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Bundling Google Chrome and Toolbar???

New Here ,
Aug 22, 2012

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Has anyone noticed that the latest Flash update automatically installs Google Toolbar and Google Chrome? What a horrible business decision Adobe. Force installing software like you are Napster. I would fire the product manager that made that decision. As a CTO I will be informing my IT staff to set Flash to ignore updates from this point forward. QA staff cannot have additional items installed that are not part of the base browser installation. Ridiculous that Adobe snuck this crap in. All I can hope now is to find something that challenges Photoshop so I can move my design team away from Adobe software as well. Smart move trying to make pennies off of your high dollar customers.

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Bundling Google Chrome and Toolbar???

New Here ,
Aug 22, 2012

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Has anyone noticed that the latest Flash update automatically installs Google Toolbar and Google Chrome? What a horrible business decision Adobe. Force installing software like you are Napster. I would fire the product manager that made that decision. As a CTO I will be informing my IT staff to set Flash to ignore updates from this point forward. QA staff cannot have additional items installed that are not part of the base browser installation. Ridiculous that Adobe snuck this crap in. All I can hope now is to find something that challenges Photoshop so I can move my design team away from Adobe software as well. Smart move trying to make pennies off of your high dollar customers.

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Aug 22, 2012 0
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LEGEND ,
Aug 22, 2012

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What update?  Was it a background update, or was there any user intervention involved?

I have definitely not seen any bundled installs on any of my computers.

[topic moved to Flash Player forum]

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Aug 22, 2012 1
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New Here ,
Dec 05, 2015

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What software are you using to provent these notices and updates. These updates do not allow to view unless I update adobe. Even at this point I am forced to install parts of google into my yahoo. THIS IS CRAP!

Lew

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Dec 05, 2015 0
Adobe Employee ,
Aug 23, 2012

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Thank you for the feedback and I understand your concern.  For regularly scheduled Flash Player releases, such as our 11.4 release, users are notified of new features included in the release and may opt to download the latest player via http://get.adobe.com/flashplayer.  This workflow allows users to optionally download software from select Adobe partners along with Flash Player.  Adobe offsets the ongoing development costs of Flash Player, which is made available for free, by offering users these options.  To protect users from immediate, zero-day vulnerabilities, Adobe will continue to provide security updates to those who have opted into our automatic update service.

I'd like to suggest two alternatives in your case.  First, after the download page appears, if you want to pass on the optional software, simply uncheck the checkbox before clicking the download button.

2012-08-23_12-06-57.png

Second, because you are in an enterprise environment, you might want to investigate our redistribution agreement (http://www.adobe.com/products/players/flash-player-distribution.html).  With this, you can roll out Flash Player releases using standard deployment methods and even implement your own internal auto update server (http://blogs.adobe.com/spohl/2012/04/24/it-admin-deploying-flash-player-via-background-updater/)

Thanks,

Chris

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Aug 23, 2012 0
Community Beginner ,
Aug 28, 2012

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I rebooted and it says there's a flash update. Do you want to install (y/n). I say yes and after installation Chrome and Google toolbar was installed and my default browser was changed to Google Crome.

I don't think this is legal in the US without consent. What's going on here?

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Aug 28, 2012 0
Community Beginner ,
Aug 28, 2012

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I also noticed that I could not open any hyperlinks anymore in Outlook after this supposedly flash only update.

The fix is in this article: http://support.microsoft.com/kb/310049

I had to go to registry and change GoogleChrome string value in Computer\HKEY_CLASSES_ROOT\.html to htmlfile.

After that it worked again

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Aug 28, 2012 0
New Here ,
Aug 28, 2012

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There was absolutely no option to chose what was being installed.  Right away I knew something was wrong because it showed that it was downloading the Google Toolbar and Google Chrome.  I thought maybe it would ask me after it finished downloading.  Nope.  It just went ahead and installed them both without asking me if I wanted them.  If I wanted them installed, I would have done it by now.  I hope this doesn't happen at work.  I guess our IT department is going to be busy sending out nasty-grams to everyone in our company shortly.  Thank you Adobe.

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Aug 28, 2012 0
Adobe Employee ,
Aug 28, 2012

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I'm very interested in reproducing this issue.  If anyone is willing to do a desktop sharing session with me, I can help revert their Flash Player and trigger the update dialog again.  Feel free to contact me directly at ccampbel@adobe.com and we'll set something up.

What OS and browsers are you using?  Does anyone recall what their previous version of Flash Player was?

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Aug 28, 2012 0
New Here ,
Aug 28, 2012

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Exactly how would I know that some other underhanded move would not be made?? I am a little leary of Adobe after this.  I called Adobe support right after this happened and some foreign person told me I would have to get a computer tech to fix it for 39 dollars.  Then told me to have a nice day.  I haven't had a nice day since Adobe messed up my computer. 

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Aug 28, 2012 0
Community Beginner ,
Aug 28, 2012

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I have Windows 7 Enterprise 64 bit. This is a new company Dell notebook that I got 2 months ago that came preinstalled with Flash from IT department. It's first time I think I see Flash update dialog.

The flash version is now 11.4.402.265 after the update. When I rebooted I got a Adobe flash dialog saying new update available. I clicked yes and after that it didn't ask me anything else and it installed Chrome browser and Google toolbar and changed default Web program to Chrome. I only noticed this after several programs broke that depended on IE so this was a bad experience. I had to fix registry and reset IE settings to make it work again.

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Aug 28, 2012 0
New Here ,
Aug 28, 2012

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Really, using the excuse that you are doing this to offset cost? What is

the cost of companies avoiding Adobe services because we cannot trust what

you are going to install on updates that may or may not violate our

internal IT policies? As a technology executive I find it unacceptable. I

have already instructed my staff to turn off all Adobe updates and remove

the update services. I hope Google is paying you more than the CS Design

Suite and your Omniture sales because that is what you are risking. Can I

trust to install your analytics code? What will you load onto my customer's

computers? This is about trust and when you start putting a dollar amount

on trust your business is in trouble. The last think I am going to do is

share my desktop with you...of all things to ask. You violate my trust then

you want access to my computer.

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Aug 28, 2012 0
New Here ,
Sep 03, 2012

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For regularly scheduled Flash Player releases, such as our 11.4 release, users are notified of new features included in the release and may opt to download the latest player via http://get.adobe.com/flashplayer.

This has nothing to do with the automatic Adobe Flash security update that simply intalls Google Toolbar and Google Chrome along with an ADOBE SECURITY UPDATE !!

Note: ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

Is there something not understood, here??? It seems very simple.

Please answer the question on topic, Chris.

This workflow allows users to optionally download software from select Adobe partners along with Flash Player

No, there are no options.

ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

It is not possible to prevent this, as there are no options.

... something not understood, here?

Answer the question, please, Chris.

Adobe offsets the ongoing development costs of Flash Player, which is made available for free, by offering users these options

No, there are no options.

ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

... something not understood, here?

Answer the question, Chris.

Adobe offsets the ongoing development costs of Flash Player, which is made available for free, by offering users these options.

No, there are no options.

ADOBE AUTOMATIC SECURITY UPDATE AUTOMATICALLY INSTALLS GOOGLE TOOLBAR AND GOOGLE CHROME.

... something not understood, here?

Answer the question, please, Chris.

Yours, Proudly Intelligent and Insusceptible to Double-Speak, which is Simply Unacceptable,

- Me

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Sep 03, 2012 0
Adobe Employee ,
Sep 04, 2012

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@raskenderian -

Before downloading the 11.4 update, you should have been forwarded to a page similiar to this:

2012-08-23_12-06-57.png

Please note the highlighted section with the checkbox.  Unchecking this checkbox is your opportunity to decline the optional third party software.

Chris

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Sep 04, 2012 0
Community Beginner ,
Sep 04, 2012

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I was not forwarded to that page. I rebooted and then it says flash update available.

There were no options other than install update now. Clicked on update and it installed everything.

Why would an updater program go to an additional web site just for an update only? This is not a new install.

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Sep 04, 2012 0
New Here ,
Sep 04, 2012

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That may be the case with a standard download, but the automatic updates do

not provide you with any options. The installations simply occur without

the ability to make a choice. IT staff everywhere turn off the automatic

updates.

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Sep 04, 2012 0
Adobe Employee ,
Sep 04, 2012

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@luc4800 & @chieftech71 - This is exactly the scenario I'd like to see reproduced.  I've tried numerous times on multiple machines but each time I'm forwarded to a page similar to the one I referenced in the screenshot.  If you'd be willing to reproduce this with me, I'd be happy to setup the desktop sharing session and put your system into the state where it thinks it needs to update to 11.4 again.  Just shoot an email to ccampbel@adobe.com.

Just to be clear, with either a new install or a major update (like 11.4), you should see a webpage similar to the one I posted above.  If you do not, and you get a third party install automatically added, I want to know about it.

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Sep 04, 2012 0
Community Beginner ,
Sep 04, 2012

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I've sent email on 8/29 to you. I can't do remote desktop but I can try to see if I can repro again. I don't know which version was installed prior. Are older versions still available for download?

Only at reboot did I get the dialog saying new update available for flash just like Adobe Reader. It definitely didn't go to browser (which is strange to switch from an windows app to a web site?). Not sure how that's supposed to work.

But even if it's major update why would I have to explicitly opt out?

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Sep 04, 2012 0
Community Beginner ,
Sep 04, 2012

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I just tried installing v9. and v10 and neither triggered an update at reboot so not sure how to force it to update. However I'm certain I had V11 since youtube doesn't work with older versions than V11. So this was definitely not a major update.

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Sep 04, 2012 0
New Here ,
Sep 07, 2012

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Before downloading the 11.4 update, you should have been forwarded to a page similiar to this:

Chris:

Once more...

Adobe automatic security update automatically installs Google toolbars and Google Chrome.

We are not idiots, who all somehow miss a page full of options, so read the above sentence again. Have I written it enough?

Is there something not understood about this?

Per your other post:

Adobe can use my desktop to troubleshoot their problems for a fee of  $2,500/hour.

How dare you really expect us to spend our valuable time helping - FOR FREE - a company that splinters off as many products as possible and then charges the maximum amount for them they think they can get away with? A company that utilizes underhanded means to install unwanted junk on people's computers

However, the last time the automatic security update popped up, I was redirected to a page which allowed me to opt-out of Adobe's installation package. That for a security update? What about people who don't know anything about all this stuff? They would not know enough to un-ckeck the boxes, and because of Adobe's "SECURITY UPDATE" they would now have Google Chrome as their browser ....

SURPRISE !!!!!!

with Google Toolbars cluttering up their browser...

SURPRISE !!!!!!

What about the people who aren't computer savvy, Chris? Do they get Google Chrome as their browser, now? What about people like my mother, who's 70 years old and doesn't have any clue about all this stuff like "opting-out"? She doesn't know what's going on ... it's a "SECURITY UPDATE", and that's all she knows. Will she be calling me because suddenly her browser isn't working right and everything looks all different?

Am I going to have to drive to her home and undo all this junk Adobe saw fit to do to my mother's computer?

wtf??? who tf do you think you are? I promise Adobe a class-action suit if you touch my mother's computer.

I allow Adobe enough rope to hang itself.

- Me

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Sep 07, 2012 0
New Here ,
Sep 07, 2012

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A couple of weeks ago the Flash update asked if updates should be auto-installed. We advised our users to click yes. Now that auto-install is set on the auto-update downloads and installs the Flash update and Google stuff without an opt-out opportunity.

If you go to the Adobe web site you are able to opt-out of the Google stuff before you click on the Download button. Save the Google-less download file, install_flashplayer11x32ax_gtbd_chrd_dn_aih.exe, to a network share and use this to update your clients. This install will prompt you for update options (Auto, Notify, Never) - so you can NOT pick Auto. Fortunately the update installs over the old version, so that saves a step. Note that there is a Flash widget in Control Panel - the Advanced tab allows you to set the Update policy as you like.

Also note that when you uninstall Google Chrome you will have problems with hyperlinks in Outlook (at minimum). Here is a MS link to fix this: http://support.microsoft.com/kb/310049. The Microsoft Fix it 50388 registry hack fixed this (we also saved this to a network share).

More work we really didn't need.

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Sep 07, 2012 0
New Here ,
Sep 11, 2012

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Chris, I had a prompt for an update on a computer at a volunteer admin office this afternoon and definitely saw no screen like you posted that allows for the choice to opt-out of the Google Chrome product.  I didn't realize the browser was going to be installed until I saw a progress bar for Chrome and as an emergency response I just shut down the unit through the power switch.  (Yes, I know that's not recommended.)

After the restart I went digging for any sign of that Google Chrome product on the machine and I think I averted the installation.  At that time I explained to the office manager what happened and we set that machine aside until I had time to do some checking here at Adobe, and now I'm back at my own work station to find out what the heck is going on.

The two machines I've got here are already updated and I don't recall such a problem when these two machines were updated as we are seeing posted about here, or as I experienced just a few hours ago, so I am a bit perplexed.  But it sure did happen.

I came to this Adobe site to see if anyone had experienced the same thing and am not quite sure, yet, if I can be of any help to the Adobe employees to try and figure out what is going wrong.  I do have a machine here that I'm rather sure hasn't the latest Adobe Flash Player update and I could see what happens with that one.

I can go back tomorrow and check the machines at the volunteer admin office, but the best I can do would be screen shots.  I'm sure we aren't going to be able to get permission for a desktop sharing session.

I sure do hope you are being straight with us, Chris, about this not being intentional at your company's end.  I want to believe that. I probably do believe that, but it seems as of late there has been a lot of such behaviour in other companies and it's getting harder and harder to trust people/companies.

Long post -- sorry.

Message was edited by: GeoMG

Message was edited by: GeoMG

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Sep 11, 2012 0
New Here ,
Sep 11, 2012

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As I continue to do my homework, Chris, I would like to ask some questions, please.

I would like to confirm that right after seeing the auto-update notification and clicking "INSTALL" we should then be directed to that Google Chrome Choice page, yes?

In other words, that Google Chrome Choice page is number 2 before the "File Download - Security Warning" correct?

Actually, I have been trying to find a page on your site that outlines each step along the way when we use that "auto-update notification" system.

And just so there is no misunderstanding I will post a link to an image of the update notification window.  Unfortunately, I was not able to find the image on your company's site, so I have to use Microsoft's site for an image.  Best image on that page is the second one down near the bottom.

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/is-adobe-flash-player-po...

Another question I have is that the only page I could find showing that Google Chrome Choice page is here:

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

Your screen shot, Chris, seems different.  What's that yellow bar thingy? 

And if that is correct and the one shown on that page for which I gave the link above (v11.3) is correct, it seems those are opt-in boxes. 

How could there be any auto install of Google Chrome or the Google toolbar if we have to check the box to opt-in?  Is that box already checked and we have to uncheck it?

My confusion on that point is why I am now referring to that as the Google Chrome Choice page.

Anyway, I would appreciate your attention to this thread, Chris, as I'm sure many others also would.  Thank you.

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Sep 11, 2012 0
New Here ,
Sep 11, 2012

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I just remembered the MortenS. post above where it's written "prechecked" and I see in your screen shot, Chris, in that yellow bar thingy it seems to be "prechecked" BUT on that page where it is showing what was the view for v11.3 the box is UNCHECKED!

Yes, I mean upper-case lettering!!

In version 11.3 the box is unchecked and in version 11.4 the box is checked.  Come on, man, that ain't col.  No way in heck that is cool.

Are we to think -- some will -- that not enough people went for the Google Chrome and Google toolbar so Mr. Page threw a fit and ordered you Adobe folks to reset the default?

Wait, does Google own Adobe now?

My homework was going to stay with the technical on this project, but that unchecked to prechecked smell of rotten fish and that pisses me off.

Yes, it's Adobe's right to try and shove things down our throats, but it's OUR right to complain when that happens, so don't anyone be feeding me bovine excrement about my negative post here.  last I knew that U.S. of A. where Adobe prospers is still a free-speech place.

UNCHECKED to PRECHECKED!!!  Just great.

And don't no folks be feeding me some line about the product is free so I have no right to complain.  That is a bogus argument.  The price for the product is zero dollars/pounds/euros.  The company set the price at zero for a reason.  We have the same right to complain as those that paid 10 or 20 or 200 dollars/pounds/euros.

Anyway, unchecked to prechecked smell bad.  Really bad.

And just in case -- if the image on this page is wrong

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.ht...

and it is checked by default then that's probably worse.

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Sep 11, 2012 0
New Here ,
Sep 12, 2012

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Okay, my mistake.  I missed the "Please note the highlighted section ..." in your post up there, Chris.  So I have the answer as to what that yellow thingy is. 

That's a pretty loud highlight.  Sure you couldn't tone that down a notch or two.  Just a thought.

Anyway, I missed that during my first read of the thread.  Sorry about that.

But there are other questions I'd like to have you think about, please.  I'm particularly interested to know at what point before I have to hit a power switch I might get a clue I missed the chance to opt out of the Google installations of the browser and the toolbar?

Clearly some folks aren't seeing that Google Choice Page/Window and that's where everything gets all messed up.  You may not be able to recreate the problem, but I know for a fact it can happen.  And we seem to have a few other folks that didn't get that Google Choice Page/Window.

I know tech folks like to think customers are blind and miss things, but because I was on a machine using a language other than English I was paying much more attention than maybe I would otherwise have been.

In addition, that page will just stay there until the "Download now" button is clicked, so many will not miss that Google Choice Page/Window.

I am just hoping this company, Adobe Systems, takes this problem seriously and doesn't just blow this off as a bunch of blind users that didn't know what they were doing or some excuse like that.  Google has a number of stealth install tricks in all sorts of products, so anyone who has been paying attention is well aware of keeping a sharp eye out for this nasty bit of attempt at money-making by Google that is becoming way too common around the Net.  Sad that Google can push you folks around, too.  "You folks" being Adobe.

By the way, Chris, does the "Staff" listed with your User ID mean you are an employee?  I can't seem to find that bit of information around the site, although I have probably missed it.  There are cases where "Staff" only means a person is being paid to work the forum but are not actually an employee -- like an online type part-timer, or something.  Just like to be assured we're dealing with an employee here, that's all.

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Sep 12, 2012 0
Adobe Employee ,
Sep 13, 2012

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Thanks for the feedback everyone.  I'll make a video tomorrow that details how this *should* be working.  I'll post back once it's uploaded and would appreciate your feedback.  I'll also make sure that our management team is aware of this post.

I understand that some of you are not being presented with the initial screen that allows you to opt out and I've shared that with the team that runs the server side of the install.  I take this very seriously and have tried thousands of times to reproduce this issue (ie. the lack of the opt out page) but neither I nor anyone on the team has been able to get this to occur.  Regardless, we know this is important and we'll continue working on it until we figure out what is going on.  If you think you can reproduce this, I'd love to see video or a screenshot of the dialog/message that prompts you to update.  Your browser history at this time would also be helpful.  This data should give us clues to what is happening.

@GoeMG - I'm a member of the runtime engineering team, and an Adobe employee.

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Sep 13, 2012 0
New Here ,
Sep 13, 2012

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I don't want to know how it "should" be working, CHRIS.  I want to know how to return my computer to the way it was before Adobe screwed it up.  I appreciate all the other poster's input but still haven't been able to get rid of this chrome crap.  Unfortunately, I don't have a tekkie living in my closet.  I never dreamed you guys would do something so underhanded.  The loser that dreamed up this nightmare should be an EX-employee.

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Sep 13, 2012 0
Adobe Employee ,
Sep 14, 2012

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Here's a video that describes the expected update behavior for a few typical scenarios:

As I've mentioned in past posts, we're interested in the update dialog that you see if you've been given an installer that contains third party software without being given the chance to opt out.  Here are the dialogs that we display based on your update selection in Flash Player's control panel:

11.3 and above - "Allow Adobe to install updates (recommended)"

9-14-2012 11-42-56 AM.png

11.3 and above - "Notify me to install updates"

9-14-2012 12-03-54 PM.png

11.2 - "Allow Adobe to install updates (recommended)"

9-14-2012 11-41-31 AM.png

10.x - 11.2 - "Notify me to install updates"

9-14-2012 11-56-08 AM.png

9.x

9-14-2012 12-18-36 PM.png

If you were not given the chance to opt out, did you see one of those dialogs?  If so, which one?  If not, any screenshots that you can give us would be appreciated.

Thanks,

Chris

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Sep 14, 2012 0
Adobe Employee ,
Sep 14, 2012

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@Dawg - What shortcuts are you referring to that are no longer working after uninstalling Chrome?  Are these icons on your desktop?  Browser bookmarks?  Browser toolbar shortcuts?

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Sep 14, 2012 0
Community Beginner ,
Sep 14, 2012

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See my earlier reply. It's changing the .html class to use GoogleChrome for some reason instead of htmlfile. This will break many programs:

"I had to go to registry and change GoogleChrome string value in Computer\HKEY_CLASSES_ROOT\.html to htmlfile."

That's quite extreme change and totally unncessary.

I don't think you can ask users to figure out exact repro. I know it worked 'fine' on 1 machine but not on another. Until you figured this out I'm asking Adobe to not default to Chrome.

It's not legal to install software if you don't ask for permission especially if it's this pervasive. So for now you should make it not default until you figured it out.

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Sep 14, 2012 0
Participant ,
Sep 14, 2012

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Chris,

When you uninstall Google Chrome, it screws up the ability to click hyper links in emails in outlook or outlook express. When Chrome installs itself, it steals the registry keys so it forces chrome to open the links, even though it isn't the default browser. Upon uninstallation, you can no longer open any links in emails. I've made a blog article on how to fix the issue. Here is a link:

http://www.geeks2you.net/blog/google-chrome-uninstall-problems/

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Sep 14, 2012 0
Adobe Employee ,
Sep 14, 2012

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Thank you Luc4800 and Geeks2You.  I've forwarded this along to the team for their review.  I use Chrome as my default browser so I hadn't encountered this before.

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Sep 14, 2012 0
Community Beginner ,
Sep 17, 2012

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Just experienced the same issue with an Adobe Reader update on a Win7 PC.  Google brought me here (I know this is Flash forum, but I thought I'd report as it seems related).

The update routine was triggered on boot.  Download started via IE. No warnings about other software being bundled with the update but it showed downloading/installing Adobe Reder 11, Chrome, Google Toolbar.  Fortunately there was an option to stop the install.

The current version of Reader is 10. Checking for updates shows none available.  If you can tell me where to trigger the version update I'll run it again and record the screen if that's of use.

I can understand the business case for bundling the toolbar (everyone needs to earn a living) but I hope not making the bundle optional is an oversight and not a sign of future policy.

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Sep 17, 2012 0
New Here ,
Sep 20, 2012

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A little late I am getting back to the forum, Chris.  Sorry about that.

Thank you for all the feedback, but I have a question about something you wrote in Post 21.

This:

"... put your system into the state where it thinks it needs to update to 11.4 again."

I was able to get back to that machine at the volunteer office and it still needed the update, as nobody had messed with it.  Unfortunately, I couldn't get the "An update to Adobe Flash Player is available" window to open and going through the update procedure starting with a link on your website had everything work as it was supposed to.

I spent a bit of time poking around here and I couldn't find any instructions on how to rollback that one update without having to do a complete uninstall.

I have a theory that what's happening is there is, on some machines, a bit of code stuck (leftover) somewhere and that is what is triggering this problem.  I am suspecting if one does a proper and complete uninstall and then were to just install the 11.3 and then try to reproduce the situation where that opt-out window doesn't show, they will be unsuccessful.

You said you tried it many times and couldn't reproduce the situation.

I think your machines are all properly set up and have been since first installations and that's why.  Your machines don't have useless bits of code hanging around.

So I want to try and rollback the recent update on that one machine that caused me to get involved in all this (at the volunteer office), but I don't want to do a clean uninstall.

Is it possible there is a way to rollback a single update?

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Sep 20, 2012 0
New Here ,
Oct 01, 2012

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Let's see, it's about time for me to head off to that original source of my frustrations with this Adobe product and I have been patient in waiting for an answer to my last post here and there isn't one.

So what am I supposed to think?

I thought there was a sincere attitude in that post that indicated a willingness to find out what the problem was — that was on the previous page when there was something about watching another computer while you did something — WELL, I guess that attitude has changed, right?

Could start speculating, as there aren't any facts posted here.  Nobody at Adobe really cared from the get-go.  Was just a show.

No, that's too harsh, right?

So what could be the next idea.

It's old stuff and we don't care anymore.  Too harsh, again?

Well, the problem must not have been identified and fixed, because that would mean a post would have been done stating that.  No?

But who cares, right?

Bottom line for me is I am going to that office in a few minutes and I'll just tell those people to read this thread for themselves and make up their own minds whether we are witnessing another failed "Customer Connect" moment.

Funny thing, I think I could have gotten permission to do that sharing thingy.  I showed that office manager this thread, along with a fair number of the other staff and everyone agreed it might be worth the extra effort.  BUT what has happened since!?  Nada, nothing, zip, zero, waste of our time!!!!!!!!!!!!!!

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Oct 01, 2012 0
LEGEND ,
Oct 01, 2012

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GeoMG wrote:

Is it possible there is a way to rollback a single update?

No, you need to uninstall the newer version before installing an older one.

Or do a System Restore.

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Oct 01, 2012 0
New Here ,
Oct 02, 2012

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I appreciate the effort, Pat, and I'm especially happy you didn't bug me about my bad spelling in that question, but I'd say the situation pretty much fits the old expression "A day late, a dollar short."

Not you, though.  It's this company that's come up short.

We had a nice chat about this at the office where this all started and these folks here on this side of the Pacific agree something just doesn't make sense and we need to learn a lesson from this.

Oh, "we" means the lowly customer.  You know, the one that doesn't have a high profile identity.  Not a rich person.  Not a president.  Not a friend of either noted.  Just a regular Joe or Jane.  We just don't count any more.  Actions speak louder than words and what we have seen happen here is very, very clear.  And goes into a special file.

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Oct 02, 2012 0
New Here ,
Nov 16, 2012

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Chris, I watched this video and I saw you "opt out" of Google Chrome.  Then after the Flash install was completed and just before you clicked the button to close that box, I saw Google Chrome begin to install.  So what is with that?  I  watched it twice to be sure I saw what I thought I saw.  Did anyone else see that?  Watch it again and let me know.  So Chris, Does Adobe get less money from Google if the opt out box is UNCHECKED by DEFAULT?  Is renumeration based on how many people download Google Chrome and Google Toolbar?  It really is an issue of INTEGRITY, and unless your absence from this discussion indicated you were fired, I hope you pass this comment on to MANAGEMENT.  They really are risking alot with this policy.  Is it so hard to just make the default on the opt out box UNCHECKED?  I have also disabled automatic updates both on my work computer and my home computer.  I will be looking for a alternative program to REPLACE Adobe Flash.  I know this does not cost Adobe any money since it is offered free, but the same policy that drives me away for Flash will affect my decisions concerning future purchases of Adobe programs.  I sincerly hope MANAGEMET takes a serious look at this policy and revises it because I actually LIKED Flash Player until this issue popped up.

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Nov 16, 2012 0
New Here ,
Sep 10, 2012

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Very uncool of you Adobe to FORCE add Google Chrome and Toolbar. There was not a confirmation screen. There were no "Opt in / out" options.

The update notice appeared in the system tray. CLICK. Then a download page in our browser showing Flash 11 update. CLICK. Then our browser ask to either RUN or SAVE the update EXE. When program runs, we see that he update, Google toolbar, and Google chrome are being INSTALLED. Not cool. Lost my confidence. I have purchased so much Adobe software and this is my reward? 

I do not like flash or Java but I tolerate them. As soon as I can test another Photography program to replace Lightroom and other Adobe programs, you will be uninstalled and no more money fom my business or household. And to think I have been recommending your products. Now my reputation is on the line when you do underhanded business like this.

Don't think you at so big that you can't fall. I may not be the straw but the Internet is one powerful leverage tool when the public decides they have had enough.

I love the "what are you talking about?" approach. "We didn't do that." You have some of the smartest programmers on your payroll and this slipped by you quality control? Are you saying all of us are idiots to believe this? Go ahead, we dare you. To think of the thousands of my dollars I have spent on your software and this infuriates me. I have ZERO tolerance on this.

When software is installed in Windows and then deleted, not all is removed from the registry. New keys are made. It becomes bloated. I run a very clean Windows (best as possible). Programmers don't care what they do to our Windows environments. I evaluate every installation before blindly installing and your AMBUSH just destroyed my trust with Adobe, which gaining my trust in my Windows environment is hard to come by.

You lost it. No more references or referrals. Do you understand how much you pissed me off with this? Do you care? 

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Sep 10, 2012 0
New Here ,
Sep 11, 2012

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i did spot the "yes i would like..." prechecked box, BUT i do a lot of computer help for relatives and friends.

None of them are computer professionals and all miss the OPT-OUT prechecked boxes.

So the next thing they call me, scared of what is happening

Adobe, please grow up and start thinking consumer security. You will never learn people not to click weird stuff, when thats exactly whats needed in your products.

I do get that its free products, but i think your revenue is just fine

http://www.adobe.com/aboutadobe/pressroom/pressreleases/201203/Q112Earnings.html

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Sep 11, 2012 0
New Here ,
Aug 24, 2012

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I also got Google Crome (NOT at my request) when I updated my Adobe last night.  I am VERY unhappy.  I did NOT see anywhere to opt out of it and when it was all done all my favorites were gone and my computer was a MESS.  I tried uninstalling Chrome and when I did none of my shortcuts would work.  Can anyone help me get my computer bach to where I had it??  I have some trouble with all the technical terms but can navigate my way through medium difficulty stuff. 

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Aug 24, 2012 0
New Here ,
Aug 24, 2012

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AND...I don't know why I should have to OPT OUT of ANYTHING.  If I want something OTHER than Adobe I am perfectly capable of requesting it on my own.  What Adobe did was sneaky and unprofessional.

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Aug 24, 2012 0
New Here ,
Aug 28, 2012

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There is no opt out checkbox appearing anywhere in the latest update.  Google Chrome and Goolge Toolbar both install with no option to opt out which is a very poor way to do business.

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Aug 28, 2012 0
New Here ,
Nov 18, 2012

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This just today happened to me again (second time).  This has been going on for several months now and it's still not fixed?  Sounds like someone's not trying very hard.  I absolutely was not presented with an option to opt out of installing chrome.

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Nov 18, 2012 0
Community Beginner ,
Aug 28, 2012

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I had same issue. See this article to fix it:

http://support.microsoft.com/kb/310049

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Aug 28, 2012 0
LEGEND ,
Aug 29, 2012

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4 Dawg wrote:

Can anyone help me get my computer bach to where I had it??

I installed Google Chrome last week (not through the Flash Player update, but because I wanted to test something).  After uninstalling it, I had similar issues as some users posted here: e-mail links wouldn't work, shortcuts wouldn't work, lots of stuff failed.

Solution: open your favorite browser and set it as your default browser.

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Aug 29, 2012 0
Explorer ,
May 09, 2013

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I am equally frustrated by the default installation of Adobe Reader including Google Toolbar and Google Chrome. The option to exclude this "software from select Adobe partners" is cleverly hidden in a small checkbox and a flyout box. Shame on Adobe for not making the default installation Reader only. I had to cancel my installation twice before I figured out how to download an installer with just Adobe Reader.

Keep making noise, everyone!

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May 09, 2013 0
New Here ,
May 09, 2013

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rschletty wrote:

I am equally frustrated by the default installation of Adobe Reader including Google Toolbar and Google Chrome. The option to exclude this "software from select Adobe partners" is cleverly hidden in a small checkbox and a flyout box. Shame on Adobe for not making the default installation Reader only. I had to cancel my installation twice before I figured out how to download an installer with just Adobe Reader.

Keep making noise, everyone!

This isn't the issue.  You at least had the option to check a box and not have the junk installed, this discussion is about "the checkbox" or any other means simply not being present at all.  It is a random bug for which adobe have stuck their heads in the sand and denied exists!

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May 09, 2013 0
Explorer ,
May 09, 2013

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Actually, I did not see the option at first due to a slow-loading page – the Google Toolbar+Chrome checked checkbox had not yet been drawn on the page when I hit install. I was using Internet Explorer 8 on Windows XP inside Parallels 8 on a MacBook Pro. When I went back to the download page, I saw the checkbox pop up after waiting about 5 seconds. You are right – your Flash installation "blind bundling" issue is much more insidious.

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May 09, 2013 0
New Here ,
May 09, 2013

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Gotta love the slow load trick.  They use the same magic on the main download page.  If you are in a hurry and click install you miss a delayed image popping up in the form.  Click too soon and you get the crapware by default.

An honest company wouldn't employ those methods.

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May 09, 2013 0
Community Beginner ,
May 09, 2013

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This would only help corporations and the odd consumer who found out about it (translation: Adobe, you can continue to keep rolling in most of the profits seen from bundling), but what Oracle (or maybe Sun) did some time ago for Java was program Java to look for these Registry settings. When it finds them, there's no bundling by default. Adobe could do the same thing.

[HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft]

"SPONSORS"="DISABLE"

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\JavaSoft]

"SPONSORS"="DISABLE"

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May 09, 2013 0
New Here ,
Jun 18, 2013

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I ran into this issue this past week when making a CD for my mom's PC for an unattended installation of WinXP SP3.  I was including all the latest Windows Updates and a few other small programs plus Adobe Flash ActiveX. I tested it on a virtual machine, and I was surprised when I saw that Chrome and Google Toolbar were already installed.  Since I hadn't included either of those in my installation, I figured it had to be one of the third-party software programs some freeware programs often include toolbars and such, but it's usually some other toolbars, not Google. I had set them up for silent install, and none of them had installed anything extra. I couldn't figure out what else it could be, but I knew they were piggybacking on SOMETHING. Puzzled, I did a Google search on "google toolbar automatically installing", and to my great surprise, Adobe Flash came up. Never would I have thought Adobe would be to blame. Even the freeware programs which I blamed have opt-out options and do not install the extras on a silent install. That's why I never expected a company like Adobe to slip something like this in. I have removed Adobe from the CD image, and that has solved the problem.

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Jun 18, 2013 0
New Here ,
Jul 11, 2013

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This just happened to me - chrome only, no toolbar. I am second generation computer nerd married to a computer nerd and I just can't believe this issue has been going on for this long and you haven't tracked it down. It is really horrible and offensive. I can't believe there is an adobe staff member sitting on this forum saying they can't repro the issue when this many people have posted screenshots. Just admit it is happening and stop asking the community to fix it for you. Have your staff do their job and repro it themselves and fix it.

I have chrome on many of my computers, I just didn't want it on the one I was patchin with your flash update and I certainly didn't agree to it - nor did I miss any checkbox.

Adobe, get it together!

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Jul 11, 2013 0
New Here ,
Jul 23, 2013

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The problem is twofold:

1. Each time you update flashplayer, it gives you 3 options, where the default option is to have Adobe automatically update flashplayer. If you choose this I don't think you can unselect Chrome. Choose the middle ground - let the application look for updates, but set that it has to ask your permission before installing them. This is always the best option, no matter what the "experts" try to fool you with. Take control yourself!

(Btw, you need to specify this every time it is being updated - it always resets to default, which is fully automated updates)

2. As Chris has stated, if you do a manual update, you need to uncheck the Chrome installation (and it being set as default browser) to avoid this.

Adobe continues to be sneaky and forcing you to choose NOT to have Chrome being default browser when updating flashplayer. I am still dreaming of a world where Adobe change their stupid philosophy, and instead let people actively choose to install Chrome if they want to, instead of this crap solution they have chosen to keep.

As long as there is no good alternative, and we keep using Flashplayer they way we (the internet community) do, I guess we have to live with their ways...

But they're not the only ones. Even Java updates can bring unexpected surprises if you do not watch out.

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Jul 23, 2013 0
LEGEND ,
Jul 23, 2013

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ThorfinnTh wrote:

I guess we have to live with their ways...

Not really; you can always download the offline installers, which are not bundled with any 3rd-party software.

Windows: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_hea...

Mac OS: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.d...

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Jul 23, 2013 0
New Here ,
Aug 01, 2013

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Add me to the list.

Yesterday I got a notification that Flash had an update.  (Grey box thing)  I clicked Next and BAM.. I was getting the stupid Google Toolbar and Chrome.

THERE WAS NO OPTION TO OPT OUT OF THE GOOGLE TOOLBAR AND CHROME!!!

I was not redirected to the Adobe website (where I've seen the opt out checkbox)... it was a "normal" update just like so many others... except this time, Adobe sent a payload that broke things on my computer.

I have to use IE for certain work related tasks/tools.  I have to use Chrome or Firefox for others.  Thsi update from Adobe broke Chrome.  It broke it so bad that I can't yet get it working again despite wiping Chrome off my system, uninstalling the Google Toolbar THAT NO ONE EVER WANTS ANYWAY, cleaning up stuff in %AppData% and reinstalling Chrome.

Thanks for that (sarcasm in case you missed it).  Where do I send the bill for my time spent trying to fix this mess?

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Aug 01, 2013 0
New Here ,
Nov 27, 2013

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Mr. Campbell,

I'm gratified someone at Adobe is welling to communicate on this issue.  But really...  a year of these threads hasn't explained the issue that there are no screen prints.  It goes from


- ADOBE |  DOWNLOAD

-> IE 9.0 prompt | RUN ->

   -> installing Google Chrome

Which none of us want!

Vista IE 9.0  will prompt to install with a button | RUN.

Please remove CHROME from future updates.

ADOBE v10.1.8 INSTALLED

+ Chrome

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Nov 27, 2013 0
New Here ,
Nov 27, 2013

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I guess I'm the latest to fall into the Google trap.  I noticed that there is a lot of people unhappy that Adoble "forced" additional software onto their computers.  I'm not a happy person either.  There was no way to opt out of the download.  I tried to cancel, but it wouldn't let me.

I intend to do some research on this page and with Adobe.  If I cannot find a satisfactory solution, I'll do what I always do.  I will file a complaint with the Better Business Bureau and/or my state department of consumer affairs.

ADOBE.  Please post AND EMAIL: HOW TO REMOVE UNWANTED GOOGLE PRODUCTS THAT WAS DOWNLOADED WITH ADOBE FLASH.

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Nov 27, 2013 0
New Here ,
Nov 29, 2013

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You can do a simple uninstall of most of these unwanted programs through the usual methods that can be found very easily from any number of sites on the Net that provide such instructions, to include the makers of the unwanted programs themselves.  And Microsoft. 

I suspect (hope) you have already figured that out.

As for the primary problem of the opt-out instead of opt-in I think there is going to need to be political and legal pressure applied before any of these big companies will change their policies.  It's a matter of money for them and they really don't care too much about us little folks, nothwithsatnding the automatic bla-bla-bla here we will read from some of the staff that they do care. Those staff members that respond here and write what they do about caring may actually care (who really knows?) but they probably have zero influence on such policies and are instructed what to write when we complain.

I'll give this company some credit for having a better style about them when they receive these complaints.  They have a little more class than some other companies.  And a little more smarts.

But we really need to do more than just going to the Better Business folks and other complaint places.  Don't misunderstand, that needs doing, for sure.  But it really will only be when enough of us "little" folks get together and come up with some better ways of putting pressure on the executive folks that make these decisions BUT NEVER SEE THESE THREADS! that we will get any results.

It has to be political and legal that does it.  There's no other way to get this stopped.  We can write and write and write here on this site until we are blue in the face or our fingers drop off, but without the legal and political pressure zip, zero, nothing will change.

I believe I have my settings on this board such that anyone can contact me.  We have to band together and we REALLY need to think outside the box.

One more thing on the legal side -- you have to be able to prove you opted out, if you wish to make the claim that you did but something was installed anyway.  Screenshots might be one way.  I think in the early stages of this thread one of the employees seemed quite helpful in the area of confirming whether a person had opted out, but the details at this time escape me as I have been engaged in other activities and have not followed this at Adobe in a fair bit.  But I think I remember I was getting some positive vibes from one employee here, but don't know if he is still around.  Maybe if he is still working in this division/section he'll pop in.

But we absolutely have to band together if we want to cause change.  That's the only way!

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Nov 29, 2013 0
Explorer ,
Nov 29, 2013

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Why didn't I get an Opt-Out option?

I just got fooled into installing the google tool bar.       (I already had chrome installed.)      I downloaded via an automatic update request that came on a compter reboot; and when I agreed to download, it came via Firefox download.   I clicked on run on Firefox and was not even given the Opt-Out Screen.    

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Nov 29, 2013 0
New Here ,
Dec 02, 2013

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Hmmm, looks like the moderater had to do some cleanup over the weekend ;^)

Having offline installers for apps that update this often is not really helpful - furthermore, when these apps are set to update on their own, how are we supposed to beat Adobe's install prompt with our own management systems?  Block the Adobe update sites?  Iffy at best, evrything points to Adobe forcing the update with no control - now you even get prompted to allow the update to go silent from then forward - you can't resonably expect to train every user to avoid this.

Yes, there are opt outs - I guess the law at least makes Adobe do that but that doesn't make it user or IT friendly.

Adobe is certainly not the only one doing bundling but the thought that it's the only way they can make money is false.  Flash developers do pay a licensing fee, giving away the client is a must in a public distribution environment in order to grow acceptance and usage on web servers - it's not a generous offering on Adobe's part.

You can't fault Adobe for doing what has become common (although still a pain) but to provide no better solution for managed networks is really a poor business decision that will eventually drive users to get by without Flash altogether.  Plenty of end users are happy to live in Apple's world without Flash, keep this up and the rest of us will follow.

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Dec 02, 2013 0
New Here ,
Jan 27, 2014

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And they are STILL doing it.  Got a notice of Flash update.  It took me to a download screen.  No options for anything.  Selected 'Run'.  Update for flash, installation for POS Google Chrome and POS Google Toolbar all came up at the same time.  As soon as I realized what was happening, I cancelled the installation.  Idiotic things like this is why I no longer use Google for my search engine.

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Jan 27, 2014 0
Participant ,
Jan 31, 2014

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Ok... so I was forced to use chrome because google is messing around with IE11 support for their stuff (youtube, etc).
BUT WHAT THE HELL IS THIS GARBAGE, ADOBE?!

Can't they provide a CLEAN update via my Adobe CC subscription or something?
http://fc00.deviantart.net/fs70/f/2014/031/8/9/flash_by_xquatrox-d74kdw6.png

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Jan 31, 2014 0
LEGEND ,
Jan 31, 2014

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Flash Player for ActiveX (Internet Explorer)

Flash Player Plug-in (All other browsers)

Those are "clean updates".

They're posted hundreds of times all over these forums.

Bookmark them.

STOP using the updater UI.

I did years ago, because I don't allow "blind installs" on any machine I maintain.

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Jan 31, 2014 0
New Here ,
Feb 03, 2014

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I discovered Adobe is right.  There is a checkbox for these items.  Unfortunately, they are located behind the popup box where you can't see them.  Therefore, you don't know that they are there  Poor design, needs to be corrected.

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Feb 03, 2014 0
New Here ,
Aug 28, 2012

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No update till an opt-in!!

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