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I have tried several timens to update Flashplayer. I receive the .exe file but whwn I open it I receive tjhe message "connection error"
My OS is Windows 10
I use Opera browser but receive the samen error message in Firefox
what can I do?
1 Correct answer
Can you clear the browser cache and try again (without the VPN). If it fails again, please provide new log files (Adobe_ADM.log & Adobe_GDE.log).
Thank you.
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We'll need to review the online installer log files to troubleshoot the error. The 2 files are Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
Upload the 2 files to cloud.acrobat.com/send (see How to share a file using Adobe Document Cloud​) or some other file sharing service of your choice that doesn't require user account to access. Post the link to the uploaded files in your reply
Note: Adobe's North American offices are closed through January 1, 2019. Replies from staff members will be delayed.
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The mentioned files are not on my PC. I only have the flashplayer install.exe file. When I start this file it says downloading and connection error.
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The files mentioned are in a hidden folder. Did you look there? Windows Key + R type
%Temp%\Adobe_ADMLogs
including both % signs
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The files have been sent Archivos compartidos - Acrobat.com
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Sorry, I forgot to mention /Temp is a hidden directory.
Thank you for posting the files. Are you using a proxy server, or VPN service?
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Hi Maria, I use VPN service but also tried without VPN
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Can you clear the browser cache and try again (without the VPN). If it fails again, please provide new log files (Adobe_ADM.log & Adobe_GDE.log).
Thank you.
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Succeeded! Thank you Maria. Best wishes, Hendrik
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Thank you for the update. Glad it worked out.
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Follow-up question - what VPN service are you using?
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Nord VPN
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Thank you very much. I'll pass this along.
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You are welcome. Goodnight
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I also have the same issue.
Using Windows 10 and getting error message on Firefox.
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