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Is there a Flash ActiveX registry cleaner?

Guest
May 18, 2012 May 18, 2012

Recently it has come to our attention that one of the version 10 Flash Player ActiveX releases caused registry problems that prevented successful upgrades even after the deployment has shown a successful installation via SCCM. The bad version caused a series of registry artifacts, and bad entries in Add/Remove Programs (as many as 8 bad entries from previous upgrades). This is now causing some complaints among users, and investigation has revealed an alarming number of computers with broken Flash Player ActiveX installations.

The error we see on these computers is "Error 2753. The File 'InstallAX.exe' is not marked for installation."

Removing the registry entries by product GUID works, however there seems to be sporadic GUIDs, and missing even one of them will fail to solve the problem. Research based on this error has shown very spotty resolutions.

Is there a known-good script or program out there to fix this problem?

Thank you!

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RussR123
Community Beginner ,
Jul 15, 2015 Jul 15, 2015
In Response To _maria_

another.. PC

RemoveExistingProducts.

CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (D0:50) [15:29:32:968]: Product: Adobe Flash Player 18 NPAPI -- Error 1714.The older version of Adobe Flash Player 18 NPAPI cannot be removed.  Contact your technical support group.  System Error 1612.

Error 1714.The older version of Adobe Flash Player 18 NPAPI cannot be removed.  Contact your technical support group.  System Error 1612.

CustomAction  returned actual error code 1612 (note this may not be 100% accurate if translation happened inside sandbox)

MSI (s) (D0:50) [15:29:33:015]: Product: Adobe Flash Player 18 NPAPI -- Error 1714.The older version of Adobe Flash Player 18 NPAPI cannot be removed.  Contact your technical support group.  System Error 1612.

Error 1714.The older version of Adobe Flash Player 18 NPAPI cannot be removed.  Contact your technical support group.  System Error 1612.

MSI LOG===> http://textuploader.com/asxxr

FLASH LOG===>64 http://textuploader.com/asxxz

32 http://textuploader.com/asxgt

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pwillener
LEGEND ,
May 18, 2012 May 18, 2012

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

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