Can you solve this problem?

[BillClarke]

Until yesterday I have been using Flash Player with Internet Explorer without problems.  That changed yesterday when something caused IE to begin operating VERY slowly and Flash Player would not operate at all.  I attempted many times to reinstall the latest version of Flash Player and each time when I reached the "retrieving install" window I get the following message "Error has been encountered. Close this window and try again."  Trying again only gets me to the same point.  This morning I switched to Mozilla Firefox and, although the speed problem seems to be solved, Flash player is not running and I still cannot download it.  I always get the same error message that tells me to try again.  Help!!

[jeromiec83223024 · Accepted solution]

If you haven't done so already, reboot your computer.

The sudden onset of a nasty performance problem in IE is a little concerning.  You might want to investigate that a little more with something like: http://www.malwarebytes.org/ or Free Malware Removal Tool | Anti-Malware Scan Software just to err on the side of caution, particularly if the performance issue is persists after you reboot.

Anyway, I'd do a clean install of Flash Player as an easy troubleshooting step:

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

Then install both of these:

Internet Explorer:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ax.exe

Firefox and other NPAPI browsers:

http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

[BillClarke]

Thanks for the advice. Yes, I did have a virus and it’s taken care of now. All’s well with the world again.

Bill