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Flash Player White Screen - Installer Not Working

New Here ,
Feb 19, 2017 Feb 19, 2017

The installer is not working.

-I run WIn 7, use Firefox browser. All up to date.

-Tried to uninstall fp, and reinstall a older version.

-Also tried to delete the temp files, but this failed as well. Still the same problem.

I read somwhere this could have something to do with some adobe IP adresses being banned?

Please check out the screenshot.

flashplayererror.png

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Adobe Employee ,
Feb 21, 2017 Feb 21, 2017

Hi,

What is the name of the file you are using to install an older version?  Based on the screenshot, you are using the online installer.  The online installer only downloads the latest version.  If you are attempting to use an older online installer it won't work, and is possibly the reason you're seeing a blank window.

--

Maria

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New Here ,
Feb 21, 2017 Feb 21, 2017

Thank you for your reply Maria.

Yes, I m using the online installer, but I m not trying to install an older version.

I go from flash player "UPDATE NOW" -> Adobe website -> Download -> Run

And then this blank window shows up.

Any thoughts on what may cause this?

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Adobe Employee ,
Feb 22, 2017 Feb 22, 2017
LATEST

Thank you for clarifying.  I assumed you were attempting to install an older version based on the comment "Tried to uninstall fp, and reinstall a older version."   Please try the following:

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

--
Maria

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