computer crash , add on is flash10c.ocx (IE7 , Windows XP)

[D_and_P]

Dear Supporter ,

Looks like some people have same or similar problem , Flash Player causes Internet Explorer to crash on Windows XP.

"Internet Explorer has encountere a problem with an add-on and needs to close." The referenced addon is Flash10c.ocx.

My computer system is Windows XP , IE7 , newest Adobe flash player .

These two wks , the error notice and computer crash happens every time when viewing flash video on web even

only open one tab. The error noticve as attached.

Would you confirm , who's problem cause this ? Microsoft Internet Explorer ? Adobe flash player ? The web site

I viewe ?

Who can help us ? How to solve it ?

HELP !! SOS !!

Thank you for concerning and feedback .

Best Regards,

Bertha Yu

[Guest]

Hi D & P, Here is the information that I need from you.

1. Go to www.adobe.com/software/flash/about.  Adobe will tell you if Flash Player 10 is installed and what version.

2. Go to Add/Remove and list everything that says Adobe

3. Go to Tools, Manage add ons and list everything there and if it is Disabled or Enabled.

4. What kind of Anti-Virus/Anti-Spyware programs are you using?

5. Are you using any Toolbars such as Google, Yahoo or any others?

I need all of the above information in order to help you and as soon as you have it all, please post back.

Thank you.

[D_and_P]

Thank you for feedback , attached are details of my computer .

1. Adobe version , 10.0.32.18
2. add/remove
3. adds on , there's not disable
4. Kaspersky Internet Security 9.0.0.463
5. Toolbars , non
KIS using for several months but the flash10c.ocx notice causes this two wks.Look forward to hearing you.Best Rdgs,
Bertha

[D_and_P]

this is tool>manage>adds on

[pwillener]

Can you open Windows Explorer and go to this folder %WINDIR%\system32\Macromed\Flash;

In there, can you see multiple versions of Flash***.ocx ?

[D_and_P]

Yes , it's flash10c.ocx (refer attached)

[pwillener]

Ok, that's good!

But we still don't know what is causing the crash.  Can you open the Event Viewer (Applications) and see if there are any more information available?  (Check the time when the crash occurred.)

[sxin78]

Hi there,

I have a very similar problem. For my case it is due to high memory comsumption (memory leak).

I have an asp.net page, using AJAX panel. Inside the AJAX panel is a flash object loaded using swfobject.js script.

The flash object reads data from CSV, embedded into the page.

As the page made a callback, the memory usage for my Internet Explorer kept going up, eventually it used up to 1.5 GB memory and it the IE crashed.

Even as I navigated out of the page, the memory usage never reduce. So I guess this a memory leak.

The only way to initiate the garbage collector is to minmize the IE. Amazingly the memory usage drop from 1GB to 80Kb only!

Additional info:

Im using IE7, memory 4GB, Flash10c.ocx.

Sxin