setting up Adobe Flash Player on a computer with Windows 10

[17876zjc]

Hi everyone:

I've got a problem with the Adobe Flash Player. My computer has just installed Windows 10 and can't watch movies on the website. It said that I need to install Adobe Flash Player, but I have already installed it when my computer was Windows 8! I clicked the link and it turned into a website telling me how to set up Flash Player on computers with Windows 10. I followed what it asked me to do and nothing has changed with the movie nor has the checking up result provided by your website! Can anyone tell me what I should do? Thanks very much!

[_maria_]

Hi,

Please provide the following information:

• Is this happening on a standard user account or administrator user account?
• Is this on IE or Edge browser?
• Go to https://helpx.adobe.com/flash-player.html and click the Check Now button.  Post a screenshot of the resulting system information (see https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot))
  • If the version number displays 3 tuples, e.g. 21.0.0 wait a few moments for the actual version number to display.  If the full version number does not display go to https://www.adobe.com/products/flash/about and obtain the entire version number.

Thank you.

--

Maria

[17876zjc]

Hi Maria,

Thanks for your reply,  I've got all the information you asked me to get, here they are:

• I am using the administrator user account；
• It is on  the Edge browser.
• I clicked the first link you provided and got a screenshot of the result. I didn't see any version number, so I clicked the third link and saw the table. I'm an Edge user, so the version number is "21.0.0.213", right?

I have also gone to Adobe Flash Player issues with Windows 10 (Microsoft Edge) and had a screenshot of the result of "Test Flash player". I post the result together and I don't know if it is necessary for you.

Thanks for your help very much !

Yours

Bob Zhang

[_maria_]

Hi,

Are there other users on the system?  If so, what account type are they and can they view Flash content?

--

Maria