Flash Player 10.1 installed, but not working in any browser, or showing up on C:

[-rd-]

I recently updated my flash player, however since then, websites requiring flash do not seem to fully load. However, it should also be noted that there is no notification indicating I need to install the software. Sites such as youtube will load, but fail to display the video I want to view, and showing only a black box. Also, sites I need for my HSC preparation are not working, such as the Board of Studies Online Multiple Choice, and Maths Online. The web page will load, indicating "done" in the bottom left corner of the screen, but the screen will be white.

I have tried the following:

• un-installing, and re-installing (numerous times)
• Restarting the system after both un-installing and re-installing
• Checking all mentioned websites on three browsers --> Firefox 3.5.11, IE 8, Google Chrome. All presented the same outcome: blank pages etc.
• Ensuring that flash was enabled in all above browsers

My operating system is 32 bit; Vista (Have checked this file--  C:/Windows/System32/Adobe -- and found that the flash player files are absent despite being 'told' it has successfully installed. After which the 'movie'/'f' symbol does not show up in the installation check online)

I assume all the above browsers are 32bit as well, however I'm not sure how to check this.

Please help... I have been searching forums for hours and trying various methods to attempt to fix the problem myself, but have been unsuccessful. It has become increasingly frustrating with the approaching HSC only a couple of weeks away !

[pwillener]

What files do you have in folder C:\Windows\system32\Macromed\Flash ?

[-rd-]

Flash10k.ocx

FlashInstall

flashplayer.xpt

FlashUtil10k_ActiveX.dll

FlashUtil10k_ActiveX

FlashUtil10k_Plugin

install

NPSWF32.dll

lol.. sorry. Apparently it IS on my C:

[pwillener]

That looks correct - everything is there: the ActiveX for IE, and the plugin for Firefox.  (Chrome has the Flash Player preinstalled; it cannot be installed or uninstalled.)

Can you check both IE and FF if Flash Player (Shockwave Flash object) is enabled?

[-rd-]

for FF:

Shockwave Flash 10.1.85.3 is enabled

for IE:

Shockwave Flash Object is enabled.

If it is inbuilt in chrome, why isn't it working? :S

[-rd-]

Ok, no worries. And no, I haven't been able to see it since the update and it stopped working. It doesn't show up in any of my browsers.

[pwillener]

Ok, I'm back...

When you go to http://www.adobe.com/software/flash/about/ - can you see the Settings option when you right-click it?  If so, can you disable hardware acceleration?

[-rd-]

Sorry, I've been studying, and am about to prepare dinner... So will come back soon, but in IE, when I right click, the only options are "About Adobe Flash Player 10..." and "Movie not loaded..." - which doesn't allow selection.

[pwillener]

I've also been away (at the dentist!)...

You present me with a very unusual situation; the only thing I can currently think of is a total uninstall and reinstall of Flash Player.  I know that you have already done this several times, but I don't know what methods you used.  Try this:

• download the FP uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html (save to disk);
• download the FP installers
  • for IE http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe (save to disk);
  • for FF http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe (save to disk);
• now close all browser windows, then run the downloaded uninstaller, followed by the installers.

If that does not solve your problem, we may need to check if there are any driver updates available for your graphics/video/display adapter.

[-rd-]

Ah, the joys. Can't say I'm a fan...

Well, unfortunately I cannot say it has gotten any easier. No luck ... in either browser. And Chrome still isn't working either. Guess there's a first for everything? lol Sorry... if this is a pain. lol

[pwillener]

Next step really is to check if a newer device driver is available.  Sorry, I am out all day long today.

[-rd-]

That's ok. As long as I get this fixed, I don't mind!

[-rd-]

On one site, I have discovered I can right click where a flash object is supposed to be and find the FP menu. Do you want to do disable the accelerator still?

[pwillener]

Right-click on the Flash object, then select Settings.  On the Display panel, uncheck Hardware Acceleration.

[nona48]

I'm having a similar problem. Flash Player 10.1 is supposedly installed but I never get the confirming video on the site. It will not play any internet videos,

ones I have added to facebook or those on youtube or espn etc. It was playing the a day ago and my husband thought something was wrong this morning and uninstalled and reinstalled from the adobe site and no videos work now. Also he could not get his spanish word of the day which also uses flash. I'm running XP with IE. Can you help? I tried the hardware disable setting you suggested but I can not find a place to disable on the site. It just says the movie not loaded when I right click where the movie is supposed to be on the Adobe site. I don't see anything for settings.

[Guest]

I'm having the same trouble others have reported on IE in XP. I've installed FP 10.1 multiple times and the Download manager has said "Installation COmplete. However YouTube and other sites tell me i need to ... download Flashplayer 10.1. Help!

[nona48]

I unistalled and installed at least 8-10 times today. It just doesn't work

[pwillener]

Can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash ?

[Guest]

There is no flashinstall.log file in that folder. There is a FlashInstall file that opens in Notepad when I click on it.  The contents of that file are below.  Does this give you any clue as to what is wrong?  It is WAY beyond my techincal competence.

O====== M/10.1.53.64 2010-06-30+12-55-33.468 ========
0000 00000010 "C:\DOCUME~1\Jack\LOCALS~1\Temp\FlashPlayerUpdate.exe"
0001 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0002 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx
0003 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe
0004 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.dll
=X====== M/10.1.53.64 2010-06-30+12-59-15.421 ========

=O====== M/10.1.53.64 2010-09-08+01-32-00.015 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe" -update activex
0001 00000011 0
=X====== M/10.1.53.64 2010-09-08+01-33-11.890 ========

=O====== M/10.1.82.76 2010-09-08+01-33-12.000 ========
0000 00000010 "C:\DOCUME~1\Jack\LOCALS~1\Temp\6.dir\InstallFlashPlayer.exe" -iv 0
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10i.ocx
0002 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.exe
0003 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10i_ActiveX.dll
=X====== M/10.1.82.76 2010-09-08+01-34-24.843 ========

=O====== M/10.1.85.3 2010-09-28+12-32-48.531 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0003 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
=X====== M/10.1.85.3 2010-09-28+12-32-52.312 ========

=O====== M/10.1.85.3 2010-10-01+19-16-44.187 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 00001024 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx 183
0003 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 183
0005 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
0006 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll 183
=X====== M/10.1.85.3 2010-10-01+19-16-47.171 ========

=O====== M/10.1.85.3 2010-10-02+14-53-44.781 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 00001024 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx 183
0003 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 183
0005 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
0006 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll 183
=X====== M/10.1.85.3 2010-10-02+14-53-47.984 ========

=O====== M/10.1.85.3 2010-10-03+17-09-08.328 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0002 00001024 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx 183
0003 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 183
0005 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
0006 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll 183
=X====== M/10.1.85.3 2010-10-03+17-09-11.687 ========

=O====== M/10.1.85.3 2010-10-03+17-10-33.390 ========
0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe -maintain activex
=X====== M/10.1.85.3 2010-10-03+17-11-12.546 ========

=O====== M/10.1.85.3 2010-10-03+17-11-16.296 ========
0000 00000010 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe -maintain activex
0001 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 5
0002 00000018
0003 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe 5
0004 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2
0005 00001037 Software\Macromedia\FlashPlayerActiveX/ 2
0006 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2
0007 00001021
0008 00000012
=X====== M/10.1.85.3 2010-10-03+17-11-26.281 ========

=O====== M/10.1.85.3 2010-10-03+17-12-52.531 ========
0000 00000010 "C:\Documents and Settings\All Users\Application Data\NOS\Adobe_Downloads\install_flash_player_ax.exe" -install
0001 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
0002 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10k.ocx
0003 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
0004 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.dll
=X====== M/10.1.85.3 2010-10-03+17-12-54.531 ========

=O====== M/10.1.85.3 2010-10-03+17-23-21.671 ========
0000 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe"
=X====== M/10.1.85.3 2010-10-03+17-23-27.578 ========

[pwillener]

@nona48:

@singerpriest:

it is getting a bit difficult and confusing to handle three different issues in one topic; I recommend that you each start a new topic, and list all the details of your individual cases.

[julie4js]

I installed the new Flash player and some videos just won't play while others on other websites do play.

[-rd-]

I  unchecked it, but it still isn't working.

[-rd-]

"Next step really is to check if a newer device driver is available."

Do we continue with this?

(Sorry, I've been away this long weekend)

[pwillener]

-rd- wrote:

Do we continue with this?

I think we should.  And sorry too - I cannot be here in the forum every day.

Can you open Device Manager, and tell me exactly what Display Adapter you have?  Then check its properties and tell me the driver version that is installed.

[-rd-]

No, that's ok. I can manage without Flash, it just makes things more of a task.

Display adapter:

NVIDA GeForce 9300M GS

Driver version:

8.15.11.8631