Gray box when trying to watch Adobe CC tutorials

[Daleg94]

When going to any adobe cc tutorial I get given the following grey box/icon, this happens in both chrome and firefox

Flash Is installed and enabled on my browser and downloaded on my computer.

Help!

[markerline]

the web address seems to indicate that it is a slideshow and not a flash website.  you may have javascript not enabled in your browsers.

[Daleg94]

Nope its definitely enabled

[markerline]

Does the problem persist if you use a different computer or web-enabled device?

[Daleg94]

I've tried it on another computer (pc) running it on firefox and it's worked fine (same setting enabled as mine)

and also an iphone 4 ios 7 which works fine as well

[markerline]

Since you're running it on iOS it's likely not a Flash issue though the desktop site might be a Flash slideshow which switches, based on the operating system, to html5.  So if you have the same Flash versions on the computer that's working as you do on the one that is giving you a problem then I am not sure if it is something like a firewall issue preventing you from seeing content or some other type of content filter.  Have you checked your site options in your browser to see if anything is being blocked?

[Daleg94]

It looks like it is some type of filter

Now when going to the website within firefox I get an error

Where do you know would I find the certificate for adobe in order to allow it?

[markerline]

If I were you I would contact Adobe Technical support directly with such a request.  I am not a security expert.

[Daleg94]

Shall do,

Thanks for your help anyway!

[Neha Kamra]

Try disabling the anti virus.

[Daleg94]

It ended up being the anti virus avast which I had installed on my computer, I just needed to change the preferences

[jeromiec83223024]

Yeah, these kinds of issues are typically self-inflicted.  It's almost always an off-brand antivirus, ad-blocker, or anti-tracking plug-in.

I'm curious about the URL on that Muse screenshot.  I'm not seeing the invalid SSL certificate stuff, and my SSL validator says that the SSL configuration is pretty reasonable.  Was this also a side-effect of the security stuff that you installed?

[Daleg94]

It was

Create a Lightbox slideshow | Adobe Muse CC tutorials

I was using chrome and you're right there wasn't anything popping up in regards to the certificate being wrong, it wasn't until I opened it in firefox that it actually showed

All I had/have installed was Avast

[jeromiec83223024]

Interesting.  I'm seeing valid certificates in both browsers on this end.  I don't work on the web infrastructure, so I don't have any theories about why this might have been the case, but I'd be happy to escalate it if it's still happening. 

If you're still experiencing the invalid certificate messages, it would be really helpful if I could get a screenshot of the certificate details.

How to create a screenshot in the Adobe forums:

https://forums.adobe.com/thread/1070933