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Freeze with Firefox 13 and Flash Player 11.3

New Here ,
Jun 20, 2012 Jun 20, 2012

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I have the worst crashing issue from what I read.  Any flash activity causes Firefox to completly FREEZE 100% of the time on any site with flash.  I tried the protected mode test, same issue.  I tried a new Firefox profile same issue.  I submitted a full bug report.

Win7 32 bit, newest firefox newest flash.

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New Here ,
Jun 22, 2012 Jun 22, 2012

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Also  few of my about:crashes

bp-6c695b2f-b197-4665-b724-c035821206226/21/20124:06 PM

59bfb7fe-7af4-4ade-8b42-fcbcbe5bc8946/21/20124:05 PM

587d7dca-4475-466d-934b-28ec45e788106/21/20124:05 PM

http://crash-stats.mozilla.com/report/index/bp-6c695b2f-b197-4665-b724-c03582120622

The rest say they are not reported for throttling in link below.

http://crash-stats.mozilla.com/about/throttling

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New Here ,
Jun 22, 2012 Jun 22, 2012

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I disabled my avast antivirus in case it was a problem, and it did not fix it. Is there any log file or whatnot in firefox anywhere that you would like me to send?  i can send any file u just tell me where to locate it.  I am not a noob.

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New Here ,
Aug 09, 2012 Aug 09, 2012

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Was this problem never solved?  I'm having the exact same issue, flash player freezes in chrome after a few seconds of a video playing.  SUPER ANNOYING.

Tried uninstalling flash and installing and it didn't work.  Currently using google chrome (can try with other browsers but don't think it will matter).  Disabling hardware acceleration doesn't help either.

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Adobe Employee ,
Aug 09, 2012 Aug 09, 2012

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We'd be happy to investigate, but we need some actionable details. 

Please give us the output of dxdiag.exe

Go to start > run > dxdiag

Save the output to a file

Post the details here, or give us a link to dropbox or something.

Let us know what Flash Player version you're using.

(Right click on Flash content and you'll see the version in the context menu)

Also, please provdie a direct link to a video or videos that exhibit the problem.

Thanks!

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