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Can't see my photos from Smilebox playback

New Here ,
Jan 15, 2021 Jan 15, 2021

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Hi,

I am trying to download the photos from kindergarten that I have on Smilebox Playback. I used to see them with Adobe FlashPlayer, but, since it is not working anymore, I can't see my photos. Could somebody help?

Thank you!

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 15, 2021 Jan 15, 2021
"Could somebody help?" ============= Hi @marianaB82C, I'm afraid not.  Flash Player is end of life.  And there is no replacement for Flash Player.  Sorry. The Flash Player EOL announcement was issued 3-1/2 years ago giving content developers like Smilebox more than enough time to prepare a replacement that doesn't require Flash Player. Hopefully they did.  If not, it's unlikely they ever will.  [Moving from Download & Install to Flash Player.]

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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You'll need to contact Smilebox customer support for assistance. They should have fixed their site so it is usable without Adobe Flash.

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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"Could somebody help?"

=============

Hi @marianaB82C,

I'm afraid not.  Flash Player is end of life.  And there is no replacement for Flash Player.  Sorry.

 

The Flash Player EOL announcement was issued 3-1/2 years ago giving content developers like Smilebox more than enough time to prepare a replacement that doesn't require Flash Player. Hopefully they did.  If not, it's unlikely they ever will. 

 

[Moving from Download & Install to Flash Player.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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Contact Smilebox support at support@smilebox.com. 

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