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Download & install of Flash player does not finish

Community Beginner ,
May 13, 2016 May 13, 2016

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5-6 times I have downloaded & installed Flash player.

Step 3 of 3 has only 1 option

the only option is to purchase for $9.99 some cloud product, which I do not want.

(There is not option obvious to finish the installation without the purchase.)

Exiting result in the same loop of '..need to install latest version of flash player..' messages.

 

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correct answers 1 Correct Answer

Adobe Employee , May 16, 2016 May 16, 2016
Hi,Manage Add-ons view defaults to the currently loaded Add-ons and if there isn't any Flash content in the active tab, then the Add-on isn't loaded.  Be sure to select to show 'All Add ons' to show Flash Player ActiveX (listed as Shockwave Flash).Please ensure ActiveX Filter is disabled: ActiveX Filtering in Internet Explorer Manage Add-ons default view: Manage Add-on 'show all add-ons':

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Most Valuable Participant ,
May 13, 2016 May 13, 2016

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As far as I know, flash player is free... is the link below what you are using?

Getting Flash Player https://get.adobe.com/flashplayer

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Adobe Employee ,
May 16, 2016 May 16, 2016

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Hi,

If you're getting to the page with the optional Creative Cloud offering then Flash Player installation has completed, and most likely successful.

Please go to https://helpx.adobe.com/flash-player.html and click the Check Now button  What are the displayed System Information results?

--

Maria

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Community Beginner ,
May 16, 2016 May 16, 2016

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Followed the link.

Check says

"Sorry, Flash Player is either not installed or not enabled.

Please go to step 2."

Step 2

declined Chrome options

Downloaded as per step 2

download started...oops must close Internet Explorer

IE closed.

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Adobe Employee ,
May 16, 2016 May 16, 2016

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For Flash Player installations where Flash is not installed, or upgrades, the user is not prompted to close the browser. If you're being prompted to close the browser it appears Flash Player is installed and you are re-installing the same version.


For IE, please check that Flash Player is enabled in the browser, and that ActiveX filtering is disabled:

--

Maria

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Community Beginner ,
May 16, 2016 May 16, 2016

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Navigated to LinkVerify generated the following: "Sorry, Flash Player is either not installed or not enabled. Please go to step 2." Step 2. download did NOT choose Chrome as default downloaded...oops must close Internet Explorer first IE closed Clicked on 'continue button. Received 'Finished" message 'option for Stock Images' displayed 'x' to exit reopened IE & My email to use verify step again. Same message received from Verify "Sorry, Flash Player is either not installed or not enabled.YOUR SYSTEM INFORMATIONYour Flash VersionNot installedYour browser nameInternet ExplorerYour Operating System (OS)Windows (Windows Please go to step 2. again??? Your further input is solicited.MISC:Control panel shows Adobe Flash Player 21Activex installed on 5/16/201618.5 mbversion 21.0.0.242Manage-add-onsAdobe Flash Player not showingFollows link to further troubleshootingDownload Adobe Flash player installer..oops need to close Internet Explorer to proceedIE session closedInstall installation DONE.Manage-add-ons still does not show Adobe Flash player

Checked 2nd email from Adobe.

Followed link to •Enabling Flash Player in Internet Explorer

follow link to http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Verify step message:

"Sorry, Flash Player is either not installed or not enabled."

Pop-up mesage: Update Adblock Plus new version is available now.Selected Yes to installInstall completedReturned to verfiy of Adobe Flash player

Verify step message:

"Sorry, Flash Player is either not installed or not enabled."navigated to Download Flash playerClosed all IE sessionFlash player message FINISHChecked Manage-add-ons:

Adobe Flash Player not shownOnce again went ot https://helpx.adobe.com/flash-player.htmlVerify step message:

"Sorry, Flash Player is either not installed or not enabled." Despite following your suggestions, same results.Your further input is solicited.Jim Schweize 425-485-4607Date: Mon, 16 May 2016 09:27:48 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject: Download & install of Flash player does not finish

Download & install of Flash player does not finish

created by m_vargas in Using Flash Player - View the full discussion

Hi, If you're getting to the page with the optional Creative Cloud offering then Flash Player installation has completed, and most likely successful.Please go to https://helpx.adobe.com/flash-player.html and click the Check Now button What are the displayed System Information results? --Maria

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8752856#8752856 and clicking ‘Correct’ below the answer

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Adobe Employee ,
May 16, 2016 May 16, 2016

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Hi,

Manage Add-ons view defaults to the currently loaded Add-ons and if there isn't any Flash content in the active tab, then the Add-on isn't loaded.  Be sure to select to show 'All Add ons' to show Flash Player ActiveX (listed as Shockwave Flash).

Please ensure ActiveX Filter is disabled: ActiveX Filtering in Internet Explorer

Manage Add-ons default view:

Capture.JPG


Manage Add-on 'show all add-ons':

Capture1.JPG

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Community Beginner ,
May 16, 2016 May 16, 2016

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ActiveX disabled

Manage-add-ons changed to show all

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

msg shows "Congratulations, your computer has the latest Flash Player installed."

Manage-add-ons now shows Shockwave Flash Object "Enabled"

Speedtest.net now functions, as well as Facebook games.

Thank you. Date: Mon, 16 May 2016 11:46:22 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject: Download & install of Flash player does not finish

Download & install of Flash player does not finish

created by m_vargas in Using Flash Player - View the full discussion

Hi, Manage Add-ons view defaults to the currently loaded Add-ons and if there isn't any Flash content in the active tab, then the Add-on isn't loaded. Be sure to select to show 'All Add ons' to show Flash Player ActiveX (listed as Shockwave Flash). Please ensure ActiveX Filter is disabled: ActiveX Filtering in Internet Explorer Manage Add-ons default view: Manage Add-on 'show all add-ons':

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8753002#8753002 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8753002#8753002

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Using Flash Player by email or at Adobe Community

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Adobe Employee ,
May 16, 2016 May 16, 2016

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Great.  thank you for confirming Flash Player is now working.

--

Maria

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Community Beginner ,
May 16, 2016 May 16, 2016

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Date: Mon, 16 May 2016 13:16:25 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject: Download & install of Flash player does not finish

Download & install of Flash player does not finish

created by m_vargas in Using Flash Player - View the full discussion

Great. thank you for confirming Flash Player is now working. --Maria

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8753345#8753345 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

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Adobe Employee ,
May 16, 2016 May 16, 2016

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Hi,

Sorry, I'm confused.  In your previous post you stated:

http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

msg shows "Congratulations, your computer has the latest Flash Player installed."

Manage-add-ons now shows Shockwave Flash Object "Enabled"

Speedtest.net now functions, as well as Facebook games.

Which indicates Flash Player is working.  Now in your latest post you state

Download & install of Flash player does not finish

Is Flash Player working, or not working?

Please reply via the forums directly and not email.  The formatting is very bad when replying via email and it's very difficult to read adn follow your reply.


Thank you.

--

Maria

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Community Beginner ,
May 16, 2016 May 16, 2016

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Sorry for the confusion. Adobe flash player is working fine. I was attempting to share with you the step which I was taking. Final steps:deactivate ActiveXDownload Flash playerVerify using the link you supplied.Tried Speedtest.net as well as Facebook & both work as expected.Thanks again walking me thru the debugging steps.Date: Mon, 16 May 2016 13:33:29 -0700From: forums_noreply@adobe.comTo: jim_schweizer@msn.comSubject: Download & install of Flash player does not finish

Download & install of Flash player does not finish

created by m_vargas in Using Flash Player - View the full discussion

Hi, Sorry, I'm confused. In your previous post you stated: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.htmlmsg shows "Congratulations, your computer has the latest Flash Player installed."Manage-add-ons now shows Shockwave Flash Object "Enabled"Speedtest.net now functions, as well as Facebook games. Which indicates Flash Player is working. Now in your latest post you state Download & install of Flash player does not finish Is Flash Player working, or not working? Please reply via the forums directly and not email. The formatting is very bad when replying via email and it's very difficult to read adn follow your reply.Thank you. --Maria

If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8753352#8753352 and clicking ‘Correct’ below the answer

Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8753352#8753352

To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

Start a new discussion in Using Flash Player by email or at Adobe Community

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Adobe Employee ,
May 17, 2016 May 17, 2016

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Thank you for clarifying.  Much appreciated.

--

Maria

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New Here ,
Sep 12, 2017 Sep 12, 2017

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no  entiendo  el  ingles  por   favor  español

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New Here ,
Sep 19, 2019 Sep 19, 2019

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LATEST

Hi,

I faced the same issue some days ago. I have a facebook page it provides technical solution. From this page I got a bit of information to correct these issues. 

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