Couldn't load plugin.

[Guest]

Whenever I try to watch Hulu or use an online photo editor or try to do many other things i get the Error "Couldn't load plugin". if anyone knows hoe to fix this it would be much appreciated.

[_maria_]

Please provide the following information:

• Operating system version
• Web browser and version
• Flash Player version
• A direct link to a web page that demonstrates the problem

<comment edited>

[LaurieH01]

I don't know about the other user, but I'm having the same issue.  I even get the error on Adobe itself.   It happens in Adobe, it happens in any Facebook Games (please, don't laugh.)  I'm using Chrome, Win10, and just installed, and uninstalled, and reinstalled flashplayer23au_d_install.exe.

I went into Firefox, and I'm also getting "Couldn't load plugin" errors, so apparently it's not browser specific.

I have been having trouble with my computer not booting up and just sitting at a spin screen.  The last time this happened and I finally got my system to boot up I had gone through some system repair things, and I really suspect a file got deleted.  But - even though I do know some tech support-y type things, I don't know enough to be able to figure out what I'm missing, or how to find it.

Any help would be appreciated.

[lndtcnr]

laurie

I too am running Windows 10 (updated from 8.1), Chrome browser, on an HP Pavilion 20.310...with all the most recent updates...and your problem is my problem.  I have tried the about:plugins, a clean boot, pepperflash, firewall exception, uninstall/reinstall - on both Chrome and Adobe.  I also got the Adobe screen you included in your post.  None of these are resolutions.  I also suspect the most recent Windows 10 update deleted a necessary file to run the Flash player.  Adobe support sent me a fix that is meant to follow the path of Pepperflash.  The path SHOULD go:  C:\Users\(your user name)\AppData\Local\Google\Chrome\User Data\PepperFlash\(your version of flash)\pepflashplayer.dll        HOWEVER....the path splits at AppData and goes to Windows and an empty file.  I personally believe Windows is currently at war with Adobe, or Google, Foxfire, etc, for whatever corporate reason MS has, because the flashplayer works on the Windows Edge browser... lucky us.(sarcasm)

[LaurieH01]

Oh my god you've got to be kidding me! I have to use EDGE?   EWWWWWWWWWWW!!!

Thank you for the answer.  Now let's see if the Adobe guys can actually fix this.

[_maria_]

LaurieH01

<snip>

I have been having trouble with my computer not booting up and just sitting at a spin screen. The last time this happened and I finally got my system to boot up I had gone through some system repair things, and I really suspect a file got deleted. But - even though I do know some tech support-y type things, I don't know enough to be able to figure out what I'm missing, or how to find it.

</snip>

If you suspect there are issues with your windows installation you may want to fix those first before doing anything.  A few places to start:

• Run sfc /scannow - See https://support.microsoft.com/en-us/kb/929833 for assistance
• Refresh Windows 10s: Recovery options in Windows 10 - Windows Help See Reset Your PC > Keep my files

You'll want to back-up your system before doing either of these.

For Chrome, please try the following:

1. Launch Chrome
2. In the address bar at the top, type chrome://plugins and press Enter
3. Look for Adobe Flash Player entry and make note of the Location path (where Chrome is loading Flash Player plugin from)
   • If the Location path doesn’t display, click +Details in the top right to show plugin details
4. Exit out of Chrome
5. Using Windows/File Explorer or Finder go to <PATH>/PepperFlash directory obtained in step 3. E.G
   • Mac: /Users/UserID/Library/Application Support/Google/Chrome/PepperFlash
   • Win: C:\Users\UserID\AppData\Local\Goole\Chrome\User Data\PepperFlash
     • Note: AppData is a hidden directory, if you don't see it you'll need to enable viewing hidden files/folders.  See https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files
6. Delete the version number directory (e.g. 23.0.0.166)
7. Launch Chrome
8. In the address bar at the top, type chrome://components and press Enter
9. Locate the Adobe Flash Player entry
10. Click the corresponding Check for updates button
11. Flash Player plugin should automatically download and install
12. View Flash content