Copy link to clipboard
Copied
Hi,
I am not an IT techy so apologies if my non-techy language is not up to spec.
I got a message that this Swf.Exploit thingy was on my MAC. Looked it up on the internet and it says this is a virus/malicious via Flashplayer
Flashplayer all checks out okay e.g. latest version.
How do I go about getting this fixed?
Copy link to clipboard
Copied
Hi,
How was Flash Player updated on the system? Did you get a prompt to update, if so, what did the window look like? Valid Flash Player installers do not install virus/malware. I suspect you were tricked into "installing" Flash Player using a malicious installer that infected your system. Adobe does actively pursue malicious actors who distribute malicious Flash Player installers. If you have a link from where the installer was downloaded from I will forward it to our security/fraud department for follow-up.
I'm not familiar with that virus/malware and we're not experts on virus/malware removal, which is also beyond the scope of these forums. Searching for "Swf.Exploit" returns many results, including how to clean the system.
--
Maria
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more