Flash Player 11.2.202.228 - still get this green screen on videos

[rockbuilder]

Windows 7

Google Chrome (latest) or IE9 or FireFox 9.0.1

Hi,

I had the same issue with beta versions, thought it would be fixed with the official release. Many videos show a green screen. I know I can disable hardware acceleration, but it's still a problem. I don't want to be mean but how come such a huge bug (as Flash is still a prefered tech for showing videos) is still there in the official FP11.2 release, when the bug has been known for such a long time?

For example I get that behaviour with that video (sorry if it's not funny, I just stumbled on it):

http://www.youtube.com/watch?feature=player_embedded&v=rWd20QHsJkY#!

thanks

jfab

[dacct]

Forgot to mention that video drivers update does not seem to be available for my system, a 3 month old Dell laptop with NVIDIA Quadro 2000 M graphic card.

And as stated in my previous post (and by many other users) Flash videos use to work just fine until the most recent update.

[zx3cv1zx30vzx23c01v3zxc21]

Do not try and update via the WINDOWS UPDATE PANEL - this will not work, update via the manufacturers web site. Windows obtains its drivers through their own mentalist process.

Further to add - I have a feeling this may ALL be a result of the encoding process on the video's being shown. In fact, Im failry sure.

However, there is a new problem - flash is now crashing my chrome browser every tenth minute or so - there is a memory leak or something......seriously Adobe - go and REHIRE some staff.

[dacct]

Video drivers update not available from my manufacturer (Dell). That's where I searched. I should have stated this in my post I guess.

[Edr4]

There is definitely a bug with flash atm.  Leaving default settings I go to some videos and I get a green screen.  This video for example.. -> http://www.youtube.com/watch?v=MqEQ2JX6Pxc

Default (360p, small player) settings, I get green screen.  But if I switch to larger player or 480p, I can watch the video.

Interestingly enough, I only have this problem on one of my four computers.  The main difference between them is the one pc has 2 gtx 580 in Sli..

[chris.campbell]

If disabling the hardware acceleration fixes the issue, then we're most likely running into a driver conflict.  Please try updating to the latest if possible.  If it still fails, see this FAQ which describes what additional information we'll need and how to report problems to us.

How do I troubleshoot and report problems with Flash Player Video?

[zx3cv1zx30vzx23c01v3zxc21]

I have updated to the absolute very latest drivers -

Can not get stageVideo  VIDEO to work with some codecs, audio does.

Green screen on some videos, hardware acceleration is working with alchemy.

I am suspecting this is a CODEC ISSUE NOW.

Jesus Adobe - this is appalling - I am at a loss for words as to how bad this is.

I haven't even heard or seen a press release regarding this failure - and I can assure the web is going ballistic.

Simply stunning that nothing is being said, and as always absolutely nothing being done.

[Edr4]

I've been using 285.62 geforce drivers since its release Oct 24, 2011.  Never experienced the green screen issue until I restarted the pc a few days ago and flash was updated to 11,2,202,228.

[chris.campbell]

Edr4 -

Can you please update your video drivers to 296.10 or greater and try again?  If that doesn't work, please let us know.  The other alternative is to disable hardware acceleration.

[Zablon2010]

Hi, I joined to comment on this thread. I too have the green video issue. I have to say I am not exactly happy about the direction and attitude being taken on this. For those that do not know, the latest Nvidia drivers are not very good. They are buggy and many people recommend not going to them. I'm not calling fault here, but for another software developer to throw out updates and then when it breaks say, you need to update your video drivers is not really the ideal situation. To me tellling people "update drivers" is not an answer, it is a cop out. The drivers are not the issue here. I would understand it if maybe it was worded differently as a temporary "workaround", but I feel the blame is being pushed off here.

[pwillener]

Zablon2010 wrote:

the latest Nvidia drivers are not very good. They are buggy and many people recommend not going to them.

Most likely, older drivers are even more buggy.  There is probably a reason why a new version (296.10) was released last month.

[boe323]

I have installed the very latest nvidia driver for my gtx 580, and i still get the same issues, green screen, pink and green screen, blocks of color, still picture but sound still going, alight pause on every frame, doesnt happen on all videos online, but the sights i use the most i always get these issues, come on, this problem as been here since the beta of your flash player 11.2. Release an update asap. Cant use chrome for veiwing flash anymore because i cant down grade, when i disable the flash in chrome, chrome wont find the other non activeX flashplayer i have in programs and features.

[chris.campbell]

Boe323, please try disabling hardware acceleration or updating your video drivers and let me know how it goes

How do I troubleshoot and report problems with Flash Player Video?

How do I disable or enable hardware acceleration?

Chris

[chris.campbell]

Zablon,

I understand your concern, however as we rely more and more on the GPU then drivers will play an even more integral part of the solution.  We need information from users like yourself so we can investigate problems further.  We've got a FAQ that details what we need (dxdiag report, URL, is the problem fixed when you disable hardware acceleration, etc.) and how to report the problem to us.  I'd like to improve this reporting process in the future, as I understand how frustrating this all can be, but this what we have to work with right now.

How do I troubleshoot and report problems with Flash Player Video?

For buggy drivers, our solution would most likely be to blacklist their support, falling back on CPU mode.  This is effectively the same as disabling hardware acceleration.

[zx3cv1zx30vzx23c01v3zxc21]

So instead of testing this all before its released you are asking users to do the testing after it has been released ?

Its not like these are uncommon set ups, they are all basic normal set upts  - ATI nVidia - and here we are ?

We all know Adobe sacked half the flash team - is this a consequence of this ? Is this the new business model ? Create a product without testing it, break half teh web sites and then wait for users to come back with their results and solutions ?

Seriously - so incredibly over this. Its been going on for MONTHS. Since flash player 10.2.....

[chris.campbell]

boe323 - Are you using the Flash Player 11.3 beta?

[Guest]

I was having the same problem with some videos: Dell drivers are old for the video card usually and Nvidia updates as new ones are made. I would suggest doing a search on Nvidia for updated drivers and doing a clean download. This solved my problem. You can use Nvidia control panel to do your driver search if it is installed on your unit. I have an Aurora-R4 from Dell

[slice_of_lemon]

After downloading the latest version of Adobe player, I now get the green band at the top on all videos. Sometimes if I click to go to full screen, the green band disappears; sometimes it doesn't. Additionally to the green band, the picture seems shifted a little. Like some of the colors are shifted down.... It appears that the height of the green band, is where there's a "Share" link? My guess is that other software might be interefering -- I have Real Player (which usually gives me a sort of "Download link at the top of the video), and AdBlock Plus (which gives me an ootion to Block the video). This only happens in FireFox 11.0 browser, and not in Google Chrome.

I'm seriously annoyed enough about this that I'll probably just go back to a previous version.

[Guest]

On the Bug report most have found that downloading updated drivers for the video card solved the problem. Yours does sound a little different but check for updates on your video driver anyway to see if it helps. Did you check with FireFox for help...

[mtbusman]

My video drivers are updated and I still have the problem.  The only solution for me right now is to disable hardware acceleration.  I don't use Firefox, so I haven't tried their help.  I've heard from others with nvidia cards who solved the problem with a driver update, but mine is a new laptop with a new card that's fully updated -- and I've heard from others with the same card who have the same problem as I.  So I think it's a bug that Adobe needs to address.

"You must do this work with love or you fail."    -- John Muir, from How to Keep Your Volkswagen Alive

[private data removed]

[mtbusman]

Let me add that, like others, flash video used to play fine before the latest flash player update to the current version.  There was not driver conflict at that time.  If I could, I would go back to a previous version of flash player, but when I installed one, websites with flash videos still would not play and directed me to the adobe site to update the player to the new version.  So, as I said, the only thing that has helped is disabling hardware acceleration.  It would be great for Adobe Flash to fix this bug, so those of  with this problem can get the benefits of hardware acceleration. Perhaps as others post this issue and vote on the bug reports, Adobe will address the issue. 

[chris.campbell]

In most cases, either updating to the newest video drivers or disabling hardware acceleration will resolve this bug.

Here's the background story on why we believe this occurred. 

With Flash Player 11.2.202.228 we removed some internal code specific to Nvidia that was causing many issues with Stage3D and StageVideo.  After this change, we ran our normal certification passes and we discovered this green screen/bar bug against older beta Nvidia drivers. We confirmed both internally and with Nvidia that it was not present with shipping versions of their driver and the bug was closed.  Unfortunately, based on reports on the forum and other locations it appears that this is still a problem with a limited set of GPU's.  We're going to continue to investigate this problem and I'll see how we can try to minimize issues like this in the future.

As soon as I have additional information I'll update this post.

[chris.campbell]

Joan Lafferty, an engineering manager on the Flash Player team, has created a blog entry detailing her experience with this bug and she solved it on her system.

Updating My Flash Player Causes A Green Bar For Videos!

[Phoebe28]

Hi I had a problem playing Youtube videos. Some videos turns green. This occur when I am using Nvidia 285.62 driver with the latest adobe flash player version 11.2.202.228. I fix the problem by updating my nvidia driver from 285.62 to 296.10. However, I reinstall the 285.62 because of the TDR problem in the latest 296.10 video driver. Unticking the "Enable Hardware Acceleration" also fix the problem but decrease performance when playing Youtube video. I hope there is something we can do about this on the next flash player version and considering the compatibility with 285.62 drivers. Thank you and more power.

My Specs are:

Intel Dual Core E5300 2.6ghz (Stock Never Overclocked)

ASUS P5KPL AM-SE

Inno3d GTS450 ddr5 128bit 1gb (Never Overclocked) Driver Version: 285.62(Stable)

4gb Kingson ddr2

500gb Seagate

Antec R8-2 650watts bronze 80+

Windows 7 ultimate 64bit

Adobe flash player version: 11.2.202.228 (Green Problem)

[chris.campbell]

In an attempt to consolidate numerous threads about video problems with Flash Player 11.2.202.228 I've created a new post where I'd like to have people who are still encountering this issue to either post or link to an existing post with their information.

Video investigation with Flash Player 11.2.202.228

We're asking for 4 pieces of information

1. A brief explanation of the problem

2. Did disabling hardware acceleration fix the issue

3. A sample URL

4. A copy of your dxdiag report

If you've already provided all 4 answers to us, thank you and please take a minute and copy the URL of your post (right click on the highlighted title of your post as shown in the example screenshot below) and paste it as a reply so your input is not lost.

If you haven't provided these answers, we ask that you take a few minutes and create a new post with the required information. 

[Guest]

Chris, you may want to include the Browser, I have IE 9 and it does have some glitches that causes it to freeze or drop off when playing videos. Windows did send a fix to me which looked to be some IE 7 stuff. The Nvidia driver upgrade did solve the green screen problem for me. So Nvidia driver was not the only problem.

Charles