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Admin Privileges Error Popup Adobe Flash 22.0.0.209 with admin credentials

Community Beginner ,
Jul 13, 2016 Jul 13, 2016

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I'm having issues with the Admin privileges pop-up error affecting both the ActiveX Control AND the NPAPI (Firefox) plugin and the PPAPI (Opera).

Operating System: Windows 7

Web Browser: FireFox and Opera

Flash Player Version: Adobe Flash 22.0.0.209

Here are the results from both FireFox AND Opera.

1) I attempt to download Adobe Flash 22.0.0.209 update.

2) I attempt to install the update.

3) The result of attempting to install the update. It always does this when it hits 50%.

4) I attempt to use the Adobe Flash Uninstaller. This popped up once.

5) I attempt to install Flash Player for Internet Explorer - ActiveX. This popped up twice in a row.

6) I attempt to install Flash Player for Firefox - NPAPI. This popped up twice in a row.

7) I attempt to install Flash Player for Opera and Chromium-based browsers - PPAPI. This popped up twice in a row.

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Community Beginner ,
Jul 13, 2016 Jul 13, 2016

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I should also note that I did in fact have all browsers closed during this process.

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Adobe Employee ,
Jul 13, 2016 Jul 13, 2016

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Adobe Employee ,
Jul 13, 2016 Jul 13, 2016

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We are aiming to release new FP release later this week.  Someone will post back to this topic when the update is available.

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Adobe Employee ,
Jul 14, 2016 Jul 14, 2016

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FP 22.0.0.210 will be live in some time Adobe Flash Player Install for all versions

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Advocate ,
Jul 14, 2016 Jul 14, 2016

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I can get the manual process to work here:

Guide to Manually updating Flash Player - Windows

Only two steps and seems to work without any issues.

Best Regards

If I have assisted you please mark my post here as helpful

Thank You

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Community Beginner ,
Jul 14, 2016 Jul 14, 2016

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Sorry, but your advice has yet to work for me. I'll wait for the moderators/staff to release the updated version that they've said is on the way.

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Adobe Employee ,
Jul 14, 2016 Jul 14, 2016

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@Ollivander

I downloaded all of the online installers (Activex, NPAPI, and PPAPI) and am UTR with the Admin privileges pop-up error with the browser open or closed (I'm using Windows 7 64-bit with the latest version of Firefox, Opera, and IE.)

Is the installer in step 2 the NPAPI online installer?  Based on our testing the Admin privileges pop-up error didn't impact the online installer, therefore, I suspect the installation error you're seeing in step 3 is related to something else.  Please try to reproduce this failure.  If you can reproduce upload the following log files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply:

  • FlashInstall.log saved at C:\Windows\system32\Macromed\Flash
    • If this is a 64-bit OS, we also need FlashIntall.log saved at C:\Windows\syswow64\Macromed\Flash
  • Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

We have a variety of installer files.  Which installer (file name) did you use for steps 5, 6, and 7?


What browser(s) did you use to download the installer files?

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Adobe Employee ,
Jul 18, 2016 Jul 18, 2016

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@Ollivander

You've not replied to my post requesting further information.  Are you still able to reproduce the behaviour or has the issue been fixed for you?

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Community Beginner ,
Jul 18, 2016 Jul 18, 2016

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I'm currently having my laptop worked on by a professional. I'll get back to you in the coming days when I receive it back from them and update you on where I'm currently at. Will that be okay?

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