Install now button not showing on windows XP

Report · Jan 02, 2008

I had Flash player downloaded and working yesterday. For some reason It stopped working. I uninstalled it using the uninstaller, and tried re-installing. But the button wont show up on the page. I have Windows XP, I have tried checking my internet options, they are all fine. I can download stuff off of other websites, just not this one. I noticed my problem when i went to you tube to watch a vid. It said my java was off or didnt have flashplayer. thats when i uninstalled it. My java is fine also. Im just about to give up. i have tried everything i know. Can anyone help me please???

Report · Jan 03, 2008

I've posted a similar question the Flash General Discussion forum, not sure if it's the right spot or not but if I get a reply I'll post it here for you, it's driving me up the wall it should be a simple install but I just can’t see that damn install now button anywhere

Report · Jan 03, 2008

We had another customer who had a similar issue. The customer could not see the Flash Player “Install” button. They also had trouble viewing many pages on the web.

This customer did the following and it resolved the problem. (This fix was for Vista)

Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't support editing the registry, which contains critical system and application information. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support.

Manually register the jscript.dll file.

On Windows Vista32:

Choose Start > All Programs > Accessories.
Right-click the Command icon, choose Run As Administrator, and authenticate.
Navigate to Windows\System32.
At the prompt, type regsvr32 jscript.dll and press Enter.
When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.

Please let us know if it helps.

Report · Jan 05, 2008

I am having the same type of issue on a windows xp verision. How do we do this same instruction on an XP system?

Report · Jan 08, 2008

Hey Darren, Ran the script and got the message but still not working. I'll check again next time I log on just incase it's one of those things that needs you to restart your PC to take affect but at this point no luck. It may be due to me using XP rather than Vista, so if you have any other suggestions that would be great.
Thanks
Nigel

Report · Jan 08, 2008

The customer I was referring too was on a Vista machine.

I assume that this issue is preventing you from viewing other content on the web as well, not just the install button.

Are you all on Window IE 7?

If needed you can download the executable installer from this technote… unless you can’t view this technote due to the same issue... let us know.

http://www.adobe.com/go/tn_19166

Report · Jan 14, 2008

I could see the tech note OK, downloaded Install Flash Player 9 AX.exe, removed the current version of it and the Adobe Flash Player ActiveX and then ran what I downloaded. Only one thing was re-installed being the Adobe Flash Player ActiveX , it doesn’t mention anything about being version 9 or anything though is this correct?
Went back to youtube and still go the same error.
Anything else I can try?
Thanks

Report · Jan 15, 2008

quote:

Originally posted by: jetsgc
I could see the tech note OK, downloaded Install Flash Player 9 AX.exe, removed the current version of it and the Adobe Flash Player ActiveX and then ran what I downloaded. Only one thing was re-installed being the Adobe Flash Player ActiveX , it doesn’t mention anything about being version 9 or anything though is this correct?
Went back to youtube and still go the same error.
Anything else I can try?
Thanks

After you download and install the executable from here:

http://www.adobe.com/go/tn_19166

Check to see if it is installed correctly here:

http://www.macromedia.com/software/flash/about/

If you can see the Version 9.0.115.0, Flash Player installed correctly. So it may be that whatever is preventing your browser from viewing the install button may also be preventing you from viewing other pages.

Report · Jan 16, 2008

Thanks - problem seems to be solved.

Report · Jan 16, 2008

quote:

Originally posted by: Feep1
Thanks - problem seems to be solved.

Happy to hear that....

For others on this forum:

Download and install the executable from here:

http://www.adobe.com/go/tn_19166

Check to see if it is installed correctly here:

http://www.macromedia.com/software/flash/about/

If you can see the Version 9.0.115.0, Flash Player installed correctly. So it may be that whatever is preventing your browser from viewing the install button may also be preventing you from viewing other pages.

Report · Jan 15, 2008

I too have the same problem in Windows XP with IE 6. If I set my text size to 'smallest' it reveals 'install' which was hidden under the black text box which says 'Adobe Flash Player Download Center Windows'. However this is not an active button, so clicking it does not initiate an installation. Could this be a website issue? I'm afraid the suggestion for Vista does not seem to work for XP.

Report · Jan 05, 2008

My problem was not the adobe download. It was my windows. I had deleted a critical file. you may have to re-install your windows. that fixed my problem. Hope this helps you. It drove me insaine too.

Report · Jan 06, 2008

Yer I cant see it either wich means a whole lotta stuff i cant see, can spme copy the download link and e-mail it to me, my e-mail is
haktherune@hotmail.com

Report · Jan 16, 2008

Would someone please post a screenshot of the this missing "Install" button?

Thank you,

Report · Jan 20, 2008

Not sure how to paste a picture in the forum but if you check out http://theclaremontjets.tripod.com/flash.bmp this shows the normal screen that I get

Then http://theclaremontjets.tripod.com/flashsmalltext.bmp shows how it looks when I change my text to small and you can now see the word install but still no button.

Also I did as per your previous post and it states I've got 9.0.115.0 so I may have bigger issues than just seeing this button, but any help you can give is greatly appreciated.

Report · Jan 20, 2008

Hi jetsgc,

Thank you for providing the screenshots. The “install” text that you see above the red Flash Player icon is not the “install” button. It does appear that you are missing the “install” button on this page.

I am forwarding these screenshots to our web team for further investigation.

Please double check the Internet Explorer options are set appropriately.

In IE
Select Tools
Internet Options
Select Advanced
Click on the Restore Defaults

I’ll reply to this post when we gather more information that might help.

Thanks again.

This seems to be an issue with Internet Explorer

If needed, you can also use Firefox as a browser

www.firefox.com

Report · Jan 20, 2008

Thanks Darren, I loaded Firefox and went to youtube, same error.
Then went to your download page could see the install now button, downloaded, installed went back to youtube and all working OK in firefox.

Went back into MS explorer went to youtube, still same error, reset options as per your last e-mail, still same error and still can't see the install now button.

I’m happy with using firefox as the fix for my issue so thanks for that but if you need me to check/test anything in MS expolorer feel free to drop me a line at jetsgc@gmail.com

Thanks for all your help, greatly appreciated.

Report · Jan 21, 2008

Hi jetsgc,

Thank you for providing the screenshots. The web team is currently investigating this issue on Internet Explorer. As soon as the issue is identified, I’ll reply here with a post and send you an email.

Report · Jan 22, 2008

Hi Nigel,

We noticed that there is a JavaScript error indicator in the bottom left corner of the screenshots. It would be incredibly helpful to know what part of our JavaScript library you are having trouble executing.

Would it be possible for you to take a screenshot of the error and reply to my email with the attachment?

Report · Jan 30, 2008

Hi all,

Nigel thanks for the JavaScript errors, this helped. Adobe has applied a fix to this missing “Install Now” button.

Please confirm if the “Install Now” button appears for you all from here:

www.adobe.com/go/getflashplayer

Thank you!

Report · Jan 30, 2008

For windows XP. I can now see the install now button. But it doesn't work. I can't see the terms of service so therefore I can't install it. I am so frustrated with adobe its not even funny. You people need to fix ALL the problems right now. I want a response or solution to this problem as soon as possible. That doesn't mean next week. That means tomorrow or the next day. I have had enough of this. I am sorry for sounding rude but things need to be fixed immediately.

Report · Jan 30, 2008

Please send me a private message with your email, full name and phone number. I understand your frustration here; we are trying to accommodate for all specific browser issues.

Report · Jan 25, 2008

Nice comments thank you

Report · Jan 30, 2008

For Windows XP I can't see the I agree to terms of service after I press the Install now button. You need to fix all the problems now. I have been so frustrated with Adobe its not even funny. I want a post as soon as possible. That doesn't mean next week.