Hi Keyllycos,
Please send me the case number. As stated on the bottom of
the forums, “These online forums are for user-to-user
discussions of Adobe products, and are not an official customer
support channel for Adobe.” You should not be sent to the
forums for support. With a case number I can investigate the
response you received and make sure it is corrected.
In addition, I will take over your case and help you solve
this. For others on the forums, please use the portal to get
support.