Cant get flash player to work in my safari or chrome.

[aries]

i have the latest versions of all, safari chrome and flash. I did allow flash in preferences in safari and chrome but everytime i try to open the video that im suppose to do for work, the icon get adobe flash will show up in a black screen with the white dots that keeps turning, looking like its trying to open the page. please help ASAP. thanks.

[MACross · Accepted solution]

You are trying to run something your employer has used flash player to embed?

Try looking at the HTML source and search for .Swf, Flv, Mp4 and similar file types,

Perhaps a broken link to these is the culprit.

I suspect one of these may have been deleted, if so contact your employer but if the files are present and you are instead trying to get the company training program to acknowledge you have seen the video

Try running something else requiring flash and if this works the bug is likely within their system, this may be bad html or a browser specific item unsupported in your browser try a browser with Legacy support such as Mozilla Seamonkey based on Mozilla extended service release.

We can only guess what is malfunctioning without more information on the specifics of this “video that you are suppose to do for work”  I assume Invalid HTML or missing files is the cause

[aries]

Well some of my friends can open it in their Mac, I’m not the most techie person but I think it’s in one of the settings that’s blocking the flash player. Unfortunately, I followed the directions for safari and chrome, but still didn’t work.

[jeromiec83223024]

I have to agree with the person that replied originally. It sounds like Flash Player is loading (you're getting a black screen with a loading animation), but you're not able to get the video for whatever reason.  Your company's helpdesk is probably best positioned to help you troubleshoot.