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all browsers seem to have problems running flash on windows 7

New Here ,
Dec 13, 2018 Dec 13, 2018

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this particular site uses http, not https (face palm)

i tried with the following browsers:

chrome: will not let a http site run flash

opera: settings look the same as chrome's, so i think it also does not allow an http site to run flash

firefox: can run, but it often crashes with "flash plug-in stopped responding" error or the flash page becoming totally whited out

internet explorer: according to Enable Flash Player for Internet Explorer ,  i think i need to a find shockwave add-on in the windows "add-ons" settings, but i couldn't find any. i mean my "toolbars and extensions" section is totally empty.

can someone please help me with IE or recommend a different browser? thanks

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LEGEND ,
Dec 14, 2018 Dec 14, 2018

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Internet Explorer needs different software to Chrome. Just go to http://get.adobe.com/flash in IE.

Have you considered that the site might be broken? Does it work elsewhere?

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Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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Please provide the following information:

  • Flash Player version installed (ActiveX, NPAPI, PPAPI)
    • Go to Control Panel\All Control Panel Items > Flash Player > Updates tab
    • Post a screenshot of the Updates tab
  • Browser versions for each browser listed
  • Exact link to content that is not displaying

Thank you

--

Maria

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New Here ,
Dec 14, 2018 Dec 14, 2018

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i went to the "get" link for flash in IE, installed it, but i still have nothing under "toolbars and extensions".

flash installation said "google toolbar installation failed. IE is not your default browser." but that's irrelevant right?

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New Here ,
Dec 14, 2018 Dec 14, 2018

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7D7930C0-F0D4-48AA-AAD8-8BFAE7739EF3.jpeg

maria or another representative, how do i get the add on for IE?

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Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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Thank you for the screenshot.  According to that, IE is installed successfully and should show up in the IE's Manage add-ons.  Can you please go to IE Manage Add-ons, select to view all installed add ons and then post that screenshot:

Screen Shot 2018-12-14 at 4.19.15 PM.jpg

Please do provide the exact URL to the content that is not displaying, as previously requested.


Also, is this 32-bit or 64-bit Windows 7?

<edit>

Does Flash work on other sites, but not this particular site?

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