Facebook Mentions live stream video with black screen

Report · Mar 29, 2016

I have trouble with Facebook live stream video, it always display black screen with sound... I checked help on Facebook : My video loads but just looks like a black screen with sound. Why? | Facebook Help Community | Face...‌

But those solution is not helpful for me and I only have trouble when I play with Facebook's live stream, other website are all working fine.

However, I am able the view the live stream video after the live stream end and encoded to normal video, it's so weird that I am not able to view it when it "LIVE" ...

Report · Apr 26, 2016

jeromiec83223024

Even now, I am recording and watching all sorts of videos all days long, most of them with Flash. Only Facebook mentions is giving me this trouble.

Of course, like many others, I have reported and asked on Facebook "help" chats about this issue and of course they never replied, that's why some of us ended up here.

Report · Apr 27, 2016

Some examples:

Firefox 64 bit and Chrome playing the same identical Facebook mention at the same time. Firefox shows a blank square, Chrome is showing it.

Proof Firefox is using Flash. Some rare Mentions play without Flash and they do work, their right clock menu is similar to the Chrome's menu shown in the last picture below.

Proof Chrome is not using Flash.

Report · Jun 24, 2016

Hi! I just wanted to say I'm having the same problem too and have tried all of the solutions listed above. I'm on Windows 10 with an Intel 520 card. Facebook live streaming works on every other browser except Firefox. I even just tried a fresh install of Firefox without previous settings, and it still does not work. I tried disabling Adguard for facebook.com, and that didn't work either. I'm getting the black screen with no audio.