I have a green screen when playing videos, I have audio.

[ccstoney]

I am running windows 8.1 64 bit, explorer 11 and flash player 17.0.0.134  Why is my screen green when playing videos? I am trying to watch a show on CBS and it is doing the same thing.  HELP!!  I have tried the solutions on the troubleshoot page.

[Kratika Agarwal]

Thanks for reporting the bug.This Issue is a known issue.A bug is already logged for this issue.We are looking into bug fixing.

[chris.campbell]

Could you try either of these FAQs to see if they help?

How do I disable or enable hardware acceleration?

Windows: how do I update the device driver for my video/display adapter?

[Kratika Agarwal]

for your reference our internal bug number is #3943820

[ccstoney]

I tried some of these.  When I went to the tree and clicked on it, in the settings it does not give me the acceleration option.  I updated my driver, and it is still doing it Char Stone

[chris.campbell]

Ok, let's try making a change for IE then. The option can be found in the Internet Properties control panel.  Select the Advanced tab, then check the first option "Use software rendering instead of GPU rendering".

Alternatively, you can follow the steps outlined here: https://support.microsoft.com/en-us/kb/2528233

[ccstoney]

Ok, now I am really confused. It was working for a while, then all of a sudden, they all stopped playing again, even the ones that played before.  I tried this new fix, and nothing, I restarted my computer, which is when it started working before.  It seems to work for a short time and then stops. Char Stone