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Display is black but sound works

New Here ,
Nov 23, 2017 Nov 23, 2017

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From all videos, via youtube, via facebook, all other video sites, and also in windows media player, the display is black but the sound is displayed. Advertisement images and subtitles are also displayed. This problem is suddenly the case after the computer has made a clicking sound and the computer was locked while playing a video on youtube. After restarting and having done the necessary security scans, no video image is displayed, except with the VLC media player. I have checked the driver of the video card and I get the message that everything works correctly there.

My computer is a laptop with windows 7 and firefox. Flashplayer version is 27.0.0.187.

I would like to hear from you how I can further test flash player for errors.

Regards,
Bennie Hansson

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Adobe Employee ,
Nov 28, 2017 Nov 28, 2017

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Please work through the video troubleshooting guide.  In particular, try disabling hardware acceleration.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

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