hi all
i have got Chrome updated recently to (Version 64.0.3282.140 (Official Build) (64-bit). but websites with flash content are no more working. i can only hear the sound but no video. i am using win 10 (64 bit). it pops up me that Flash Plugins is blocked (in the top right corner in address bar). when i enable it, it doesn't respond. i tried all possible solutions mentioned in forums and youtube but nothing worked ( uninstalling chrome, uninstalling Adobe Flash, re-install them again, checking chrome settings, "always" allowing flash). it only worked when i installed the older version of chrome (63). flash started working again fine. but the problem is that Chrome is programmed to auto-update to the latest version, and problem came back 
youtube is working fine without any problem
my other browser firefox has no problem with flash at all, the problem is only with Chrome
appreciate your assistance
thanks
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Replies
Hi maria
it is really weird! i used to see movies and video in different websites and i dont know what type of player these websites are using. out of sudden all stopped except youtube. if the links i gave you are not flash, what might be the reason? i have a doubt that it is hardware issue. but if it is really hardware issue, then why is firefox working fine? why is previous version of chrome also working fine? if it is hardware issue, then i shouldn't be able to play these contents in all browsers, in all versions. is it compatibility issue?
by the way, there was 1 website (beinmatch.com) where it poped up me very clearly that "flash player was blocked" and when i tried to unblock it, chrome dint respond (attached)
being a technical expert, do you have any explanation for this?
thanks
why is previous version of chrome also working fine?
I would recommend contacting Google for assistance. If it worked fine in previous version, but not new version it's possible one of their changes is the culprit.
In your comment #9, the second screenshot that has 'Flash was blocked on this page', what happens when you click 'Manage'?
Of all the sites you've provided, beinmatch.com is the only one where I've been prompted to 'Allow Flash':
After I click 'Allow' the page displayed the following:
It's not clear to me what content is Flash content on the page. I clicked on the link for one of the matches and video displayed, but it's not clear if it's Flash video or not:
Right-clicking on the video launches a new tab to some other site.
Are these new sites you are visiting? Or have you visited these numerous times in the past? I'm wondering if Chrome's Site Engagement Index feature is preventing Flash content. Go to chrome:/site-engagement. In the 'Origin' column, look for the site that is not working. What is the corresponding number in the 'Base' column? If it's less than 100, change it to 100 and restart Chrome.
More information on Site Engagement available at:
- Chromium Blog: Roll-out plan for HTML5 by Default
- Site Engagement - The Chromium Projects
- Flash Roadmap - The Chromium Projects
Another alternative is to whitelist all Flash sites in Chrome:
- Go to chrome://settings/content/flash.
- In the Allow section, click Add
- Add the folloowing to the Allow list:
- https://*.*
- http*.*
- Reload Chrome.
- Does Flash content display now?
If you've tried these suggestions and Google's suggestions on Use or fix Flash audio & video - Computer - Google Chrome Help and nothing works, I recommend contacting Google for assistance. Ultimately it's their browser loading Flash content and controlling whether or not Flash content displays, not Flash Player.
i dont think Google are helpful in this as they will not reply to me personally as you in adobe. so a big thank you for your efforts
* when i clicked "manage" last time it took me to flash setting in chrome where i can give permissions for flas (ask, always allow, allows block)
* when i go now to the same page, i am no more getting this pop up for flash plugins blocked (as i attached earlier)
* what you did in your last attempt was not allowing "FLASH". it was allowing "NOTIFICATION". i always block notifications. however, for this time, i allowed notification just to see if it is really the reason. but it is same, flash is still not working. this means that when you tried last time, it didnt work because you allowed "notification", it worked because it is originally working fine with your chrome
*yes, "right click" wont work in the first nor second attempt. but if try one more time, you will be able to do "right click"
* right click here will open a menu which is not the one you are looking for as i think. it will open a menu for (Loop, show Control, cast, and inspect) there is no option for flash logo as you said last time. not only in this website, but many others
*yes, i always use these websites for different purposes. it is not the first time. i access them. videos used to play normally without any issue till last week when i firstly faced this issue
regarding site engagment, find attached screen shot. you are right. it is less than 100. 
i changed value to 100, but it didnt work. find attached again
i tried to add (https://*.*) and (http*.*) but i got a response that they are invalid. i put instead (https) and (http) . it was accepted. i dont know if what i did is correct or not. please advise
unfortunatly, google people are useless here
awaiting for your feedback
thanks for your patience
i corrected the whitelis value
regarding engagment value, i sent you 2 screen shot, the first was original settings. and the second is after i did the change. it is 100 in the second screenshots
still not working...
You posted 2 screenshots, I'm referring to the second screenshot, where http://www.beinmatch.com still has a score of 5.31:
sorry i didnt notice that there are 2 lines for the same website. here you are screen shot again. still not working
Dear Maria
your colleage jeromiec mentioned me to another topic (Audio but no Video in Chrome ) where only sound is playing, no sound, and some rectangles are there. these are symptoms of my problem as well. i replied to him as below
----------------------
yes, my problem is that there are also rectangle and only sound, no video. when i try to do right click, there is no settings options. there are other options like below:
(link is https://ok.ru/video/614407085652 )
by the way, and for the first time after i firstly faced this issue, now i can play vedio in one website that i used to use. both video and sound are playing fine. i dont know what i did, and what is the reason. only website is (جسور والجميلة - Shahid.net ) this is only for that video. other videos in the same website are still facing the problem. so we are here talking about some videos that are playing fine, and others (in the same website) are not. it is really weird!
right click doesnt have settings still:
however, before the video plays, usually there is an ads for 10 sec, this ads is again playing only sound with no video with the same rectangles.
regarding "Hardware Acceleration", and since i wasnt able to access this settings using right click option, i went to this settings in side chrome settings, and i disabled it. guess what is the results!!
ALL WEBSITES AND ALL VIDEOS ARE NOW PLAYING WELL AND FINE 
i think case is solved for me. however, i still need to know how disableing this option will affect me in future? how will it affect other contents or experience. what is the use of this option (Hardware Acceleration)
thank you man for your efforts
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thank you maria. you were unable to help me because i didnt give the full symptoms of my problem (only sound is playing, no video, and rectangles). now it is ok.
thank you maria
None of these videos appear to be Flash. The context menu is not the Flash Player context menu. This is the HTML5 video context menu.
Here is a screenshot of the Flash Player context menu:
This cnn.com CNN Live video uses some other video technology along with Flash Player
Here is a screenshot of YouTube HTML5 video context menu, which is the same as the context menu in your screenshots, and what I get in videos in every single link you've posted. Link to this video is Incredibles 2 - Olympics Sneak Peek - YouTube
<edited>
Hi all,
I had the same issue in windows 10 + chrome 64 :
in Chrome : facebook or dailymotion videos ko, youtube ok
in IE : 0 problem with any site
I thought this was an adobe flash issue and tried many of solutions found on the net with no sucess.
Finally I read Maria's advise to contact Google. Then I went to Google forum and found a recent topic on this issue.
It was told to deactivate hardware acceleration and then restart chrome. I did that and after new test : video were working for all the sites in chrome like before !
This is very important to restart chrome, I found the solution previously on another web site but did not restart chrome so I thought it was ko after a test and put option for hardware acceleration back .
To access hardware acceleration option and deactivate it before the chrome restart, put this in the chrome adress bar: chrome://settings/system
Hope this will help and work for anyone who's got this issue.
Regards.
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