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After system crash, can't download or install adobe free products

New Here ,
Jul 13, 2018 Jul 13, 2018

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Thank you in advance to anyone who can help me today as I am not an Adobe genius!  I'm using windows 8.1; internet explorer 11.0.9600.19078.  I recently suffered a system crash and now adobe flash, acrobat, etc are missing.  I have tried repeatedly to download from the site, and once it's done, it shows up in control panel's programs, but not on any menus.  Once I locate the file and try to install it, I get an error message saying "Setup failed; product configuration s missing."  Does anyone have any suggestions? 

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Adobe Employee ,
Jul 13, 2018 Jul 13, 2018

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As of Windows 8.0, Microsoft embeds Flash Player in IE.  There is no separate Flash Player installation for IE on Windows 8.1, as such, the error you are reporting is not a Flash Player error.  I'm assuming it's an Acrobat error. Please clarify which Acrobat product you're referring to and I'll move this discussion to the appropriate Acrobat forum.

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