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Adobe Flash Player Could Not Be Installed

New Here ,
Jun 14, 2014

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OS 10.9.3

iMac 27-inch, Late 2009

AdobeFlashPlayerInstaller_14au_ltrosxd_aaa_aih.dmg

Install Adobe Flash Player Version 2.0.2.7

Safari Version 7.0.3

Hi:

I keep getting the above error when attempting the installation. I used the uninstall program from Adobe, but when I try to reinstall the same error occurs.

I've also twice done the clean install that has worked the last two times I need to upgrade flash at http://forums.adobe.com/thread/1267823 to no avail.

Any advice appreciated!

Thank you!

PS If anyone has any contacts with Adobe, it would be super if they could ask them to remedy this update problem once and for all. On this particular iMac every single time I try to update I waste an hour or two doing clean installs (which have previously worked, but not this time), a less than productive use of time. Our department IT folks say that we must upgrade because of all of the security flaws in Flash, so we don't have the option of staying with the older tried and true working versions

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Adobe Flash Player Could Not Be Installed

New Here ,
Jun 14, 2014

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OS 10.9.3

iMac 27-inch, Late 2009

AdobeFlashPlayerInstaller_14au_ltrosxd_aaa_aih.dmg

Install Adobe Flash Player Version 2.0.2.7

Safari Version 7.0.3

Hi:

I keep getting the above error when attempting the installation. I used the uninstall program from Adobe, but when I try to reinstall the same error occurs.

I've also twice done the clean install that has worked the last two times I need to upgrade flash at http://forums.adobe.com/thread/1267823 to no avail.

Any advice appreciated!

Thank you!

PS If anyone has any contacts with Adobe, it would be super if they could ask them to remedy this update problem once and for all. On this particular iMac every single time I try to update I waste an hour or two doing clean installs (which have previously worked, but not this time), a less than productive use of time. Our department IT folks say that we must upgrade because of all of the security flaws in Flash, so we don't have the option of staying with the older tried and true working versions

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Jun 14, 2014 0
LEGEND ,
Jun 14, 2014

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Jun 14, 2014 0
New Here ,
Jun 15, 2014

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I am experiencing a similar issue except using Safari 7.0.4; I tried the suggested solution but still the same result: "ERROR: GENERAL INSTALLATION ERROR" any Ideas?

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Jun 15, 2014 0
Adobe Employee ,
Jun 18, 2014

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Hello,

Please post the contents of the /Users/<YourUserID>/Library/Logs/FlashPlayerInstallManager.log for the install attempts that are failing.  These will be listed at the end of the file.  Each attempt begins and ends with --- log start ---  and --- log end ---.

Thank you in advance.

--

Maria

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Jun 18, 2014 0
New Here ,
Jun 24, 2014

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Sorry about the delay in getting back to you; just very busy. Here are the log files from my last attempt:

2014-06-14 14:38:37 -0600   IM: ---------- log start ----------

2014-06-14 14:38:37 -0600   IM: All install checks pass

2014-06-14 14:38:37 -0600   IM: Unexpected umask value for process: 0

2014-06-14 14:38:37 -0600   IM: User does not have any processes that need to be closed.

2014-06-14 14:38:37 -0600   IM: [install started]

2014-06-14 14:38:38 -0600   RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

2014-06-14 14:38:38 -0600   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

{

    NSFileCreationDate = "2014-05-28 19:39:15 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileHFSCreatorCode = 0;

    NSFileHFSTypeCode = 0;

    NSFileModificationDate = "2014-05-28 19:39:15 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 2541;

    NSFileReferenceCount = 1;

    NSFileSize = 13348;

    NSFileSystemFileNumber = 13501584;

    NSFileSystemNumber = 16777218;

    NSFileType = NSFileTypeRegular;

}

2014-06-14 14:38:38 -0600   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

{

    NSFileCreationDate = "2014-06-14 19:59:41 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileModificationDate = "2014-06-14 20:38:37 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 449;

    NSFileReferenceCount = 9;

    NSFileSize = 306;

    NSFileSystemFileNumber = 13500656;

    NSFileSystemNumber = 16777218;

    NSFileType = NSFileTypeDirectory;

}

2014-06-14 14:38:38 -0600   IM: [install failed: 30]

2014-06-14 14:38:38 -0600   IM: Install failed with error code: 30.

2014-06-14 14:38:38 -0600   IM: ----------  log end  ----------

Thank you very much for your attempts to trouble shoot this!

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Jun 24, 2014 0
New Here ,
Jun 24, 2014

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Your installer worked. Thank you very much!

In case it helps the Adobe folks troubleshoot, here's the log file for the successful install:

2014-06-24 19:28:34 -0600   IM: ---------- log start ----------

2014-06-24 19:28:34 -0600   IM: All install checks pass

2014-06-24 19:28:48 -0600   IM: User has 1 process that needs to be closed before the Flash Player can be installed.

2014-06-24 19:29:00 -0600   IM: [install started]

2014-06-24 19:29:08 -0600 FIN: [finalizer started]

2014-06-24 19:29:08 -0600 FIN: Compression Output Path: '/Library/Internet Plug-Ins/Flash Player.plugin'.

2014-06-24 19:29:08 -0600 FIN: Compression Input Path: '/Library/Internet Plug-Ins/Flash Player.plugin.lzma'.

2014-06-24 19:29:11 -0600 FIN: [finalizer succeeded]

installer: Package name is Adobe Flash Player

installer: Installing at base path /

installer: The install was successful.

2014-06-24 19:29:16 -0600   IM: [install completed]

2014-06-24 19:29:16 -0600   IM: [install succeeded]

2014-06-24 19:29:24 -0600   IM: ----------  log end  ----------

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Jun 24, 2014 0
Adobe Employee ,
Jun 25, 2014

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Thank you for posting the log file.  Some folks posted similar log files in another thread and we were able to reproduce the error and are actively investigating a solution.  In the mean time you can use the offline installer Pat Willner posted the link to.

--

Maria

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Jun 25, 2014 0
New Here ,
Jun 25, 2014

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Great news. Thanks for the followup. Hope a solution is easy to implement.

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Jun 25, 2014 0