Shockwave Crash in Chrome

[Saved_n_kept]

Hi Everyone,

Since yesterday I have been experiencing constant crashes of Shockwave Flash Plugin. As a pensioner I am not too experienced with computers but have had great support here in the past! Can anyone help with this?

I have disabled hardware acceleration to no effect.  Flash Player Version is 11.2.202.235 and Chrome is up to date (18.0.1025.168). I have a Dell Inspiron 545. Windows 7 ( 32-bit) Pentium(R) Dual-Core CPU  E5300  @ 2.60GHz   RAM 3.00GB.

Many thanks,

Brian.

[Guest · Accepted solution]

In Google Chrome, Flash player is not a plugin. Instead, it's intergrated into the browser itself and updates automatically in the background.

You need to check the Google database for clues to the problem which you can find here: Google Chrome Known Issues

If you can't resolve the problem, post your questions on the Google Chrome Help forums, link at the foot of the above page because the Adobe forums where you are now only handle issues that are concerned with the Flash plugin.

[Saved_n_kept]

Thanks Xircal,

Have had a look at the Google Chrome Help Forum. Oh dear!!! Seems an awful lot of people are having the same problem! Guess I will just have to be patient. Anyway, thanks for pointing me in the right direction.

[chris.campbell]

Can you type "about:flash" in Chrome's address bar and then paste the contents of the page in a reply?  If you have crash reporting enabled, we'll be able to see the crash id's and I can also try and follow up internally.

Thanks,

Chris

[Saved_n_kept]

Thanks Chris,

I have pasted below what I hope you are looking for. As I mentioned, I have enabled crash reporting but nothing seems to show up. Many thanks for your help.

Brian.

About Flash

Google Chrome	18.0.1025.168 (m)
OS	Windows 7 SP1
Flash plugin	11,2,202,235 C:\Users\Brian\AppData\Local\Google\Chrome\Application\18.0.1025.168\gcswf32.dll
	--- Crash data ---
	--- GPU information ---
Graphics card	Intel(R) G33/G31 Express Chipset Family
Driver display name	igdumdx32.dll
Driver name (strong)	oem3.inf:Intel.Mfg:iBLB0:8.15.10.1930:pci\ven_8086&dev_29c2
	--- GPU driver, more information ---
Vendor Id	0x8086
Device Id	0x29c2
Driver vendor	Intel Corporation
Driver version	8.15.10.1930
Driver date	9-23-2009
Pixel shader version	2.0
Vertex shader version	0.0
GL version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS

[chris.campbell]

Thanks Brian.  Could you post a screenshot the next time it crashes?  I want to make sure I understand the type of crash you're getting.

[Saved_n_kept]

Will do Chris, but surprisingly I have not experienced another crash since yesterday!!! Perhaps it has taken fright at your arrival.