cannot upgrade flash player

New Here ,
Jul 31, 2012

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I  have a macbook pro unning os x lion 10.7.4

I recently had a prompt to upgrade flash player.  I downloaded the file and got as far as the box with adobe flash player installer 11.3.  Click the read liscene etc then click install.  Nothing happens.  Any ideas

this is the answer I found on Mac support forums that worked right away.  The old flash player plug in was not removed by the new installer.  copied to give post person credit.

I have a new MacBook Pro and I followed these instructions, downlonading and installing the new Flash plugin. But when I looked in "/Library/Internet Plugins" there was no folder called "Disabled Plugins".

However, I did see two versions of Flash:

_Flash Player.plugin with old date

Flash Player.plugin with todays date

I deleted _Flash Player.plugin and this fixed the problem.

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cannot upgrade flash player

New Here ,
Jul 31, 2012

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I  have a macbook pro unning os x lion 10.7.4

I recently had a prompt to upgrade flash player.  I downloaded the file and got as far as the box with adobe flash player installer 11.3.  Click the read liscene etc then click install.  Nothing happens.  Any ideas

this is the answer I found on Mac support forums that worked right away.  The old flash player plug in was not removed by the new installer.  copied to give post person credit.

I have a new MacBook Pro and I followed these instructions, downlonading and installing the new Flash plugin. But when I looked in "/Library/Internet Plugins" there was no folder called "Disabled Plugins".

However, I did see two versions of Flash:

_Flash Player.plugin with old date

Flash Player.plugin with todays date

I deleted _Flash Player.plugin and this fixed the problem.

TOPICS
Download install

Views

2.2K

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Jul 31, 2012 0
Adobe Employee ,
Jul 31, 2012

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Hello,

Welcome to Adobe Forums

You can download Flash Player 11.3 offline installer from here :

http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_player_11_osx.d...

Note : Download and save the .dmg and then double click to launch the setup

Thanks,

Vikram

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Jul 31, 2012 0
New Here ,
Jul 31, 2012

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thanks but i have no problems downloading the program. my problem is once its downloaded it will not install. I click accept liscence and then hit INSTALL. nothing happens.

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Jul 31, 2012 0
Adobe Employee ,
Jul 31, 2012

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Hello,

Generally it ask for the Administrator password when you click on Install.

Try with a differnet user account or the root account for MAC.

Thanks,

Vikram

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Jul 31, 2012 0
Adobe Employee ,
Aug 01, 2012

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I assume you performed step 6 in the following link.

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-mac.html#m...

If yes, could you please right-click the downloaded file, and perform the following steps: http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-mac.html#m....

Thanks,

Sunil

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Aug 01, 2012 0
New Here ,
Aug 01, 2012

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this is the answer I found on Mac support forums that worked right away.  The old flash player plug in was not removed by the new installer.  copied to give post person credit.

I have a new MacBook Pro and I followed these instructions, downlonading and installing the new Flash plugin. But when I looked in "/Library/Internet Plugins" there was no folder called "Disabled Plugins".

However, I did see two versions of Flash:

_Flash Player.plugin with old date

Flash Player.plugin with todays date

I deleted _Flash Player.plugin and this fixed the problem.

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Aug 01, 2012 0