Flash keeps crashing constantly - PLEASE HELP!

[Guest]

Hi,

Simply put, Flash player keeps crashing. It happens with Chrome and it happens with Firefox.

With Chrome:

- I've uninstalled and installed the browser various times

- From what I've read Chrome has a built-in flash player, so nothing to uninstall/install there

- I've cleared cookies and cache

With Firefox:

- I've uninstalled and installed the browser various times

- I've uninstalled and installed the plugin various times

- I've cleared cookies and cache

I have not been able to deactivate hardware acceleration (as it is sometimes suggested) since -oh the irony- flash crashes at the help website (so I cannot right-click on the flash animation and change the settings).

So I'm stuck. This has been going on for days, and it is *extremely* frustrating since it freezes the browser and it renders the whole experience useless.

Please help!!!!!!! I don't know what else to do, since all (most) suggested solutions and troubleshoots start at deactivating acceleration (which I cannot do, as stated before).

[Guest]

By the way, the crashes occur at any and all websites that use flash.

[jeromiec83223024]

There aren't really any useful clues in your post.

To give you any useful advice, I'm going to need to know more about your computer and browser:

https://forums.adobe.com/thread/1195540

That said, if you haven't rebooted your computer since you started experiencing problems, start there.

If the problem persists, please work through the video troubleshooting guide.

In particular, see the part about disabling hardware acceleration.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still running into constant crashes, is it specific to Chrome, or do you have the same problem in IE or Firefox?

[Guest]

Hi,

thanks for your reply and sorry for the delay in mine.

That being said, you are right, I missed a lot of information. As per the one required, here it is.

- Your operating system & version: Windows 10 Home, version 10.0.10586 Build 10586

- Your web browser(s) & version: it happens with Firefox, Chrome and Microsoft Edge (which seems to be the new Explorer). Versions are for Firefox 43.0.3, for Chrome 47.0.2526.106m and for Edge is 25.10586.0.0 (and Microsoft EdgeHTML 13.10586)

- Your Flash Player version: seems that Chrome has Flash embedded, and for Firefox is Shockwave Flash 20.0 r0.

- Explain your problem in step-by-step detail if possible: Nothing too fancy. Simply when browsing and arriving to any page that has flash (for example the one you mentioned, https://helpx.adobe.com/flash-player/kb/video-playback-issues.html), the browser freezes (I'm guessing when attempting to load Flash) and then I get an error or notice of error. For Firefox is a popup notice (see attachment) and with Chrome is simply a notice on top saying that flash is not responding.

- A direct link to a page that demonstrates the problem: pick any, but so far I tried https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Obviously, since no flash page is loading I cannot try to disable hardware acceleration. If there's any other way of doing this let me know.

I am not sure what else I could send. By the way, I already restarted my laptop and it happens with all and any browser.

[jeromiec83223024]

Flash Player on Win10 is tested extensively both at Adobe and Microsoft before it's distributed, and this is not a generic, widespread problem. 

A detailed inventory of the system will hopefully provide yield some clues.  To that end, it would be really helpful if you could post the output of dxdiag.

This will help me do a couple things:

• find a comparable machine to try and reproduce this with 
• look at the inventory of hardware and drivers to see if any of the usual suspects are there, and offer updated driver links

There are instructions on generating the dxdiag report at the bottom of the video troubleshooting guide, here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

The dxdiag might be too long to post in a single response, so you can either break it up into a couple posts, or use pastebin/dropbox/adobe send/etc to share it.

[Guest]

Wow, thanks for your prompt reply! I just run the dxdiag and have the results. I am not sure what is there, so I would strongly prefer not to post it here. Unfortunately dropbox doesn't work (flash-based), and I just realized I cannot send you an attachment via private message. Is there any way I can send it to you?

Thanks!

[jeromiec83223024]

Yeah, I just happened to check my mail and saw it come in. 

You can open the output with notepad.  It's just text.  Feel free to just paste it into a couple private messages.

[Guest]

Thanks, I really appreciate this! Sending it now via message.

[dominikb1991]

hi, as already mentioned in an other topic in this forum, i have the same issue. I also have tried to solve this issue by deinstalling/installing multiple software components. But without success.

it would be great if you keep us uptodate about resolving the issue

thanks:)

(if you need an additional dxdiag output, let me know)

[jeromiec83223024]

Additional dxdiag info would be useful.

[jean-michelp50831344]

good evening

As i have troubles with the shockwave plug in, I had send you also a bug revue with dxdiag in it. I hope it will help to find solutions

[sittharta]

Hello!

I see no continuation of the thread. I there a solution by now? I suffer with the same problem and can not get rid of it.

thanks

[jeromiec83223024]

There's not a generic single problem.

There are links to troubleshooting guides in the thread.  Start there.  If you can't resolve it, post the relevant data (also in the guides) so that we can get some useful information with which to make a recommendation.

[Guest]

I have same issue when stream video e.g. Olympics on NBC. Then all open Firefox windows freeze too.  Also happens in Chrome though less frequently.

Windows 10 on Dell workstation.