Copy link to clipboard
Copied
This is really weird. Maybe I am missing something. I installed the new version of Flash Player,15.0.0.223, and it installed correctly but, the uninstaller did not remove version 13.0.0.206. I tried to uninstall it manually and it only worked on the local machine but, when a user logs into the domain it still shows that it is installed. When I log in as the user after giving them local admin rights, I still cannot get it uninstalled. In fact it comes up with a dialogue box telling me that I need admin rights in order to uninstall it. Is anybody else having this problem? Does anybody have an answer for this? I am stuck.
My understanding is that the "5" here is an error code indicating that the uninstaller didn't have permission to remove these files.
0003
0004
0005
0006
If you've downloaded and
...Copy link to clipboard
Copied
Installing a new Flash Player version should automatically uninstall any older versions. Sometimes the old modules may be in use; in this case a Windows restart will delete the old version completely.
If that does not remove the old version, can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash
Copy link to clipboard
Copied
Pat,
Thank you for answering my post. I tried to uninstall it once again and did what you said but, it I get a message telling me I do not have the admin rights. As you requested here are the contents of the FlashInstall.log file. Any help will be greatly appreciated. - Jim
=O====== M/11.1.102.62 2012-02-16+22-24-18.486 ========
0000 00000010 "C:\Users\Tech\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm -install
0001
0002
0003
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx
0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe
0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000011 1
=X====== M/11.1.102.62 2012-02-16+22-24-21.157 ========
=O====== M/12.0.0.38 2014-01-24+14-18-31.982 ========
0000 00000010 "C:\Users\JAIMED~1.GCD\AppData\Local\Temp\{2D07A90A-F0C0-4E63-BAFC-7A8BFD7AFF19}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008 00000013 C:\Windows\system32\Macromed\Flash\Flash64_12_0_0_38.ocx
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_38_ActiveX.exe
0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_38_ActiveX.dll
0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00000012
=X====== M/12.0.0.38 2014-01-24+14-18-34.065 ========
=O====== M/12.0.0.44 2014-02-05+17-08-27.025 ========
0000 00000010 "C:\Windows\TEMP\{1664FA30-293F-4DB4-AA6C-344006FEE4D8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004 00000013 C:\Windows\TEMP\{84ED1A16-B3B3-4F78-BA19-21E33B51F43C}\Flash64_12_0_0_44.ocx
0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/12.0.0.44 2014-02-05+17-08-29.103 ========
=O====== M/12.0.0.70 2014-02-21+18-09-16.088 ========
0000 00000010 "C:\Windows\TEMP\{C5C399A3-72D1-4F5A-84B9-0AE71F2E82FE}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004 00000013 C:\Windows\TEMP\{7F80065D-CBF5-4AAF-81FA-0C2FDE874208}\Flash64_12_0_0_70.ocx
0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_70_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/12.0.0.70 2014-02-21+18-09-18.098 ========
=O====== M/12.0.0.77 2014-03-12+14-08-39.359 ========
0000 00000010 "C:\Windows\TEMP\{4640A829-FE2D-4089-A8ED-BAD8CABBD4B7}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007 00000013 C:\Windows\TEMP\{9A6EAFCB-7E2A-40A7-ACF7-BAC582C301D3}\Flash64_12_0_0_77.ocx
0008 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.exe
0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_77_ActiveX.dll
0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00000012
=X====== M/12.0.0.77 2014-03-12+14-08-42.747 ========
=O====== M/13.0.0.206 2014-05-02+14-08-11.979 ========
0000 00000010 "C:\Windows\TEMP\{27BE0DDB-0871-4B81-B8BF-94215518DA4B}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004
0005
0006
0007
0008 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_206.ocx
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.exe
0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.dll
0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00000012
=X====== M/13.0.0.206 2014-05-02+14-08-14.692 ========
=O====== M/13.0.0.206 2014-06-02+12-49-03.790 ========
0000 00000010 "C:\Users\JAIMED~1.GCD\AppData\Local\Temp\{85F9C353-FF2A-4FE6-98AB-9C7419EF9765}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 2 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_206.ocx
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_206_ActiveX.dll
0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 00000012
=X====== M/13.0.0.206 2014-06-02+12-49-06.034 ========
=O====== M/13.0.0.214 2014-06-02+13-08-34.977 ========
0000 00000010 "C:\Windows\TEMP\{441AB12C-8880-4377-8726-A5AB244EB048}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003 00000013 C:\Windows\system32\Macromed\Flash\Flash64_13_0_0_214.ocx
0004 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.exe
0005 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_13_0_0_214_ActiveX.dll
0006 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0007 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0008 00000012
=X====== M/13.0.0.214 2014-06-02+13-08-45.015 ========
=O====== M/14.0.0.145 2014-07-09+15-08-06.540 ========
0000 00000010 "C:\Windows\TEMP\{219633A9-D42A-40B7-89E2-85C2B7436855}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004 00000013
0005 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.exe
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_14_0_0_145_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/14.0.0.145 2014-07-09+15-08-09.164 ========
=O====== M/15.0.0.152 2014-09-10+15-08-38.234 ========
0000 00000010 "C:\Windows\TEMP\{6471FD0B-E003-4240-9BE5-3D9BB7F62CAB}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 9 -au 4294967295
0001
0002 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0003
0004 00000013
0005 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.exe
0006 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_152_ActiveX.dll
0007 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00000012
=X====== M/15.0.0.152 2014-09-10+15-08-41.111 ========
=O====== M/15.0.0.167 2014-09-24+14-08-05.002 ========
0000 00000010 "C:\Windows\TEMP\{5DEABEF4-A071-46A4-83E7-21A604097EE2}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007 00000013
0008 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.exe
0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_167_ActiveX.dll
0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00000012
=X====== M/15.0.0.167 2014-09-24+14-08-08.253 ========
=O====== M/15.0.0.189 2014-10-22+16-53-58.806 ========
0000 00000010 "C:\Users\JAMES~1.PIC\AppData\Local\Temp\{EEE58783-01CE-477C-9890-EE15D879EE95}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007 00000013
0008 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.exe
0009 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_189_ActiveX.dll
0010 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/15.0.0.189 2014-10-22+16-54-02.823 ========
=O====== M/15.0.0.223 2014-11-12+16-08-09.467 ========
0000 00000010 "C:\Windows\TEMP\{A114ACB5-601D-42A9-BC8D-9D8E9B44C73D}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 11 -au 4294967295
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007 00000013
0008 00000025 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.exe
0010 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_15_0_0_223_ActiveX.dll
0011 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0012 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0013 00000012
=X====== M/15.0.0.223 2014-11-12+16-08-23.474 ========
Copy link to clipboard
Copied
My understanding is that the "5" here is an error code indicating that the uninstaller didn't have permission to remove these files.
0003
0004
0005
0006
If you've downloaded and are running the newest available installer, then it's probably that the registry keys associated with Flash have become corrupted.
Uninstall Flash Player | Windows
You can definitely try blowing away C:\windows\system32\Macromed\Flash\ and then retrying an uninstall/reinstall, but I think you're still going to see those registry entries.
You can try deleting them from regedit, but I think you'll probably get permission denied, even with admin rights:
\Computer\HKEY_LOCAL_MACHIINE\SOFTWARE\Macromedia
Naturally, all of the good advice about backing up, setting restore points and you're taking your data and/or system stability into your own hands is in effect when editing the registry.
Copy link to clipboard
Copied
Thank you. I pretty much did as you said with a few exceptions and I was able to uninstall version 13 from all of my machines. I blew away the flash directory and the registry key. Then made the end user an admin. I was able to uninstall and then re-install with the latest version. Thanks again and have a happy holiday.
Copy link to clipboard
Copied
Glad to hear it. If you have some feedback that will improve our guidance, I'm definitely interested.
Copy link to clipboard
Copied
Jeromie,
Thank you for your reply. The steps I had to take were as follows.
1. I had to make the end user an admin.
2. Uninstalled version 15 first then I tried to uninstall 13. The
uninstall for 13 did not work under the user.
3. I then logged into my account and deleted the folder
C:\Windows\System32\Macromed\Flash. Sometimes this worked and sometimes it
didn't.
4. Then I deleted the key
5. I deleted everything out of the Recycle bin then shut down.
6. When the PC rebooted I then logged in as the user tried to delete
C:\Windows\System32\Macromed\Flash once again.
7. I uninstalled version 15 first then 13.
8. I installed the latest version of Adobe Flash Player.
It worked differently on each PC but the concept was the same. I had to
delete the registry key in order to get version 13 uninstalled. If you had
not given this idea, I would not have been able to do this. Thank you so
much for the help.
Have a happy holiday,
James Pickett
Systems Administrator
GatewayCDI
909 North 20th Street
Saint Louis, MO 63106
314-535-1888 x6317
www.buildyourbrand.com
On Wed, Dec 17, 2014 at 5:58 PM, Jeromie Clark <forums_noreply@adobe.com>