Online Streaming error with Flash Player....

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Hi there, I dont download files but I watch alot of foreign stuff online with English subtitles...there's a particular site that I go to and it asked me to download the latest Adobe Flash Player which I did, once I play the video, it tried to "load subtitles" and then I get an error message "fail to decompress Subtitles JSON. Cannot display subtitles" video plays fine though
I've logged a problem directly with them and yet they have not replied...I use Firefox, is there something else I need to do?
Hope someone can help.
Thank you in advace
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What is the url you are watchinging video?
What is your flash player version?

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Oh thanks for your reply!!!
It's on all of the video's from http://www.viki.com/ I downloaded the latest version of the flash player that was available 11.0.1.152...I hope you can help

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Hi Hitomi Kudo, I know you're trying to get through all other queries and sorry to pester, did you get a chance to look into the above?
Thanks for your help.
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I'm trying to reproduce your problem but I can not. (I'm using Windows 7 with FireFox 7.0.1.)
Can you share screenshot of your problem?
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sry cant cut it more
but i can`t klick anything
and on every flash stream stands the same that i need the flash player
Firefox 8 german final is the version i use
but like i said on explorer evrything works only here it is told me that (like i haven`t install adobe flash)
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sorry, capture is too small and can't see what it says. It looks better to consult with the website providing those video service.
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they said to go to you because its a problem of the flash player.
guess i have to watch the streams now over the internet explorer.
but thanks for your help
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Who are they? I can contact the video provider with your name. Because I don't know your probelm in details (I can not reproduce and I can't recognize your screenshot), I need your help to follow up what the problem is. If it's Flash Player problem, they should be able to explain why they think so. Then we may be able to reproduce the problem to investigate. Wihtout seeing actual problem we can't do anything. Please feel free to email me at hkudo@adobe.com.
thanks,
Hitomi
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hi have the same problems only on justin.tv and twitch.tv , also my xsplit ( streaming program tells me that i have no flash instaled
same text as on every video justin and twitch.
but youtube and own3d works. don`t no why? buit yesterday on the 07.11.2011 everything worked
i use windows 7 64 bit , firefox 8 and the newest chrome & the newest xsplit. also it all started when i switched to flash 11
and i always have, by watching youtube, owned even on facebook, maybe all hour a window up that want to install flash 11 32 bit version
hope it will be fixed or you can help me
greeting
Mugetsu

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Hi Mugetsu
I've just tried the sites you listed above and they worked perfectly fine for me.
I'm on Firefox and downloaded the latest version to Flash Player, I'm not an expert or anything but have you check your plugins to see if you have another player operating also? I read somewhere online that if after you download the Flash Player and it's videos still don't work then you have to disable the other type player? I had a Real Player which I have now disabled...but as I say I'm not sure if that's even close to solving your problem, probably best to wait for the experts
Regards,
ananlea
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yes i tried it out but i only have in my plugins Shockwave flash 11.2.202.61 that the adobe player.
i hope the experts can help with this problem
my xplits run now but on every Youtube video and on every xsplit titel stands now " adobe Flash Plaer 11 ( 11.2.202.61d) (incubator build) "
problems are only on Firefox & chrome.
explorer worls fine. but nothing works on other browser
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Hi i have same error when i open any website include flash banner i saw this error [ adobe flash player 11(11.2.202.61d) (incubator build) ]
how can i solve this error?
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artzoonn,
what you showed above is not error. You are using public beta version of Flash Player. If you want to use official GM release which is 11.1.102.55, please uninstall current version and re-install latest GM from download center. There are some tips in Flash Player FAQ forum if needed.
Hitomi
