Flash Player does not work for specific website (www.picmonkey.com)

[cynthiav8507521]

• Operating system version: Windows 10
• Web browser and version: Chrome 52
• Flash Player Version: 23.0.0.162

I go to www.pickmonkey.com, click on "edit" and select a picture. Then it first says "initialization timeout" and then "Ruh-roh, Shaggy! We can't get the editor loaded. Please try refreshing this page, or restarting your browser. Still can't get PicMonkey to start? Your Flash Player may need to be updated. Get Flash​"

I seem to have the latest version, and tried all the problem solving steps provided here, but nothing helps.

[Amrita Gangwani]

Hi,

Please update your browser, relaunch it and try to load the URL again.

Thanks!

[cynthiav8507521]

Thank you for your answer. I have the latest version of Google Chrome though, so there's nothing to update (it updates automatically)...

[Kratika Agarwal · Accepted solution]

Please log a bug in our bugbase , file a bug over at http://bugbase.adobe.com/.