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Adobe keeps sending me security update emails and I can't unsubscribe from them!

New Here ,
Feb 24, 2020 Feb 24, 2020

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I've been receiving this email for MONTHS from Adobe. I had my account deleted and I even hit all their unsubscribe links. Is this a real email or spam?

 

mail@info.adobesysstems.com
 
Security updates availboe for Adobe Flash Player for macOS (Recommended Update).
 
A Security Bulletin (APSB20-06) has been published regarding security updates for Adobe Flash Player.
 
Adobe has released security updates for Adobe Flash Player for macOS. These updates address a critical vlnerability in Adobe Flash Player. Sucessful exploritation could lead to arbitrary code execution in the context of the current user.
 
Affected Product Verions: Adobe Flash Player Desktop Running 32.0.0.321 and earlier.
 
Adobe reccomends users of the Adobe Flash Player Desktop Runtime for macOS to Adobe Flash Player 32.0.0.330 via the update mechanishm within the product [1] or by visiting the Adobe Flash Player Download Center.
 
Vulnerability Details:
Type Confusion. Arbitarary Code Exection. Critical. CVE-2020-3757.
 
There's a lot more to the email, but I'm typing it myself because I couldn't copy and paste it all.
 
 

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Bug, Community Information

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correct answers 2 Correct Answers

Most Valuable Participant , Feb 25, 2020 Feb 25, 2020
It's Phishing. By hitting unsubscribe, you have confirmed you exist, and made more messages more likely. If you EVER respond, you will be infected with malware. It's a very serious problem. Please send files to phishing@adobe.com. They can't stop the messages but they can sometimes close down the infected sites which are being used to send them.

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Adobe Employee , Feb 25, 2020 Feb 25, 2020
yes - that is a fake notification email and fake link and fake email address.   You can report to Adobe by sending the email (as an attachment) to phishing@adobe.com

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Adobe Community Professional ,
Feb 24, 2020 Feb 24, 2020

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I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Flash Player forum so that proper help can be offered.

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Most Valuable Participant ,
Feb 25, 2020 Feb 25, 2020

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It's Phishing. By hitting unsubscribe, you have confirmed you exist, and made more messages more likely. If you EVER respond, you will be infected with malware. It's a very serious problem. Please send files to phishing@adobe.com. They can't stop the messages but they can sometimes close down the infected sites which are being used to send them.

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New Here ,
Feb 25, 2020 Feb 25, 2020

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Is this a fake link?

 

https://t-infomailadobe.cf/flashplayer/update/unsubscribe.html

 

This looks like spam. The email address is mail@info.adobesysstems.com.

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Adobe Employee ,
Feb 25, 2020 Feb 25, 2020

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yes - that is a fake notification email and fake link and fake email address.

 

You can report to Adobe by sending the email (as an attachment) to phishing@adobe.com

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New Here ,
Dec 04, 2020 Dec 04, 2020

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So I'm bombarded with daily Adobe emails and there is no UNSUBSCRIBE anywhere in the emails. I go to my account and I don't see anywhere to unsubscribe. I talk to the chat guy for about 20 minutes and he doesn't know and has to refer me to a senior specialist. We're talking about simply unsubscribing from Adobe emails. 

Does anyone know where I can go to unsubscribe from Adobe emails? Please!

 

Sophia

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Most Valuable Participant ,
Dec 04, 2020 Dec 04, 2020

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Please copy and paste the email you are getting. The first post in this message showed someone was getting dangerous phishing messages, pretending to be from Adobe, but actually not.

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Adobe Employee ,
Dec 04, 2020 Dec 04, 2020

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It's difficult, at best, to determine if what you're getting is legitimate or not.  If you've signed up to receive Security Notifications (see https://www.adobe.com/subscription/adbeSecurityNotifications.html) then it's possibly legit, although, I'd be surprised if there's no way to unscubscribe.

You can also Notify Adobe of Security Issues by forwarding the email (as an attachment) to the appropriate email address for the issue you are reporting as noted on the website.

 

For your Adobe account, you can check your notifications at https://account.adobe.com/communication

 

For your Adobe Community Support account, you can check your notifications in Account Settings > Notifications.  Click on your avatar image in the upper right to display the menu.

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Adobe Employee ,
Jan 21, 2021 Jan 21, 2021

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Without seeing the email content, I would suggest first looking for clues that the email may be a phishing attempt:

  • Emails Demanding Urgent Action.
  • Emails with Bad Grammar and Spelling Mistakes.
  • Emails with an Unfamiliar Greeting or Salutation.
  • Inconsistencies in Email Addresses, Links & Domain Names.
  • Suspicious Attachments.
  • Emails Requesting Login Credentials, Payment Information or Sensitive Data.
  • Too Good to Be True Emails

Adobe does send out communications regarding subscriptions, service status, and other notifications but not on a daily basis. I suspect this is a phishing attempt with the volume and frequency so it's best you share your concern with Adobe:

How do I report an email, website or pop-up window that falsely claims to represent Adobe?

 

Contact phishing@adobe.com.

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