Green and black (mostly green) screen when playing videos

Report · Aug 05, 2015

I just recently did a clean install of Windows 10 a few days ago and I've come up with a few issues. In the attempt of using multiple video players online, I'm either presented with a green or black screen accompanied with the audio of the video. Mostly I've come across video players with a green screen when played; the issue can quickly be fixed if I jump to a later time in the video and then move it back to the beginning of the video to resume watching. For video players with black screens, I could not (with what little to no IT knowledge I have) get it to work. A good example of this is any videos I try to play in Dailymotion. Other than YouTube, these issues persist with all basic video players I try. I'd appreciate any feedback and will answer any questions if needed, thank you!

Computer Info:

Operating system: Windows 10 Home Edition 64-bit
Web browser and version: Mozilla Firefox 39.0 32-bit
Flash Player version: Adobe Flash Player 18.0.0.209

Report · Aug 05, 2015

Hi,

Could you please provide the video URL for which you are getting green screen?

Is this happening on edge and IE also?

Report · Aug 05, 2015

I speak for Thread opener -

Doesnt matter all Flash Videos nearly start with Green Video. A URL : Akamai Edge Flash Demo

Here i took a video of mine similar Problem : Flash - YouTube

System Windows 10 - AMD E350 - Happens on Windows Edge Browser + Firefox both same.

Tried on Firefox older versions of Flash doesnt helped. Looks like something is broke on Windows 10 side or Flash Side or Graphiccard Vendor. Now we can w8 10 Years to fix this Problem i believe.
Why my internal HTML5 Player is Display + Running without any Problems... NO Performance Hit not Choppy its running like it should be.

But Flash Video is broken for sure.

Lucky my wife is playing - only her Flash Games on Facebook wich works... But some Videos who are based on Flash Video shows Green...

Report · Aug 05, 2015

Yep, everything worked fine until I updated from Windows 8.1 to 10. In replying to the first guy, I tried finding a video that would just even load the page properly on all three browsers. I found even more issues while doing so. Some videos remain green or black, some even play normally despite others not working normally on the same site. I have no clue what's going on. This is all just a big headache that came along with the update to Windows 10. I do hope this doesn't take ten years to fix though.

Report · Aug 05, 2015

It's not just one site or video url I'm getting the green/black screen on. But here's an example: http://kissanime.com/Anime/Nichijou/Episode-001?id=22574

While I was trying to find a video URL that would even load properly on all three browsers, I stumbled upon more issues. But for now, these are the results of loading this url in all three browsers:

Edge: Black screen with audio
IE: Black screen with audio
Firefox: Green screen with audio

None of these were able to fix by skipping to a later point in the video. There was an HTML5 player option, this also caused black screens with audio in all browsers except IE, which played properly.

Report · Aug 05, 2015

Kratika Agarwal. Is the plan to just ignore this problem. I'm having the very same issues I've posted about this even submitted a bug report a couple days ago and have yet to hear anything from anyone at Adobe regarding this issue.

Report · Aug 06, 2015

Please work through the video troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

Report · Aug 06, 2015

I've done the work through and submitted a bug report after that did not help resolve the issue. Please is there anything else ? Is there no one at Adobe that might have an idea why so many people where effected.

I've tried uninstall/reinstall twice. once using windows uninstall tool and once using Adobe uninstall tool.

I'm not a tec person, but it seems like there may be some kind of issue with the flash player that is imbedded in windows 10

Report · Aug 07, 2015

Please provide dxdiag report of your system.

Report · Aug 17, 2015

Hi,

Please try below step:

go to C:\Windows\SysWOW64\Macromed\Flash\mms.cfg and set DisableHardwareAcceleration=1

Thanks

Report · Aug 18, 2015

Do I tried opening the .cfg with notepad and tried deleting all the text and setting it to DisableHardwareAcceleration=1 but when I attempt to save it, notepad states that access is denied.

Report · Aug 26, 2015

Hi

Can you please share the bug id.

Also it would be helpful, if you can provide us the dxdiag of your machine(if its not uploaded on your bug). Below are the steps to obtain dxdiag:

1. press Window key + R

2. type dxdiag and press Enter

3. A window will pop up

4. press "save all informantion" button on the lower side of the windows

5. Save the report and please share the same.

Thanks

Report · Aug 18, 2015

If you use AMD Hardware Graphiccard on Windows 10. - Use Ati Catalyst 14.12 for Hardware Accelerated Video. Green Screenscreen will go away. - The AMD Generic Drivers from Windows 10 has no Video Acceleration and AMD Catalyst 15.7.1 , 15.7 , 15,6 and older ones for some Graphiccards.

If you use Windows 10 ~ 32Bit ~Download 14.12 Drivers for win 8.1 32Bit... Install them manually the Display Driver.

If you use Windows 10 ~ 64Bit ~Download 14.12 Drivers for win 8.1 64Bit... Install them manually the Display Driver.

Report · Aug 19, 2015

How do I go about finding that download on the AMD website?

Report · Aug 19, 2015

If you not found out yet.

Here are the 64Bit Windows 8.1 Drivers ->LINK>> Previous