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I have tried the things on customer support and I still cant get it to work
I have had this problem in the past and got it to work but every time it needs to be updated it goes out again and I cant remember how I fixed it
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We don't know what Customer Support told you, and what things you have tried.
We also don't know
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Im useing windows xp
Internet explorer
I dont have the flashplayer I erased all of the old versions
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How did you "erase" the old Flash Player versions - with the Flash Player uninstaller from http://www.adobe.com/go/tn_14157 ?
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yes
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Can you go and download the FP ActiveX installer from http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe, then run it (while IE is closed).