why do I just get a green screen when I hit the play arrow on a video?

[james_b62943109]

Ever since I bought my new HP Laptop that runs Windows 8.1 I get a green screen when I click on the play arrow of a video while using Internet Explorer. The audio works just fine. I just don't get the video while the audio plays.  Any clue what's going on or how to make it work right? Thanks, JIM

[Kratika Agarwal]

Hi,

Thanx for reporting the bug.

It's a driver problem.

Please try following steps:

If there are current drivers available for your graphics hardware, you should update to them.

See the instructions below for instructions on disabling hardware acceleration:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html.

Please disable the hardware acceleration and then try playing the videos.

How to enable or disable software rendering in Internet Explorer.

[james_b62943109]

I tried to right click on the video when it's playing but when the video turns into the green screen and the setings box comes up I don't get the menu that the link shows to access the acceleration feature. I still am stuck with a green screen. The video plays as it should on my cell phone so it's still a problem on my computer. Thanks, BAX

  From: #Bugs <forums_noreply@adobe.com>

To: James` Baxter <thebax2006@yahoo.com>

Sent: Thursday, May 14, 2015 7:44 AM

Subject: why do I just get a green screen when I hit the play arrow on a video?

why do I just get a green screen when I hit the play arrow on a video?

created by #Bugs in Using Flash Player - View the full discussionHi, Thanx for reporting the bug. It's a driver problem. Please try following steps:If there are current drivers available for your graphics hardware, you should update to them. See the instructions below for instructions on disabling hardware acceleration:https://helpx.adobe.com/flash-player/kb/video-playback-issues.html.Please disable the hardware acceleration and then try playing the videos.How to enable or disable software rendering in Internet Explorer. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7544589#7544589 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7544589#7544589 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Using Flash Player by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.