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having same issue when starting download application initialization error

New Here ,
Sep 04, 2016 Sep 04, 2016

I have downloaded the adobe update and every time i open it it asks for my password, i punch it in, and then it says "application initialization error" every time

anyone got any ideaS?

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Adobe Employee ,
Sep 04, 2016 Sep 04, 2016

Can you share the link from which you downloaded the update or it's downloaded automatically?

Please share the error you are facing.

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Advocate ,
Sep 05, 2016 Sep 05, 2016

Before posting, please read and provide the following information:

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New Here ,
Sep 06, 2016 Sep 06, 2016

I'm on OS X 10

i download it from the adobe website directly

I'm using safari, chrome has an auto matic java feature

i explained exactly what happens

i open it up, it asks for pass word, then the box comes up saying application initialization error

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Adobe Employee ,
Sep 08, 2016 Sep 08, 2016

This password prompt is presented by your operating system, and is intended to keep you from accidentally installing software.

If this is your personal machine and you don't need a password to log into the computer when it first starts up, you can probably leave the password blank and click OK to get past this prompt.  If this is your personal machine and your normal password isn't working, check to make sure that CAPS LOCK is off, and type the password carefully.

If this is your work machine and it's asking for an Administrator password, well, you'll need to have a conversation with your friendly IT person.

If you're still stumped, you may need to reset the password on your Mac:

http://support.apple.com/kb/PH18653

http://support.apple.com/kb/PH14325

http://support.apple.com/en-us/HT201240

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Adobe Employee ,
Sep 08, 2016 Sep 08, 2016
LATEST

Actually, you're having a weirder problem, but I'll leave that recommendation for completeness.

What's the dot-version of the operating system that you're using?  A complete version would be something like 10.11.6.  You can find it from Apple > About This Mac.  MacOS 10 covers a span of 15 years at this point, which isn't terribly helpful.

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