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Flash10b.ocx problem

New Here ,
Jun 12, 2009 Jun 12, 2009

This is only on 1 PC and 1 website (as far as I can tell)   My husband's laptop can access it without problems. Our OS's, IE, & Flash are all the same versions. I've tried reinstalling Flash, no luck.

I'm running Vista Home Premium with IE7. However, I also tried IE8 and Firefox (current version?) Same problem.

Here's the page, and it only happens when I click to type in my password. Remember, this works on my H's laptop.

I get the pop-up from Internet Exporer:

Internet Explorer has encountered a problem with an add-on and needs to close.

The following add-on was running when this problemm occured:

Add-on Name: Flash10b.osx

etc.

Here's the advanced info from the crash.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 7.0.6000.16851
  Application Timestamp: 49f1c468
  Fault Module Name: Flash10b.ocx
  Fault Module Version: 10.0.22.87
  Fault Module Timestamp: 4987a6c3
  Exception Code: c0000005
  Exception Offset: 00135e28
  OS Version: 6.0.6000.2.0.0.768.3
  Locale ID: 1033
  Additional Information 1: 8d13
  Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
  Additional Information 3: 8d13
  Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Read our privacy statement:
  http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

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New Here ,
Aug 07, 2009 Aug 07, 2009

I am having the same problem.  But we are actually a development company which produces hundred's of content using Flash.  Specifically

Flash Actions Script 2.  We develop elearning training which using the Flash plugin for delivery.  About 3 months ago, our customers and our own computer labs started reporting problems with the training courses locking up or reporting the error "Internet Explorer has encountered a problem with
an add-on and needs to close".  We are in the middle of diagnosing the entire problem.  We have 5 Controlled computer labs.  Some of the computers

have flash player 10 and flash player 9.  Our employees seem pretty confident it is only happening on computers with Flash 10 player.  For our web customers it is a lot harder to determine.  And yes, we currently do not log which player our customers are using.  Only that the training course has been restarted abruptly.  

In may we had a less than .5% ratio of restarts.   During June the restarts increase to 2% and we are now hitting up against 3%. 

We have even look at network issues, server related issues (to note we run Web Farms and different servers for the different computer labs).  The only consistent factor as of now is FLASH 10 may be having the problem.

To note, the content has not changed, the action script within these training courses has not changed. The only variable which seems like it has changed was that we upgraded to Flash Player 10.   I will post back to this once I diagnose more of the problem.

Thanks,

Doug Lubey of Louisiana

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New Here ,
Aug 08, 2009 Aug 08, 2009
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New Here ,
Aug 08, 2009 Aug 08, 2009

I will have to do this on Monday (post the crash). But to do this I almost have to get "Unlucky", the problem happens inconsistently and only on 3 out of 100 instances.  Which is not a lot overall, but it still makes 3 customers unhappy.  Yes the training has bookmarked, but it makes our content and technology look shotty.

In the mean time, I posted the problem and steps we are starting to take (tracking which players/Operating systems/ Browsers are crashing our elearning courses).

Here is where I posted our latest steps to correct the problem:

http://douglubey.com/JavaScriptHowToDetectOperationSystemBrowserDivTags.aspx

This javascript I posted will help us determine FLASH VERSION AND POSSIBLY WHAT FLASH PLAYER IS CAUSNG THE MAJORITY OF THE CRASHES. Remember this did not start really happening until Flash Player started to be updated to Version 10. Only 8 our of every 1000 customers had to restart their training before...now it is 3 out of 100.   Not good.....

Thanks,

Doug Lubey of Louisiana.

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New Here ,
Aug 08, 2009 Aug 08, 2009

shouldn't the latest version of flash player be version 10.0.32.18? with Flash10c.ocx?

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New Here ,
Aug 08, 2009 Aug 08, 2009

u are probably correct.  But the problems starting appearing (i believe) once flash player 10 arrived on our customers desktops.  Again, we will start to plug customer database logins with statistics of their enviroments.  Once we understand the environment where the crashes are occuring, it will help us isolate the problem more ( i hope).  Again i am still at the begining of solving the problem and debugging the situation.

Since we do thousands of training units a week and only 3% of people are experiencing this issue it will be hard.  The only common denominator which has changed in the last 3 months is the Flash Player.  We have not changed web servers, action script code, content on the server, service packs etc... So we are just going to have to understand the entire life cycle and watch every component in it.

To note: we are already logging bandwidth statistics, whether or not the flash content is cached in the browser and serveral other performance indicators which could indicate a user's technical experience with the course.  When we analyzed this data, nothing pointed to be a consistent problem. Since we do have several computer labs,  we will hopefully be able create a "control" group of computers (eventually) which may help to diagnose the Flash Player error.

OTHER TIDBITS:  The Flash Engine (AS2) does not appear to do garbage collection automitically nor could i find any AS code /AS Functions which could help manage garbage collection, memory management, etc...  If anybody has any suggestions where I could understand "how to better mange the action script memory management (memory cleanup) in AS2", I would greatly appreciate it.  I do know how to force this error (indicated previously)by creating a While loop and running it for 5000 cycles (this will almost consistently will crash the flash player).

Actually I have seen the flash player crash for a much smaller cycle.  For example> If you had an array defined with initial 5000 memory spots.  Then filled every 10th spot to 5000 with "X". Then did a while loop to count the number of spots in the array which had a value of "X".  The flash player would sometimes crash on 100th cycle, 750th cycle, 1250th cycle, etc.  In other words .... the majority of time the sample SWF would work great.  The count would reach 250 "X"'s found, but other times I would see it crash inconsistently.  If I opened 5 browsers on the same computer and ran the same webpage, I would more easily see the crash occur.  It appears the FLASH ENGINE does not create independent processes for each browser or SWF file and process the indepently in their own memory space.  It appears each swf runs in a combined memory space (not indepent from each other).  The flash player's which caused these crashes were Flash Player 9 and Flash Player 10.  It just that the Flash Player 10 crash more consistently.  Both Flash Player 9 and 10 support AS3 which is maybe why.  I have yet to test this in Flash Player 8.  Anyhow if the Player had adequate garbage collection and "Loop" control it would probably solve the issue.   The error's which you typically see when this happens is something  "A script in this movie is causing Flash Player to run slowly. If it continues to run, your computer may become unresponsive."

Our company has written all the content and AS Code so we have options, it just that it could take a very long time. Recoding The AS content is not on the agenda.

Thanks... That is my thoughts for now.

-doug

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Guest
Aug 10, 2009 Aug 10, 2009

Hi Doug,

We have a small real estate website that displays flash picture slideshows and we have just two computers in our office on MS server 2003.  Adobe Flash Player 10b was installed on one of our workstations in June 09, and on the other in the middle of July, when both were running IE7.  Both PCs then upgraded to IE8 at the beginning of August.  We have maybe had the odd instance where Internet Explorer has had to close, but not frequently enough for it to appear like more than a 'one-off' and not accompanied by the specific message concerning the Adobe Flash Player add-on.  Basically, as far as our own set-up is concerned, we did not have the problem with IE7 and the previous version of Adobe Flash Player (I assume version 10a) and we don't have the problem with IE8 and Flash Player 10b (10,0,22,87), so thankfully. we're okay.

However, in the last few days we have had some calls from would-be customers describing how Internet Explorer crashes ("...has encountered a problem with an add-on and has to close...") when they try to view a slideshow on our website.  The message cites Flash10c.ocx as the offending add-on, so these guys have the newest version of Flash Player - 10c (10,0,32,18).  I spoke to one of them on the phone and he confirmed that he had been running IE8 for a couple of months, but his problems seemed to start when he accepted the Adobe Flash Player upgrade to version 10c just a few days ago.

Internet blogs are full of this stuff; people are having the problem on various browsers and various versions of Flash Player.  Strangely, a lot of folks suffer the problem in the exact same environment that we have, but we don't!  What does cause concern is the fact that potential customers are affected and Adobe don't seem to be very responsive.  I found what appears to be an issue logged on an Adobe fault management system - http://bugs.adobe.com/jira/browse/FP-2382 - nothing much happening.

Anyway, you seem to be doing more to figure this out than Adobe, so I'm watching this space, rooting for you and hoping you can find something to point to what's causing these problems.

Best regards

Nigel Shaw

Essex, England

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New Here ,
Aug 10, 2009 Aug 10, 2009

Thanks for your information.

On Saturday night,  We changed 1 setting in 5 training classes.  Mulitple websites seemed to indicate this changed may help.  To note, you can not do this via action script or using parameters in the html object tag.  Not sure why, it would be nice if they included into the object tags?

Anyhow...These 5 training classes are the most frequently hit courses and would create a nice composite for checking the problem.

if the problem (flash crashing) starts to shrink, trend higher or stay the same.

The setting "Script time Limit" is defaulted to 15 seconds.

I raised it to be 60 on these training courses.

Do not know if it will help at all.  I wait for feedback and statistics from our computer labs.

FlashPublishSettingsForSWF.JPG

To note: Our training courses are setup in a Shell which "pull in" other SWF, MP3, XML,FLV and JPG files.  The shell's timeline is stopped while a child SWF is playing.  Which has always seem to work fine and continues to work on 97% of computers.  But based on the "FLASH PLAYER" requiring the timeline to be updated or else it errors out.  Could be the problem....

Thinking outloud:

In other words,  another website explained it to me as Looping conditions are fine as long as the "Timeline" has been updated at least 1x in 15 seconds.  Not sure if this is true,  but it is my interpretation so far. These is strange considering the fact "Audio" can play continously via action sript with out ever updating the timeline (swithing to a different frame).  So if this was the case, "Flash" would crash consistently every 15 seconds.

SO now my question is.  "What does the Flash Player consider as 'updating the timeline'"?

================================================================================================

Can anyone explain in simple words what the script time limit exactly is?

the time limit for code that starts to execute and then continues to execute

without allowing the stage to update.

================================================================================================

Here is something else i found:

Your issue made me think of race conditions. Andrew Rapo and Alex Michael speak of "race conditions" in their book Understanding Macromedia Flash 8.0 Actionscript 2: basic techniques for creatives (2006, Focal Press).

Here is how the authors explain it:

Quote:

The term, 'race condition,' refers to the situatio where instructions will produce different results when executed in a different order, and teh order of execution is inconsistent. Race conditions can produce intermittent bugs (errors), and these are the hardest to track down and fix. (page 46) 

They go on to explain that the ability to employ multiple timelines makes race conditions more likely in Flash applications. To avoid race conditions:

Quote:

The only solution is to entralize the important code and have all of the varioius MovieClips and event handlers report back to an authoritative "application controller". 

================================================================================================

Another blog  I found

http://blog.justgreat.nl/2007/08/24/joy-with-the-script-timeout-period/comment-page-1/

Just great; I forgot to mention HOW to set the timeout . Well here is how:

You can’t set the timeoutperiod by code (neither in as3 nor in as2). You have to set the timeout manually in the publish settings of your fla: Ctrl+Shift+F12 > flash-tab > “Script time limit”.

SEARCH: Max Recursion Depth flash player

serach: flash player  recursion settings swf

search: flash publish swf script time linit

search: flash publish swf script time limit

search: flash publish settings "Script time limit" setting

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New Here ,
Aug 11, 2009 Aug 11, 2009

NO SOLUTION YET, BUMMER

Ok - so I increased the script time limit on those FLASH SWF training courses to be higher (60 seconds).

After 1 day of statistics, the numbers did not improve.

I also decided to test 2 of the training classes on two different computers.

TEST SCENARIO #1:

laptop Computer1

Computer purchased 2008-12

Windows Vista Home Editition

Internet Explorer 8

Flash Player 10-x (the latest version or close to latest version)

test i ran:Opened 6 browsers and ran the same training course (course #1)....

Summary: I anticipated the course crashing or browser crashing, so I setup up the Flash Player Crash detection file CrashLogEnable=1 in the file C:\windows\system32\macromed\flash\mms.cfg

RESULT:  OF COURSE (COURSE #1), The training course ran perfectly on all 6 browsers with no hiccups

TEST SCENARIO #2:

laptop Computer2

Computer purchased 2005-11

Windows XP (SP3)

Internet Explorer 7.0.5730.11

Flash Player 10.0.32.x (the latest version or close to latest version)

test i ran:Opened 6 browsers and ran the same training course (course #2)....

Summary: I anticipated the course crashing or browser crashing, so I setup up the Flash Player Crash detection file CrashLogEnable=1 in the file C:\windows\system32\macromed\flash\mms.cfg

RESULT:  OF COURSE(COURSE #2), The training course ran perfectly on all 6 browsers with no hiccups    

SO THE PROBLEM IS STILL OCCURING...i WILL CONTINUE TO TROUBLESHOOT THE FLASH PLAYER

TONIGHT: i WILL BE STARTING THE LOGGING PROCESS TO UNDERSTAND WHICH COMPUTERS (os), BROWSERS AND FLASH PLAYER ARE HAVING THE PROBLEMS MOST FREQUENTLY.

ONE SCNARIO OF THE FLASH PLAYER PROBLEM WAS DESCRIBED TO ME TODAY:

IT WAS AN OLDER COMPUTER (2005 OR OLDER BUT IT HAD XP WITH fLASH PLAYER 10) AND IT CRASHED MULTIPLE

TIMES AT THE BEGINNING OF THE TRAINING.  THEY EVENTUALLY HAD TO MOVE THE STUDENT TO A NEW COMPUTER.

THE TRAINING COURSE WORKED FINE ON THE NEXT COMPUTER.  

-DOUG LUBEY OF LOUISIANA

reference: Flash Player OCX crash error

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Community Beginner ,
Aug 12, 2009 Aug 12, 2009

We are getting the same error here when users are try to print a large scale map. The issue is radom and seems to only happen with IE, Firefox doesn't seem to have the issue.

J

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New Here ,
Aug 13, 2009 Aug 13, 2009

OK, we are now logging the Browser version,operating system and Flash Player version when individuals start the training using javascript.  I hope these statistics will help us understand why the problem may be occuring.  Our next steps will unlock the individual machines which may be having the problem and enable the flash crash debugger. (The machines are locked down to the basic profile so that students can not manipulate the icons, menus and desktops).

Thanks,

Doug Lubey of Louisiana

reference:

Internet explorer flash error

ie and flash bug

ie and flash reporting errors

flash player and and internet explorer error

problem with activex contorl in Internet explorer for macromedia flash

Internet Explorer has encountered a problem with an add-on and needs to close. The following add-on was running when this problemm occured. Flash active-x player.

flash player and ie crash
flash player causes ie crash

flash player active x plugin running on ie causes internet explorer to close

why does flash player continue to report the bug: Internet Explorer has encountered a problem with an add-on
flash player causes internet explorer to close

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New Here ,
Sep 15, 2009 Sep 15, 2009

Hi, I'm working in the same domain and got that problem few months ago. After a lot of research, I found that preloading some external mp3 create that bug. I removed the mp3 from the list of files to load. It seems to work for me. Hope it will help you if the still have that bug.

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Guest
Sep 17, 2009 Sep 17, 2009
LATEST

Hi,

I'm pleased to say that my problem is fixed now.

My web pages use a product called photo gallery from a company called CoffeeCup Software.? The guys at CoffeCup figured out that the web browser was?bombing when Photo Gallery called the Flash Player because Adobe decided to CHANGE SOME VARIABLE NAMES in the latest release, without considering what effect that might have on the rest of the world.

CoffeeCup Software addressed the variable name changes and rushed out a new version of their gallery for free download.? I had to create a .swf file using the new version, then upload the file for every page displaying a gallery.

Worked a treat!? I hope this may be of some use if anyone else is still watching this blog (not much activity lately)

Best regards,

?? Nigel Shaw.

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