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File Explorer not working since Adobe uninstalled Flash Player

Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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Yesterday I got a popup from Adobe in regard to uninstalling Flash Player.  The popup had a button to uninstall Flash Player.  Since it was uninstalled I can no longer open File Explorer in Windows.  It closes immediately.  I also cannot save or open any files in Adobe PS since it also uses File Explorer.

 

I need this fixed asap as you can see it is a critical component of a computer.

 

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Adobe Community Professional , Dec 21, 2020 Dec 21, 2020
Many things can effect performance of Windows File Explorer.  Flash Player is NOT one of them. Some things to try: Reboot computer in Safe Mode. Run system file checker. Update drivers. Run disk cleanup. Perform a thorough virus and spyware scan. Restore system to a previous state. Re-install Windows.

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Most Valuable Participant ,
Dec 21, 2020 Dec 21, 2020

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Adobe is no longer developing that product https://www.adobe.com/products/flashplayer/end-of-life.html

 

Getting Flash Player https://get.adobe.com/flashplayer to reinstall

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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The issue started when Adobe uninstalled Flash yesterday from my computer.  I know it is no longer being developed.  That is why I said yes to allow the popup from Adobe to uninstall it.

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LEGEND ,
Dec 21, 2020 Dec 21, 2020

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Quote:

Since it was uninstalled I can no longer open File Explorer in Windows

End Quote:

 

That is a completely Erroneous statement. Flash Player has Nothing to do with Windows File Explorer and is not needed by File Explorer for that program to function.

 

Have you restarted your system lately?

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Community Beginner ,
Dec 21, 2020 Dec 21, 2020

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I don't see why you say it is an erroneous statement.  The only change that day was Adobe uninstalling Flash Player.  I have not been able to use File Explorer since then.  In fact I actually was in it prior to the uninstall and it was working fine.  Right after Flash was uninstalled it no longer worked.

 

I'm not sure what the uninstall program touched or if there were files removed that were shared or something got corrupt in the process.   I have indeed restarted and have also gone through all the suggestions to  "Fix File Explorer" on Microsofts site.  None of which have helped.

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LEGEND ,
Dec 21, 2020 Dec 21, 2020

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And when was the last time you restarted your system? I ask that question in my first reply. You have not answered that question.

 

I don't have flash player installed on my Windows 10 computer. Windows File Explorer works fine.

 

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Adobe Community Professional ,
Dec 21, 2020 Dec 21, 2020

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Many things can effect performance of Windows File Explorer.  Flash Player is NOT one of them.

 

Some things to try:

  • Reboot computer in Safe Mode.
  • Run system file checker.
  • Update drivers.
  • Run disk cleanup.
  • Perform a thorough virus and spyware scan.
  • Restore system to a previous state.
  • Re-install Windows.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Dec 23, 2020 Dec 23, 2020

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When in doubt, reboot.  I'd be very surprised if the issue persists through a reboot.

 

There's no way this is directly Flash related, but the act of uninstalling may have exacerbated some underlying problem (corrupted filesystem, corrupted registry, etc.).  Nancy's advice is solid and speaks directly to this.   

 

I'm happy to try and help if you're still running into problems, but that list is exactly what I'd have you do. 

 

We're heading into our winter shutdown (today is the last working day of the year).  Feel free to send me a DM to get my attention (just click my name and choose "send message").  I'll keep an eye out.

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Adobe Community Professional ,
Dec 23, 2020 Dec 23, 2020

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@jeromie_adobe,

"We're heading into our winter shutdown (today is the last working day of the year)."

 

Best wishes for a healthy & joyful holiday season. 2021 can't come soon enough!!

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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