Flash Player 11.3.300.257 causes Exception Access Violation in Firefox 13

Report · Jun 08, 2012

I downloaded the latest version of flash player -- 11.3.300.257 -- and noticed a few odd things.

First of all there are two incidents of "FlashPlayerPlugin_11_3_300_257.exe" running in my Windows 7 task manager whenever I use an application with fash content.

More important, I happend to look at my Firefox 13 crash reporter and noticed that it had filed a crash report every time I closed out the program since updating the Flash Player. Prior to that, it had not crashed before. All told, there were about a dozen crash reports, and they were all identical, with the exception of the incident numbers, etc.

Specifically, here is what the report says:

Signature LdrShutdownProcess More Reports Search

UUID ea3ee1ce-e26e-42cd-bda5-9ad802120608

Date Processed 2012-06-08 20:58:56

Uptime 0

Install Age 3.2 days since version was first installed.

Install Time 2012-06-05 17:02:27

Product Firefox

Version 13.0

Build ID 20120601045813

Release Channel release

OS Windows NT

OS Version 6.1.7601 Service Pack 1

Build Architecture x86

Build Architecture Info GenuineIntel family 6 model 42 stepping 7

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

Crash Address 0x68d09903

User Comments

App Notes

AdapterVendorID: 0x8086, AdapterDeviceID: 0x0102, AdapterSubsysID: 2ac3103c, AdapterDriverVersion: 8.15.10.2462

Processor Notes Priority Job

EMCheckCompatibility True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [RAW/IP] : 2 : 3 :

MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IPv6] : 2 : 2 :

MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll

RSVP TCPv6 Service Provider : 2 : 1 :

RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll

RSVP UDPv6 Service Provider : 2 : 2 :

RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

Adapter Device ID

--------------------------------------------------------------

RAW DUMP (whatever that means) --

OS|Windows NT|6.1.7601 Service Pack 1 CPU|x86|GenuineIntel family 6 model 42 stepping 7|2 Crash|EXCEPTION_ACCESS_VIOLATION_EXEC|0x68d09903|0 Module|plugin-container.exe|13.0.0.4535|plugin-container.pdb|9C926C46B24D40D2A0BC60A8C08F9E542|0x010c0000|0x010c5fff|1 Module|msvcp100.dll|10.0.30319.1|msvcp100.i386.pdb|CE550582BFCA474A8321ECC0CE61C54C1|0x60210000|0x60278fff|0 Module|xul.dll|13.0.0.4535|xul.pdb|BCDADA8102EF4787BA380AD9EADDFD182|0x60280000|0x611d6fff|0 Module|mozjs.dll||mozjs.pdb|EBBD620BFB9745549057DE0D37E17A332|0x611e0000|0x613d3fff|0 Module|nss3.dll|3.13.4.0|nss3.pdb|29A53C184AE04EA385678451314758AE1|0x613e0000|0x6147dfff|0 Module|mozsqlite3.dll|3.7.10.0|mozsqlite3.pdb|2237F1E8CBFC4C61996FBC61DF7A7ED32|0x61480000|0x6154cfff|0 Module|msvcr100.dll|10.0.30319.1|msvcr100.i386.pdb|B74A49314FD64956BAF50772F83598012|0x61550000|0x6160dfff|0 Module|smime3.dll|3.13.4.0|smime3.pdb|F808F592C48D49C5BE348F3A9FDA81681|0x61630000|0x61647fff|0 Module|ssl3.dll|3.13.4.0|ssl3.pdb|00470A9303F7418B88B058A05751791E1|0x61650000|0x61674fff|0 Module|nssutil3.dll|3.13.4.0|nssutil3.pdb|973070F8806A4A7185CC3192F9CD62611|0x616b0000|0x616c7fff|0 Module|mozalloc.dll|13.0.0.4535|mozalloc.pdb|C0FC6C9BDAEF4F3384108A35C8F3187A2|0x65cf0000|0x65cf5fff|0 Module|nspr4.dll|4.9.0.0|nspr4.pdb|FA51334D0E2F4763B834E29949BC2ED42|0x65d10000|0x65d3bfff|0 Module|plds4.dll|4.9.0.0|plds4.pdb|E2EC23C09A0E4BBF86CCAB921A1E88FA2|0x65d40000|0x65d46fff|0 Module|plc4.dll|4.9.0.0|plc4.pdb|B0FD4135D3E74EDEA0E29C7C7E6DF4C72|0x65d50000|0x65d56fff|0 Module|mozglue.dll|13.0.0.4535|mozglue.pdb|24C2A56D2FC34B679916C9510ED6B1B12|0x65d60000|0x65d6cfff|0 Module|ntshrui.dll|6.1.7601.17755|ntshrui.pdb|B1397869A4914797AEA1040E4BD4F1932|0x684b0000|0x6851ffff|0 Module|winmm.dll|6.1.7601.17514|winmm.pdb|7AFD98FCAAD34F6B8B31A4667C4E2BFC2|0x68520000|0x68551fff|0 Module|slc.dll|6.1.7600.16385|slc.pdb|8728388BE5444934AA1B81ADF065B0E41|0x685d0000|0x685d9fff|0 Module|powrprof.dll|6.1.7600.16385|powrprof.pdb|B1F8F66CCBAD4869BADFD20C1F24AC832|0x685e0000|0x68604fff|0 Module|dsound.dll|6.1.7600.16385|dsound.pdb|F38F478065E247C68EDA699606F56EED2|0x68610000|0x68681fff|0 Module|cscapi.dll|6.1.7601.17514|cscapi.pdb|CC82DBD0C27D422C8E970BD83ECE179F2|0x6f930000|0x6f93afff|0 Module|uxtheme.dll|6.1.7600.16385|wuxtheme.pdb|20C669C0018E406295BFA56B7C93850F2|0x70590000|0x7060ffff|0 Module|apphelp.dll|6.1.7601.17514|apphelp.pdb|F442BEDCC0F646D3840D29898C5899CB2|0x71fe0000|0x7202bfff|0 Module|wsock32.dll|6.1.7600.16385|wsock32.pdb|0AAE6683A7F540DFB265DCD12B7BD0FB2|0x72330000|0x72336fff|0 Module|winnsi.dll|6.1.7600.16385|winnsi.pdb|F7A0C25B1B0E4FA6876494D3F6BFD1012|0x72340000|0x72346fff|0 Module|IPHLPAPI.DLL|6.1.7601.17514|iphlpapi.pdb|F162D2E137ED42978BF38C99AEE2DAAB2|0x72350000|0x7236bfff|0 Module|srvcli.dll|6.1.7601.17514|srvcli.pdb|B83FAA07A5A644DEAF314DD746429E092|0x725e0000|0x725f8fff|0 Module|netutils.dll|6.1.7601.17514|netutils.pdb|5B6CAE02A29D4364ADC012962BE6A6552|0x72600000|0x72608fff|0 Module|ntmarta.dll|6.1.7600.16385|ntmarta.pdb|654E30BBAE864799893AF657FEA771722|0x72a70000|0x72a90fff|0 Module|comctl32.dll|6.10.7601.17514|comctl32.pdb|B4CE90AAB95E4B89A22A7711DFD7E6EF2|0x72ab0000|0x72c4dfff|0 Module|version.dll|6.1.7600.16385|version.pdb|52234E5C7EC44646B62D56357B2C94872|0x72d50000|0x72d58fff|0 Module|RpcRtRemote.dll|6.1.7601.17514|RpcRtRemote.pdb|16827EB67C584E0D8B17B60D76B2B0CE2|0x73450000|0x7345dfff|0 Module|rsaenh.dll|6.1.7600.16385|rsaenh.pdb|F03813E5A0554853A6BC085C17A3AB352|0x73460000|0x7349afff|0 Module|cryptsp.dll|6.1.7600.16385|cryptsp.pdb|9536207F9C264D92B2C50D44E77AC0A91|0x734d0000|0x734e5fff|0 Module|profapi.dll|6.1.7600.16385|profapi.pdb|CA045CA9E5C74D899B90E776B38A18B32|0x73650000|0x7365afff|0 Module|dwmapi.dll|6.1.7600.16385|dwmapi.pdb|D8D91B3F339A4FDC960FC7121D146DF42|0x737d0000|0x737e2fff|0 Module|AudioSes.dll|6.1.7601.17514|AudioSes.pdb|A88FCF91944949A8A1863D1592BB2FD12|0x749b0000|0x749e5fff|0 Module|propsys.dll|7.0.7601.17514|propsys.pdb|D0EDA507E53D4579A337F875012D7B482|0x749f0000|0x74ae4fff|0 Module|MMDevAPI.dll|6.1.7601.17514|MMDevAPI.pdb|941E45A63E8F457D90CE29CC508C34B92|0x74af0000|0x74b28fff|0 Module|msimg32.dll|6.1.7600.16385|msimg32.pdb|13C89B70614E4E7FB1C677D443D15D182|0x74b70000|0x74b74fff|0 Module|CRYPTBASE.dll|6.1.7600.16385|cryptbase.pdb|E62FEAE559EE4CD995614215B01AC2102|0x74ec0000|0x74ecbfff|0 Module|sspicli.dll|6.1.7601.17725|wsspicli.pdb|FE5709E8439B4232A456084643D47B861|0x74ed0000|0x74f2ffff|0 Module|setupapi.dll|6.1.7601.17514|setupapi.pdb|C6B7CC380FCD42C29EDB1B61757DFD922|0x74f30000|0x750ccfff|0 Module|sechost.dll|6.1.7600.16385|sechost.pdb|7AF14D02D41E4CD6942745FE0E6372B11|0x750d0000|0x750e8fff|0 Module|kernel32.dll|6.1.7601.17651|wkernel32.pdb|DFB4E9EBD1654DB2ACF1290CD316CEA22|0x750f0000|0x751fffff|0 Module|ws2_32.dll|6.1.7601.17514|ws2_32.pdb|18C960B958404C4F80F686EE978A33D42|0x75380000|0x753b4fff|0 Module|usp10.dll|1.626.7601.17561|usp10.pdb|220A06FAFEF54D1CB1DD2D8425B260321|0x753e0000|0x7547cfff|0 Module|nsi.dll|6.1.7600.16385|nsi.pdb|D15A81679FAE4A7392344B6FD26867942|0x75480000|0x75485fff|0 Module|user32.dll|6.1.7601.17514|wuser32.pdb|0FCE9CC301ED4567A819705B2718E1D62|0x75490000|0x7558ffff|0 Module|Wldap32.dll|6.1.7601.17514|wldap32.pdb|A0183052C47E4652BFC983CC603C12442|0x75750000|0x75794fff|0 Module|cfgmgr32.dll|6.1.7601.17621|cfgmgr32.pdb|E4C73E93B825413F99E80BA656C483172|0x757a0000|0x757c6fff|0 Module|msctf.dll|6.1.7600.16385|msctf.pdb|173DAEF86B2548DBA6134EB74C4D2F232|0x75800000|0x758cbfff|0 Module|devobj.dll|6.1.7601.17621|devobj.pdb|583F4457964D46CA8C36ED4903BE6AA22|0x758d0000|0x758e1fff|0 Module|ole32.dll|6.1.7601.17514|ole32.pdb|5061F11A9A57433595EA5EA75A156F4B2|0x758f0000|0x75a4bfff|0 Module|oleaut32.dll|6.1.7601.17676|oleaut32.pdb|68047829A4754E789AC1C8035BA168CD2|0x75ba0000|0x75c2efff|0 Module|KERNELBASE.dll|6.1.7601.17651|wkernelbase.pdb|FDF353DA71FE45CD953EBEC8ED6D14AB1|0x75c30000|0x75c75fff|0 Module|clbcatq.dll|2001.12.8530.16385|CLBCatQ.pdb|00A720C79BAC402295B6EBDC147257182|0x75c80000|0x75d02fff|0 Module|advapi32.dll|6.1.7601.17514|advapi32.pdb|3F32049F550C42B09CF114A1FB8A97E92|0x75ec0000|0x75f5ffff|0 Module|msvcrt.dll|7.0.7601.17744|msvcrt.pdb|F1D253F9555C46DF8076400A52B3A9292|0x75f60000|0x7600bfff|0 Module|shlwapi.dll|6.1.7601.17514|shlwapi.pdb|E128B1CEE2EB438C8646E6967118F33E2|0x76010000|0x76066fff|0 Module|imm32.dll|6.1.7601.17514|wimm32.pdb|35DD4069EB2A43BF869D6E311FAD09452|0x76080000|0x760dffff|0 Module|rpcrt4.dll|6.1.7601.17514|wrpcrt4.pdb|FAC24015130D4D7FAAA77EA36ED5AF1C2|0x760e0000|0x761cffff|0 Module|gdi32.dll|6.1.7601.17514|wgdi32.pdb|08A541B5942242BDB4AEABD8C87E4CFF2|0x76250000|0x762dffff|0 Module|shell32.dll|6.1.7601.17755|shell32.pdb|79A2F5058E0F4F79B66FDDE6689424F82|0x762e0000|0x76f29fff|0 Module|lpk.dll|6.1.7600.16385|wlpk.pdb|C39166A53CCE43F0ADF876B9C637A1EA1|0x777c0000|0x777c9fff|0 Module|ntdll.dll|6.1.7601.17725|wntdll.pdb|D74F79EB1F8D4A45ABCD2F476CCABACC2|0x777f0000|0x7796ffff|0 0|0|||||0x68d09903 0|1|ntdll.dll|LdrShutdownProcess|||0x96 0|2|ntdll.dll|RtlExitUserProcess|||0x73 0|3|kernel32.dll|ExitProcessStub|||0x12 0|4|msvcr100.dll|__crtExitProcess|f:\\dd\\vctools\\crt_bld\\self_x86\\crt\\src\\crt0dat.c|708|0x8

------------------------------------------------------------------------

Don't know what other information is needed at this point

I'm using Windows 7 Home Premium Service Pack 1, Firefox 13--graphics acceleration disabled.

Hope someone can figure this out soon. I'd downgrade to the earlier version, but I don't know how.

Ortho_Fan

Report · Jun 11, 2012

I dont want to reset my firefox. it is too much important for me (all my settings).

Report · Jun 11, 2012

Hi schützenkönig:

According to what was posted in another thread -- http://forums.adobe.com/message/4482208#4482208 -- the advice about resetting Firefox does not work, at least not for all people.

I think the best bet, for now, is to disable the protection, as mentioned by Chris Campbel in this post above -- http://forums.adobe.com/thread/1018071?tstart=0

(I did that, as have others, and it stops the crashes from happening.)

Then, we'll all have to wait until Adobe or Firefox can develop a repair for this problem. I'm encouraged that this will happen soon because a growing number of people are now aware of this and not just on this forum:

http://www.windowsbbs.com/firefox-thunderbird-seamonkey/102890-flash-player-update-fix-freezes-crash...

http://forums.hardwarezone.com.sg/software-clinic-3/flash-player-11-3-300-257-keep-crashing-firefox-...

http://www.ghacks.net/2012/06/10/flash-player-update-fix-freezes-crashes-in-firefox/

I've spotted dozens more that have appeared in the past few days.

Ortho_Fan

Report · Jun 11, 2012

Hi dear Ortho_Fan,

thank you for your reply. I agree with all you wrote!

I disabled now the proteced mode (=0). . no problems. but, I know, this is a workaround only for troubleshooting purposes.

I added my dxdiag for the adobe developer, because he was UNable to reproduce the bug. (?!). I hope that this attch will help the developers

=> https://bugzilla.mozilla.org/show_bug.cgi?id=747683

https://bugbase.adobe.com/index.cfm?event=bug&id=3210025

best,

Report · Jun 11, 2012

Thanks for the feedback. I found a 100% reliable way to reproduce this crash today, and your callstack matches mine.

We're actively investigating this issue, and will update the bug as we have more information.

Report · Jun 11, 2012

Hi Jeromie:

That is GREAT news! Many, many thanks to you and Chris, and to all the others who have tracked this, for all your hard work.

Ortho_Fan

Report · Jun 12, 2012

Hi, very good news from you.

is this the same bug that could be fixed soon?

http://forums.adobe.com/message/4478370

thanks.

Report · Jun 12, 2012

Hi Jeromie & Chris:

I just noticed an interesting speculative comment on one of the Firefox forums -- Firefox Hates New Update -- http://forums.mozillazine.org/viewtopic.php?f=38&t=2485319...you

By Matty_M -- "Adobe got rid of separate downloads for both 32bit and 64bit and with the latest version 11.3.300.257, you can only download install_flash_player.exe and install_flash_player_ax.exe, which includes both 32bit and 64bit and now the Flash plugins both 32bit and 64bit are INSTALLED automatically in separate folders C:\Windows\SysWOW64\Macromed\Flash and C:\Windows\System32\Macromed\Flash and I think this is the part FF 13 got confused and got lost, lol."

Looking at my System32 folder, I see that FlashUtil64_11_3_300_257_Plugin.exe is listed,

...and in my SysWow64 folder, FlashUtil32_11_3_300_257_Plugin.exe is listed, as is FlashPlayerPlugin_11_3_300_257.exe

Is this as it should be?

Ortho_Fan

Report · Jun 12, 2012

Adobe installed it like that with version 11.2.202.235 as well. It looks like they are installing the 32bit files into the 64bit area and visa versa. I thought this was odd as well.

Report · Jun 12, 2012

I have flash32 only and the same issue.

Perhaps this is not related to the bug, I guess.

from where did you install flash?

Report · Jun 12, 2012

where did you install flash?

----------------------------------------------

I've configured Flash Player to not automatically check for and install updates, so I always download Flash Player updates manually from this site -- http://www.adobe.com/software/flash/about/ (clicking on the hard to spot "Player Download Center" link to the installation.) You'll notice that they also give you the option of installing some free virus checker software, which I always uncheck. I don't know if the anti-virus software is automatically sent to customers who opt for automatic installation of updates, so that's why I do all of this manually.

Normally, when I see a new version listed, I wait a few weeks to see if there have been any issues reported before installing it. This time, however, figuring that it was an important security related update, I threw caution to the wind and downloaded it the minute it was posted. Never again....

Report · Jun 12, 2012

I install from the official adobe site ("get flash") as soon it becomes available, without to wait, because it is very important to upgarde flash as soon as it becomes available for security fixes

(unchek all the boxes regarding mcafee...)

Report · Jun 12, 2012

On 64 bit windows, the System32 folder is actually for 64 bit components and the SysWow64 folder is for 32 bit.

http://en.wikipedia.org/wiki/WoW64

Report · Jun 13, 2012

Hi Chris:

Thanks for pointing that out. I'm not a techie, so I only have a very basic understanding of this new-fangled digital stuff. (If it has a crank sticking out the side of it, I might be able to figure it out. )

I noticed, today, that Mozilla has now posted an alert on their site -- http://support.mozilla.org/en-US/kb/flash-crashes-or-does-not-load-firefox-13#w_disable-protected-mo...

Looking over some of the discussions on the Mozilla help forum, awareness of this issue seems to be growing rapidly. (I'm surprised that the mainstream media hasn't picked up on this yet! Is Walt Mossberg on vacation?)

I'm also glad to see that you've posted a troubleshooting guide on the main page of the Flash Player forum, but looking at some of the newly posted questions coming in, asking about the crashes, it seems that not everyone has spotted it. It may be a good idea to post a copy of the announcement on the sub-forums--Installing Flash Player; Using Flash Player--as well.

Again, many thanks for staying with this.

Ortho_Fan

Report · Jun 13, 2012

there are people that doesnt spend time to follow all the steps (or are unable to take this task at the moment), therefore they skip to the last step in the guide

Report · Jun 13, 2012

http://support.mozilla.org/en-US/kb/flash-crashes-or-does-not-load-firefox-13#w_disable-protected-mo...

here an option has been omitted:

silent crash! i.e container's crash after closing firefox! while you may notice none issue during web surfing/YT watching... !

Report · Jun 13, 2012

it seems that mozilla did find the bug? maybe?

https://bugzilla.mozilla.org/attachment.cgi?id=632900&action=edit

Report · Jun 13, 2012

bug fixed???

https://bugzilla.mozilla.org/show_bug.cgi?id=747683

Report · Jun 13, 2012

Hi schützenkönig:

I can't make heads or tales out of the report---way, way, way too technical for me, and too many jumps to pages that I can't understand. If a solution to the silent crashes HAS been found, I'm not sure what it is, but hopefully, we'll all hear something soon.

Ortho_Fan

Report · Jun 13, 2012

Just to let you know, we're working very closely with Mozilla on these issues. We have at least one lead on the "crash on quit" bug so progress is being made.

Report · Jun 13, 2012

Hi Chris:

Many thanks. Once this is all figured out, maybe someone can make a video explaining it to all of us non-techies. (I find it helpful to use puppets. )

After all of the appropriate patches have been issued, etc., you guys will have to treat yourselves to some pizza and beer.

Ortho_Fan

Report · Jun 14, 2012

I fully agree with Ortho

pizza & beer for Chris &company! (after the fix )

Report · Jun 15, 2012

Firefox 13.0.1 is out which seems to correct the silent crashes on exit: http://www.mozilla.org/en-US/firefox/13.0.1/releasenotes/

I've re-enabled Protected Mode in Flash and so far haven't seen a crash in about:crashes.

I still have the issue where when I visit a page with Flash content the first time, it causes the browser to loose focus. That doesn't happen with Protected Mode off.

Report · Jun 15, 2012

Thanks for the feedback.

The messaging handling with regard to focus in protected mode is spectacularly tricky in a few cases, and we're aware of a few subtle/weird issues like this.

We'll be working with Mozilla to improve that behavior over time. I'll make sure that this behavior is included in the list of focus things that we're tracking.

The silent crash should be fixed with Flash Player 13.0.1. There are still a couple other crash/hang issues on our radar, and we're working through the weekend to try and get those resolved and out to the community as quickly as possible.

While you guys are enjoying beers on the beach this weekend, have one for us.

Report · Jun 15, 2012

Hi Jeromie:

That's good news. I just downloaded Firefox 13.0.1, and then re-enabled the protection by deleting the line -- ProtectedMode=0 -- in the mms.cfg, and saving the file.

The two processes -- FlashPlayerPlugin_11_3_300_257.exe are now running in my task manager as well as the plugin container.

Hopefully, the crash problem has been cured. If I see another report, (after screaming hysterically for a few seconds) I'll post about it here.

Again, many thanks for all your hard work. If it's any consolation, I too will be working through the weekend. (Have to get a story done for one of my magazine clients.)

Ortho_Fan

Adobe Community

Flash Player 11.3.300.257 causes Exception Access Violation in Firefox 13