flash player causing blue screen upon loading video

Report · Jul 06, 2010

Hello,

I have recently bought a new system. Everything runs perfectly except for one critical problem; I can't view flash videos or anything played in a web browser by flash player.

Animated flash advertisements will load to the first couple of frames, I will hear a bit of noise and then a brief 1-2 second system hang and straight in to a bluescreen. Same goes for youtube etc, might see a frame, if that, a brief noise and hang/bluescreen. This has occurred since I have purchased the PC.

I have attempted to fix the problem by updating my graphics drivers to the latest, updating flash player to the latest, updating sound drivers to the latest.

System:

AMD i5 750

ATI Radeon 5870

Realtek audio

Windows 7 Professional 32-bit

Mozilla Firefox 3.6.6 -------------> Flash player 10.1

I am just viewing the bluescreen dump file, there is no bug check string, however it seems to indicate an AMD/graphics driver causing the conflict.

070610-31621-01.dmp

6/07/2010 10:19:36 PM

0x00000116

0x85e1e2c0

0x924145e6

0x00000000

0x00000002

atikmpag.sys

atikmpag.sys+55e6

AMD multi-vendor Miniport Driver

AMD driver

Advanced Micro Devices, Inc.

8.14.01.6117

32-bit

C:\Windows\Minidump\070610-31621-01.dmp

4

15

7600

There are 7 bluescreen dumps on the minidump file, they are all identical to the above.

These are the lines highlighted in red from BlueScreenView:

Filename	Address In Stack	From Address	To Address	Size	Time Stamp	Time String	Product Name	File Description	File Version	Company	Full Path
atikmpag.sys	atikmpag.sys+55e6	0x92060000	0x92098000	0x00038000	0x4bfe9cef	28/05/2010 2:25:19 AM	AMD driver	AMD multi-vendor Miniport Driver	8.14.01.6117	Advanced Micro Devices, Inc.	C:\Windows\system32\drivers\atikmpag.sys
dxgkrnl.sys	dxgkrnl.sys+8cadb	0x92098000	0x9214f000	0x000b7000	0x4ac54de1	2/10/2009 10:48:33 AM	Microsoft® Windows® Operating System	DirectX Graphics Kernel	6.1.7600.16432 (win7_gdr.091001-1312)	Microsoft Corporation	C:\Windows\system32\drivers\dxgkrnl.sys
dxgmms1.sys	dxgmms1.sys+692c	0x92bb6000	0x92bef000	0x00039000	0x4a5bc265	14/07/2009 9:25:25 AM	Microsoft® Windows® Operating System	DirectX Graphics MMS	6.1.7600.16385 (win7_rtm.090713-1255)	Microsoft Corporation	C:\Windows\system32\drivers\dxgmms1.sys
watchdog.sys	watchdog.sys+107e	0x8cfe4000	0x8cff1000	0x0000d000	0x4a5bc21a	14/07/2009 9:24:10 AM	Microsoft® Windows® Operating System	Watchdog Driver	6.1.7600.16385 (win7_rtm.090713-1255)	Microsoft Corporation	C:\Windows\system32\drivers\watchdog.sys

System

-	Provider

[ Name ]

EventLog

-

EventID

6008

[ Qualifiers ]

32768

Level

2

Task

0

Keywords

0x80000000000000

-	TimeCreated

[ SystemTime ]

2010-07-06T12:19:26.000000000Z

EventRecordID

3580

Channel

System

Computer

Owner-PC

Security

-	EventData

10:17:22 PM

‎6/‎07/‎2010

2955

DA07070002000600160011001600C003DA070700020006000C0011001600C003600900003C000000010000006009000000000000B00400000100000000000000

System

-	Provider

[ Name ]

Microsoft-Windows-Kernel-Power

[ Guid ]

{331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID

41

Version

2

Level

1

Task

63

Opcode

0

Keywords

0x8000000000000002

-	TimeCreated

[ SystemTime ]

2010-07-06T12:19:06.042422100Z

EventRecordID

3584

Correlation

-	Execution

[ ProcessID ]

4

[ ThreadID ]

8

Channel

System

Computer

Owner-PC

-	Security

[ UserID ]

S-1-5-18

-	EventData

BugcheckCode

278

BugcheckParameter1

0x85e1e2c0

BugcheckParameter2

0x924145e6

BugcheckParameter3

0x0

BugcheckParameter4

0x2

SleepInProgress

false

PowerButtonTimestamp

0

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0x85e1e2c0, 0x924145e6, 0x00000000, 0x00000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070610-31621-01.

I don't know if it is Flash player particularly causing the problem, or if there is a conflict between it and some hardware.

So, can anyone help?

Report · Jul 06, 2010

Can you see the Flash animation at http://www.adobe.com/software/flash/about/ without the system crashing?

If yes, can you right-click on it and disable hardware acceleration from the Settings panel?

Report · Jul 06, 2010

Pat,

That flash animation seems to work. I have disabled hardware acceleration. Will test youtube now, standby.

Report · Jul 06, 2010

Pat,

Hardware acceleration seems to be the culprit. Do you have any suspicions why acceleration would be causing bluescreen?

Report · Jul 06, 2010

That's great news.

FP 10.1 allows many more GPU devices to use hardware acceleration than previous versions. Not all work well, and I don't know if this is a hardware or software (driver) problem. Disabling hardware acceleration, and sometimes updating the device drivers, will avoid the various problems that arise from incorrectly functioning hardware acceleration.

Sorry, I do not have very deep insight into the whole business of GPU acceleration.

Report · Jul 07, 2010

Please check out this post detailing the list of steps to follow when debugging system crashes after a Flash update:

http://forums.adobe.com/message/2832819#2832819

Report · Oct 01, 2010

i'm having the same problem as the OP,

System:

Intel Q6600

ATI Radeon 4850 (drivers v10.9)

Realtek audio

Windows vista home premium 32-bit (auto-updates)

Chrome 6 & ie8 Flash player 10.1

my BSOD returned the error code: 0x00000116 (0x8505F150, 0x8F1E98B0, 0x00000000, 0x00000002)

atikmpag.sys - Address 8F1E98B0 base at 8F1E4000, datestamp today

it started before last summer, it doesn't happen often but lets just say its making me rather nervous to use youtube and other sites that use flash now.

i've read allot of people have this problem and have traced it to using flash. i hope somebody at adobe is listening and not trying to blame hardware makers or drivers about this problem.

i disabled hardware acceleration, i hope this does the trick until a real fix can be found

btw if any flash animation gives a BSOD how else could we turn it off ? Think about it for a second people

Report · Oct 01, 2010

rdumoulin1973 wrote on 10/1/2010 10:28 AM:

my BSOD returned the error code: 0x00000116 (0x8505F150, 0x8F1E98B0, 0x00000000, 0x00000002)
atimpag.sys - Address 8F1E98B0 base at 8F1E4000, datespmp today

i've read allot of people have this problem and have traced it to using flash.

The error you provide clearly says "atimpag.sys". That is not a file

from Flash Player, that is a file from ATI. If you Google that file, you

will find many people reporting problems with it using many different

applications.

i hope somebody at adobe is listening and not trying to blame hardware makers or drivers about this problem.

Hoping is not very productive. It may be more productive if you raise

this issue in an ATI forum and provide them with the core dumps, but

your graphics card is over 2 year old so don't expect too much.

Report · Oct 01, 2010

it happens with people who have either ati cards or nvidia card. do your research before assuming its only ati people.

You say my card is 2 years old, well by now it should be fixed in their driver should'nt it?

And yet, this problem did not occur to me in flash v9 , only since v10. And only when i visit flash based websites like youtube and various other video websites. you see a pattern or do i have to keep going?

You can deny it all you want but in my experience flash is the cause of this problem.

As long that you refuse to see flash as the one causing this problem on both platforms, it won't get fixed.

What a shame, its a real let down.

flash player causing blue screen upon loading video

1 Correct answer