ESPN video not working on Mozilla (Firefox and Waterfox) or IE - using Windows 7, 64 bit

[ColoradoCisco]

ESPN video and some other sites in Mozilla browsers (Firefox as well as Waterfox) and IE has not worked for quite some time. Audio works fine.

Flash video and audio work with Chrome.

I have tried everything on this tread http://forums.adobe.com/thread/988506?start=0&tstart=0. (Including Slash65 ideas). In fact, I get the same blank black sceen that Slash65 posted. I have also tried everything in this tread http://forums.adobe.com/message/4671122#4671122 and then some.

I have also done a clean install of Flash player. http://www.youtube.com/watch?v=ZrSLHIZ26W0&feature=plcp

Video works in Mozilla Safe Mode but as soon as I enable anything (I litrally mean anything) and restart Mozilla, flash video at ESPN no longer works. I have reinstalled Mozilla and created test profiles. I have also disabled Adbock.

On this machine, I am running Windows 7 64 bit.  The latest versions of Flash and Mozilla are installed (11.4 Adobe Flash, Firefox and Waterfox 15.0).

Please help.

[libflashplayer_so]

can you tell us in which build of flash player the issue started to occur?  also, can you list the extensions and add ons you have installed for mozilla.  there's a good likelihood there is a conflict with one of them.

a quick search brought this up:

https://addons.mozilla.org/en-US/firefox/addon/extension-list-dumper/

[ColoradoCisco]

Hi,

Thanks for responding.  I do not recall the build of flash player that was installed when the issue started to occur. I think it was about 8 months ago.

I have uploaded a few screen shots. I apologize for the bad quality.  My extensions, except X Marks, are disabled. The extension dumper list (located below) details the status of my ad ons. The final image shows the issue. 

I have methodically disabled and re-enabled all add-ons and extensions a number of times as well as tried setting up new profiles. I have also uninstalled flash player and installed earlier versions. Video works fine in Chrome. Unfortunately, I like Mozilla. I am at a total loss.

Thank you for your help.

Frank

Application: Firefox 15.0.1 (20120905151427)

Operating System: WINNT (x86-msvc)

- Adobe Acrobat 10.1.4.38

- Google Talk Plugin 3.6.1.9117

- Google Talk Plugin Video Accelerator 0.1.44.16

- Google Update 1.3.21.123 (Disabled)

- iTunes Application Detector 1.0.1.1 (Disabled)

- Java Deployment Toolkit 6.0.310.5 6.0.310.5 (Disabled)

- Java(TM) Platform SE 6 U31 6.0.310.5 (Disabled)

- Microsoft Office 2010 14.0.4761.1000 (Disabled)

- Microsoft Office 2010 14.0.4730.1010 (Disabled)

- NVIDIA 3D VISION 7.17.12.7658 (Disabled)

- NVIDIA 3D Vision 7.17.12.7658 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- QuickTime Plug-in 7.7.2 7.7.2.0 (Disabled)

- Shockwave Flash 11.4.402.265

- Silverlight Plug-In 5.1.10411.0 (Disabled)

- VLC Web Plugin 2.0.0.0 (Disabled)

- Windows Live™ Photo Gallery 15.4.3538.513 (Disabled)

[libflashplayer_so · Accepted solution]

someone suggested it may be hardwar related.

can you right-click some flash content that displays and un-select, in the first tab, "hardware Acceleration"  see if that resolves the issue.  thanks...

[ColoradoCisco]

Unselecting hardware acceleration in Firefox worked.

http://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration 

Thanks.

[libflashplayer_so]

awesome!

would you mind to let us know your video card or better yet attach your dxdiag info?  we'd like to forward that to the video team.  thank!

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_For_Windows_users