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Bit Defender Quick Scan blocks Flash Player

New Here ,
Mar 21, 2010 Mar 21, 2010

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Had terrible problems getting my FF 3.6 to play flash movies. Got errors saying I needed to upgrade Flash Player and errors saying the files couldn't be found during upgrade attempts. Disabled all plugins and antivirus and Flash began working. Restarted plugins one at a time until Flash Player stopped working. Culprit was Bit Defender Quick Scanner 0.9.9.10

I'm running:

Win7 Home Premium 64bit

FF 3.6

Shockwave Flash 10.0.45.2

Hope this helps someone

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New Here ,
Mar 21, 2010 Mar 21, 2010

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OMFG that was it.  I've been tearing my hair out over this, trying everything and this did it.  Thank you. Thank you.  All I did was disable BitDefender and reinstall Flash, restart FF, and everything worked.  Like magic.  Of course this is after I tried everything else, so this may have been only the final hurdle.  Thanks again.

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New Here ,
Mar 22, 2010 Mar 22, 2010

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Glad it worked. At least we can stop pulling our hair out!

I made a post on FF forum and emailed Bit Defender too.

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LEGEND ,
Mar 22, 2010 Mar 22, 2010

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Hi big, Great find! I think it was a good idea to put up this new thread also. The other night you were having this issue and

three other people were too. Hopefully they will see it.

I wonder if you'll get a reply from Bit Defender. I have read FF forums and find they mark their questions from the users

as answered when their answer was way off the mark in my opinion.

Now Firefox does have a problem, security related and are working on it now. They say it only affects vs 3.6 and the fix

is supposed to be available 3/30/10. http://blog.mozilla.com/security/ I wonder if it is related to B.D.

However after reading Cowboy's post to your thread here, I'm more inclined to believe it is related to that. A hacker released the code and FF duplicated it and it is a critical update.

Anyway, thanks for posting this info.

eidnolb

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New Here ,
May 07, 2018 May 07, 2018

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how do you disable bitdefender?

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Adobe Employee ,
May 07, 2018 May 07, 2018

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you would need to contact BitDefender for assistance with their product.  However, a quick internet search for 'disable bit defender' returns How to disable all modules in Bitdefender 2018 - Bitdefender   That's a good starting point.

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Adobe Employee ,
May 07, 2018 May 07, 2018

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LATEST

Given the fact that this thread was from 2010, I'm going to lock it.

Please ensure that you downloaded a legitimate installer directly from us.

You can get the installer here:

https://get.adobe.com/flashplayer/

If the download is still getting flagged, it's probably a false-positive, and you should consult with your antivirus vendor.

If you're wondering what other antivirus products think about a particular file, you can upload it to https://www.virustotal.com/#/home/upload to check it across a wide spectrum of other antivirus products.

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Mentor ,
Mar 22, 2010 Mar 22, 2010

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For the record, I just repaired a Windows installation last week. This poor kid was having software and hardware problems al over his laptop. BitDefender gave the OS a complete clean bill of health. His touchpad was inoperative, while I was working on it the keyboard went, as well as the audio and the video dropped to 640 x 480 256 color.

I uninstalled BitDefender and put AVG Free on. AVG began an immediate scan and in about seven minutes revealed "conficker" in the registry. I quarantined it and removed it, then went about reinstalling all the hardware drivers.

BitDefender was OEM software for this laptop, and allowed a nasty variant of conficker to infect it.

I don't trust BitDefender.

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New Here ,
Mar 22, 2010 Mar 22, 2010

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@ Cowboy- The app I'm talking about is a FF plugin not the full Bit Defender antivirus app and it only prevented Flash Player from working.

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New Here ,
Mar 27, 2010 Mar 27, 2010

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Brilliant .. Thanks .. This totally solved my problem.

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