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Adobe Flash Player Installer Freeze up.

Community Beginner ,
Sep 29, 2011

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My problem might be a little different then some of the others.  I have Windows 7/64 bit.  I also have Adobe Reader, Acrobat and PSE9 installed.  I have successfully updated flash player many times with the usual adobe pop up window.  Presently I have ver 10.3.183.5.  Yesterday I got the usual pop up window indicating a newer version (10.3.183.10 I assume).  When I clicked "Install Now" it latched up with the following window:

pic.jpg

After waiting, I clicked the "X" and received no error.  My current version 10.3.183.5 is still working fine but no update occurred.  The only install log entry with a current date is:

=O====== M/10.3.183.5 2011-09-28+15-05-16.627 ========

0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex

=X====== M/10.3.183.5 2011-09-28+15-15-58.760 ========

I'm not sure what the best way to proceed is.  If you have a link to an downloadable installer, I can do that but if so, here are some questions:

1)  Should I just run the installer or should I 1st uninstall 10.3.183.5 via "uninstall programs" ??

2)  Should I turn off my virus (MSE) first?

3)  Should I turn off the windows firewall first?

4)  Should I run the installer from a clean boot??

Help will be appreciated.

I'd recommend trying the following steps:

1. Download the stand alone uninstaller

2. Close all your browser windows

3. Run the uninstaller

4. Restart your computer

5. Delete the following folder, depending on your operating system type:

  • Windows 32bit - c:\Windows\system32\macromed
  • Windows 64bit - c:\windows\syswow64\macromed

6. Download and install Flash Player located here:

Chris

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Adobe Flash Player Installer Freeze up.

Community Beginner ,
Sep 29, 2011

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My problem might be a little different then some of the others.  I have Windows 7/64 bit.  I also have Adobe Reader, Acrobat and PSE9 installed.  I have successfully updated flash player many times with the usual adobe pop up window.  Presently I have ver 10.3.183.5.  Yesterday I got the usual pop up window indicating a newer version (10.3.183.10 I assume).  When I clicked "Install Now" it latched up with the following window:

pic.jpg

After waiting, I clicked the "X" and received no error.  My current version 10.3.183.5 is still working fine but no update occurred.  The only install log entry with a current date is:

=O====== M/10.3.183.5 2011-09-28+15-05-16.627 ========

0000 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex

=X====== M/10.3.183.5 2011-09-28+15-15-58.760 ========

I'm not sure what the best way to proceed is.  If you have a link to an downloadable installer, I can do that but if so, here are some questions:

1)  Should I just run the installer or should I 1st uninstall 10.3.183.5 via "uninstall programs" ??

2)  Should I turn off my virus (MSE) first?

3)  Should I turn off the windows firewall first?

4)  Should I run the installer from a clean boot??

Help will be appreciated.

I'd recommend trying the following steps:

1. Download the stand alone uninstaller

2. Close all your browser windows

3. Run the uninstaller

4. Restart your computer

5. Delete the following folder, depending on your operating system type:

  • Windows 32bit - c:\Windows\system32\macromed
  • Windows 64bit - c:\windows\syswow64\macromed

6. Download and install Flash Player located here:

Chris

Topics

Download install

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Community Beginner ,
Sep 30, 2011

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I hope someone can give me some guidance with my problem.  Also, I'm using IE9.  Thanks.

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Adobe Employee ,
Sep 30, 2011

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I'd recommend trying the following steps:

1. Download the stand alone uninstaller

2. Close all your browser windows

3. Run the uninstaller

4. Restart your computer

5. Delete the following folder, depending on your operating system type:

  • Windows 32bit - c:\Windows\system32\macromed
  • Windows 64bit - c:\windows\syswow64\macromed

6. Download and install Flash Player located here:

Chris

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Community Beginner ,
Sep 30, 2011

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Thanks for the help.  A couple of questions:

The uninstaller you mentioned is also referenced in the instructions found here:

http://kb2.adobe.com/cps/141/tn_14157.html

Those instructions say "Note: Use these instructions for either prerelease or release versions of Flash Player 10.2."

but since I have 10.3.xxx,  I'm not sure if I should use them or just use Windows Uninstall thru the controll panel.  Can you advise on which one is best for me?

Thanks!

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Adobe Employee ,
Sep 30, 2011

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It should be the same.  I think our docs just need to be updated.

Chris

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Community Beginner ,
Sep 30, 2011

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OK, Thanks.  I will follow your instructions and then follow up with the results.

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fix92 LATEST
Community Beginner ,
Sep 30, 2011

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OK, it looks like its all fixed.  I did the uninstall via windows uninstall programs in the control panel.  As an added caution I turned off the firewall and MSE protections before running the installer.  Everything went smoothly.  Thanks.

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