Flash site visible?

[Guest]

Anyone know why this site is not visible by customers who have IE 6, FlashPlayer 9 and javascript enabled? I used swfobject.js to load the flash media, in the simplest possible fashion. These customers have tried accessing the site even with Norton Antivirus (2005) disabled but still see only the white page, no active content.

[dvdf62]

Sorry, but you have to provide more info than that. Is it a 'pc' or a 'mac'? Do the customers you refer to have 'administrator privileges'? What operating system is being used (Mac X, Windows 95, 98, 98SE, ME, XP, Vista, Linux)? Why are they running the older IE6 instead of IE7? I went to the website you are referring to ( http://www.braveboat.net) and had no problems whatsoever seeing or hearing what is offered there using Adobe flash player 9 with IE7 with my Avast anti-virus software enabled!

[Guest]

Thank you for your questions: We're all on PCs, and if these commercial clients or prospects had "admin" privileges they wouldn't know how to use them. :>) Most have no idea their PCs even have registries! That being said, we do have to service and attract them. Most are using Win XP. They will be running IE6 probably for the next 2 years as they are frozen with fear when it comes to upgrading. Most have Norton AntiVirus.

When various clients have complained about going to our site and just getting a white page, I have asked them to modify their browser settings so enable javascript, I've asked them to install the latest flash player and enable ActiveX.
When they still see only a white page, I ask them to disable Norton for a moment but they still see only white page.

There are recently a few running IE 7 with Flash player 9 supposedly installed and they see only white page. (From reading other forums I suspect the installation didn't happen properly.)

I guess the real question here is, after we've read so many different solutions for flash detection, what is the optimal flash detection scripting/solution to utilize for a site that requires Flash Player 8? Obviously we need more robust flash detection than we have. Feel free to browse our source on the site to see the simple scripting behind it.

How shall I get my IE6 and the few IE7 folk up-to-speed so they can view our Flashplayer 8 site?

Sincere thanks for your collective noodling over this conundrum...



In the case of IE 6 folk with flash player 9 not being able to see the site,

[dvdf62]

"And there in", as the bard says, "lies the rub". Those individuals who are 'frozen with fear' with respect to 'upgrading' are doing themselves and anyone trying to help them no favours. I picked up on the fact that you mentioned, "if these commercial clients or prospects had "admin" privileges they wouldn't know how to use them" which of course makes it necessary to point out that without those privileges, they will be unsuccessful installing the flash player. The ball is in your court therefore to point out to them that without the dreaded 'updates/upgrades' they will continue to see only white page. It wouldn't hurt to mention to them that a good cleaning of their system registry coupled with a volume error check and defrag would probably solve a lot of their problems as well. Good luck...(sounds like you're going to need it 😉

[dvdf62]

The following will install any updates to flash since their last installation:
1. Click 'start'
2. Click 'run'
3. Type 'system32' (click 'OK')
4. Click 'Macromed'
5. Click 'Flash'
6. Click 'FlashUtil9b'
7. Click 'Install Now' (Adobe Update)
8. Restart computer

[Guest]

Thank you dvdf62 - Will ask the folk having problems to try as you have suggested. Our team is going to have to rethink using all the robust features of Flash 8 though because most of the commercial public to which we sell cannot view our work at first glance. Does anyone know of any forum where web/media developers are chatting with Microsoft? I'd like to lurk there, to see whether Microsoft is aware of the problems IE 7 is causing us when it comes to flashplayer.

Thx-