• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Difficulty with updating Flash - gnb-6/22/17

New Here ,
Jun 22, 2017 Jun 22, 2017

Copy link to clipboard

Copied

OS = Windows 7 - currently up to date. 

Browser = Firefox 54.0 (32-bit)

Flash NAIPI = Ver 25.0.0.171 (current)

 

  Whenever I am prompted to download the latest Flash update on my PC (in this case Version 26.0.0.131), the exe file successfully downloads.  But when I attempt to install, I get nothing but a blank software loading window (see http://www.publicom-usa.com/misc/image1.jpg).  Then, when I close this blank window, my computer automatically opens Internet Explorer (which is not my default browser) but nothing happens (http://www.publicom-usa.com/misc/image2.jpg).

However, usually a day or two later, my Avast Security Software Updater is able to download and update the latest Flash with no issues.

Since I'm tired of having to wait for Avast to do what should be a simple task, can someone tell me what I must do?  FYI, I have Adobe Creative Suite (4) loaded to this machine.  But I also have CS4 on my laptop, and do not experience this problem when updating Flash.

I'll try and check this forum daily and hope someone can explain what needs to be done.  thanks.

Views

311

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 22, 2017 Jun 22, 2017

For the blank installer dialog window, please try the following:

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

Votes

Translate

Translate
Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

Copy link to clipboard

Copied

For the blank installer dialog window, please try the following:

  1. Right-click on the installer file and select Properties
  2. In the General tab click the Unblock button
  3. Click Apply
  4. Click OK to close the window
  5. Double-click on the installer file to launch the installer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 22, 2017 Jun 22, 2017

Copy link to clipboard

Copied

I saw no "‘Correct’" tab/link in my forum page below the answer. But it

was the correct one. Thank you. - gnb

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

Copy link to clipboard

Copied

LATEST

You're welcome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines