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failed install flash player v 28 in Mac OS

New Here ,
Jan 13, 2018 Jan 13, 2018

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When version 28 became available, all attempts to install failed for MacOS version 10.11.16 on a 2009 Mac Pro.  Safari version is 11.0.2.  I uninstalled what I had, I made sure that no Flash files were left on my computer and did everything suggested on forums and from Adobe help website.

Finally, I reinstalled version 27 and that was successful and Flash now works again.

I hope this helps if anyone else runs into the same problem.

PS:  I contacted the Adobe chat service and was just told to go look at the forums.  Useless.

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Adobe Employee ,
Jan 14, 2018 Jan 14, 2018

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Hi,

What is the issue you are seeing at install time? Please post a screenshot of the same. Also share Adobe_ADM.log, Adobe_GDE.log and Install.log files from your machine. To get the location of log files, refer to Where do I find the Flash Player installation log on the Macintosh? . Once you have the log files upload/share the same. To know how to share the log files, refer to How to share a file using Adobe Document Cloud and post a link to the uploaded files here.

Thanks!

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