 00001036 Software\Mozilla\FossaMail\extensions/Plugins 2

0006 00001036 Software\Mozilla\Pale Moon\extensions/Plugins 2

0007 00001036 Software\Mozilla\Thunderbird\extensions/Plugins 2

0008 00001036 Software\Opera Software/Last CommandLine 2

0009 00001036 Software\Opera Software/Last CommandLine 2

0010 00001036 Software\Opera Software/Plugin Path 2

0011 00001036 Software\Opera Software/Plugin Path 2

0012 00000014

0013 00000015 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashUtil32_23_0_0_207_Plugin.exe

0014 00000016 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashUtil32_23_0_0_207_Plugin.dll

0015 00000024 C:\WINDOWS\SysWoW64\Macromed\Flash\plugin.vch

0016 00000017 C:\WINDOWS\SysWoW64\Macromed\Flash

0017 00000022 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerPlugin_23_0_0_207.exe

0018 00000021 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerUpdateService.exe

0019 00001106

0020 00001106

0021 00001024 C:\WINDOWS\SysWoW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

=X====== M/23.0.0.207 2016-11-23+18-57-54.491 ========

I would like to know if there is a register branch that i can delete or if there is an effective way to install flash player manually.

Thank you for your attention and best regards.

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replies 7 Replies 7
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_maria_ Adobe Employee
Adobe Employee ,
Nov 28, 2016 Nov 28, 2016

Hi,

The log files provided do not show any error.  Please do the following:

  1. Launch Task Manager
  2. Click the 'More Details' button in the bottom left of the Task Manager window
  3. Launch Flash Player and proceed with installation.
  4. When the installer stops with the "Cannot install Flash Player because there is another installation in progress." message go to Task Manager and look for anything that has Flash in the title in the Processes and Users tabs.
  5. If you are using the online installer (downloaded from get.adobe.com/flashplayer), upload the Adobe_ADM.log and Adobe_GDE.log files (saved atC:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs) to cloud.acrobat.com/send using the instructions at How to share a document .
  6. Post the link to the uploaded files in your reply.

Thank you.

--

Maria

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Ridagold
Community Beginner ,
Nov 28, 2016 Nov 28, 2016
In Response To _maria_

Hi, Maria:

As you instruct, I started the installation from flashplayer23_xa_install.exe, picked up the log files from Adobe_ADMLogs and upload them to cloud.adobe, along with screencaptures of the error message and the two tabs from Task Manager.

The link that gave me Adobe is Shared Files - Acrobat.com.

I look forward to your answer.

Thank you and best regards

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_maria_ Adobe Employee
Adobe Employee ,
Nov 29, 2016 Nov 29, 2016
In Response To Ridagold

Hi,

Thank you for providing the screenshots and log files.  I will forward them to the onilne installer team for review.  Just to confirm, you are only launching the installer once (only one installer dialog window), right?

In the interim, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier  page in the 'Still having problems' section.

--

Maria

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Ridagold
Community Beginner ,
Nov 30, 2016 Nov 30, 2016
In Response To _maria_

Hi, Maria:

Indeed I launched the installer only once. And the same occurs with the offline installer. I tried it before I post the issue in this forum.

Best regards

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_maria_ Adobe Employee
Adobe Employee ,
Dec 06, 2016 Dec 06, 2016
In Response To Ridagold

Hi Ridagold ,

Please do the following using the offline installer:

  1. Launch Task Manager
  2. Click the 'More Details' button in the bottom left of the Task Manager window
  3. Launch Flash Player offline installer and proceed with installation.
  4. When the installer stops with the "Cannot install Flash Player because there is another installation in progress." message go to Task Manager and look for anything that has Flash in the title in the Processes and Users tabs.
  5. Take a screenshot(s) of the Task Manager window showing the Flash Player installer item and save the screenshots (e.g. Processes.jpg, Users.jpg)
  6. Close out of the installer dialog window
  7. Upload the FlashInstall.log files saved at C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash to cloud.acrobat.com/send using the instructions at How to share a document.  Note that both of these files are required from a 64-bit OS.
  8. Post the link to the uploaded files in your reply.

Thank you

--

Maria

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Ridagold
Community Beginner ,
Dec 07, 2016 Dec 07, 2016
In Response To _maria_

Hi, Maria:

(Can we carry on in spanish?)

As you requested, I follow the steps running install_flash_player.exe and capturing the screenshots that I sent you in this link:

Shared Files - Acrobat.com

I look for your answers.

Best regards

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_maria_ Adobe Employee
Adobe Employee ,
Dec 08, 2016 Dec 08, 2016
LATEST
In Response To Ridagold

Hi,

We are reviewing the log files.

Sorry, while I can read some Spanish, I don't write in Spanish.  I would need to use some online translation service to translate from English to Spanish and those don't always translate accurately.

--

Maria

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