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Expired Adobe Pass Token

Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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I am using a Mac Book Air & when I try to watch something on NBC, It says "Expired Adobe Pass Token. Token expiration date has passed." I tried deauthorizng my computer & restarting my computer, nothing has worked. I am not sure how to proceed. I have: NPAPI Plug-in version 28.0.0.137 is installed and PPAPI Plug-in version 28.0.0.137 is installed.

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Error , Product issue

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Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

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Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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I tried what that one said, & it did not work.

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Adobe Employee ,
Jan 26, 2018 Jan 26, 2018

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Do you need to log into NBC's website to view video?  If so, what happens when you log out and back in?

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Community Beginner ,
Jan 26, 2018 Jan 26, 2018

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no you dont need to log in

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New Here ,
Feb 06, 2018 Feb 06, 2018

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I'm also having this problem and it is very frustrating... Can someone please help?

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New Here ,
Feb 06, 2018 Feb 06, 2018

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I'm having the same problem from my computer. I have tried logging out and back in. Any other suggestions?

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Adobe Employee ,
Feb 06, 2018 Feb 06, 2018

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Did you try the link to the Expired pass token troubleshooting guide in the first reply?

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New Here ,
Feb 10, 2018 Feb 10, 2018

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I tried and It continues to happen

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New Here ,
Mar 30, 2018 Mar 30, 2018

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This is not answered.  Not sure why it's being marked as if it is.  The recommendations do not work for me.

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Adobe Employee ,
Apr 02, 2018 Apr 02, 2018

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What happens when you try a different browser, like Chrome or Firefox?

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