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'Connection failed' error when attempting to install Flash Player

New Here ,
May 02, 2017 May 02, 2017

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Every time I try to install adobe flash player this pops up even though I have an internet connection.Capture.PNGI use firefox btw

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Adobe Employee , May 04, 2017 May 04, 2017
Hi joew54004076Thank you for providing the log file.  I'm not familiar with the error being reported and will need to forward the file to the online installer team for review.Are you using any anti-virus/malware/adware/etc software?  If so, which one and which version is it?In the interim, please try the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.<edit>I also edited the discussion topic to...

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Adobe Employee ,
May 02, 2017 May 02, 2017

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Hi,

On which operating system and browser version are you trying to install Flash Player?

Do you have Flash already installed? If yes, please specify the version.

Thanks!

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New Here ,
May 03, 2017 May 03, 2017

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Operating System: Windows 10

Browser: Firefox

Installed: No

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New Here ,
May 04, 2017 May 04, 2017

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On an iPhone 6

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Adobe Employee ,
May 03, 2017 May 03, 2017

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Hi joew54004076

We'll need to review the online installer log files to troubleshoot the error.    Two files, Adobe_ADM.log and Adobe_GDE.log are located at the following location:

  • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs

Note: The AppData and Local Settings directories may be hidden see Show hidden files/folders (Windows 7 and above) or Display hidden files and folders (Windows XP) to view hidden folders.

Upload both files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Also, what Windows version is this on?

--

Maria

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New Here ,
May 03, 2017 May 03, 2017

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This is on windows 10

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New Here ,
May 03, 2017 May 03, 2017

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Adobe Employee ,
May 04, 2017 May 04, 2017

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Hi joew54004076

Thank you for providing the log file.  I'm not familiar with the error being reported and will need to forward the file to the online installer team for review.


Are you using any anti-virus/malware/adware/etc software?  If so, which one and which version is it?

In the interim, please try the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.

<edit>

I also edited the discussion topic to more accurately reflect the issue you are having.

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